What is phishing?

Scammers are increasingly trying to trick consumers and steal their confidential information and money. This type of crime is known as ‘phishing’.

How do scammers go about phishing?

Scammers call the victim or they may send an online message such as an e-mail, text or WhatsApp message that contains a link to a fake website.

On this website, victims are asked to not only enter their personal data and bank details, but also their response codes or PIN.

Current types of phishing

Phishing over the phone

You receive a phone call from someone pretending to be a staff member working for KBC Brussels. The scammer tries to gain your trust in order to steal your data.

Stay alert for phishing scams!

Bank courier fraud

Fraudsters call you up  and ask you to cut your debit card in half for 'security reasons', supposedly to make it unfit for further use.

Search engine phishing

Mobile Phishing

Phishing by e-mail

Scammers send you an e-mail with a link to a fake website. There, they ask for your personal data and bank details. However, never share your secret codes!

Debit card phishing by e-mail

Phishing by text message

The scammers send you a text message containing a link to a fake website where they ask you for personal and banking details. Never divulge personal details, particularly your PIN or similar credentials!

Phishing via Whatsapp

Phishing via second hand websites

How can you protect yourself against phishing?

  • Question every message that you receive. Fraudsters can easily add a KBC Brussels logo or fake the sender’s name. If you’re in any doubt, forward suspicious messages to​.
    Don't blindly believe every message. We’ll never ask you by e-mail, text message or phone to solve a problem with your account or the online banking service you use with us.
  • Never give your debit card to anyone else and never send it off in the post.
  • Save the real KBC Brussels website ( as a favourite or enter the address manually in your browser.
  • Keep the codes you generate with your card reader secret, just like your debit card PIN. They are the key that unlocks your money and they are strictly personal to you. We’ll never ask you for them by e-mail, text message or phone.
  • Watch out! Scammers are increasingly using bogus websites with URLs starting with https://. The ‘s’ in https stands for ‘secure’ and tells you you’re using a secure connection. However, that’s no guarantee that the party you’re dealing with is trustworthy.
  • Verify that the KBC Brussels website you’re using is legitimate.
    Check the URL in your browser address bar and make sure that the:
  • KBC Brussels website address starts with ‘’
  • KBC Brussels Touch address starts with

How do I recognize authentic emails from KBC Brussels?

Click here for more info.

Spotted something suspicious?

How cyber criminals operate