Debit card phishing by e-mail

Debit card phishing by e-mail

Debit card phishing e-mail scam

A scam e-mail is going around, telling you that you must replace your KBC Brussels Bank Card for the switch from KBC Brussels-Online to KBC Brussels Touch.
The criminals tell you to send your card in for recycling and that you'll be sent a new one in five days.

We will never ask you for your card's PIN!
And we'll never ask you to send us your card! 

How the criminals operate

The e-mail contains a link that tricks you into going to a fake website, telling you to: 


1.  Enter your personal details and card number

2. Provide your current PIN and select a new one


3. Send off your present card by post

Protect yourself from debit card phishing

  • Don't take everything you read in an e-mail on simple trust. We'll never e-mail you to solve a problem with your account or the online banking service you use with us.
    Fraudsters can easily add a KBC Brussels logo to an e-mail or fake the sender's name. So, if you're in any doubt, forward the suspicious e-mail to
  • Never send your bank card by post. 
  • Never tell anyone your bank card's PIN or the codes generated with your card reader. They are strictly personal. 
  • Check the website address in your browser's address bar to make sure you're on a secure website like ours that starts with https:// (‘s’ stands for ‘secure’) and that all or part of the address bar is coloured green (it'll be this colour if you're using a newer browser).  

Our Cybersecurity Service includes virus and phishing protection software that protects your devices and your online activities from attack by cybercriminals.
Learn more.

Report internet fraud

Report internet fraud


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