Fraudsters don't usually call to try and steal your codes nowadays. They'll more likely e-mail or text you with a link to a fake website. They often try to frighten and urge you into doing something, such as entering your personal and bank details and even security credentials (like card reader response codes for online banking) on their scam website. The unseen fraudsters will then log into the genuine KBC website to make payments or change your client details.
How do these criminals operate?
The e-mail contains a link that tricks you into going to a fake website, telling you to:
- Enter your personal details and card number
- Provide your response codes
Once they have their hands on your card number and response code, they can log in to bank online in your name and steal from you by fraudulently transferring money from your account.
How can I protect myself against dynamic phishing?
- Keep the codes you generate with your card reader secret, just like your PIN. They are the key that unlocks your money and they're personal to you. We will never ask you for them, whether by e-mail or text message or over the phone.
- Verify the messages and instructions on your card reader.
- Check the website address in your browser's address bar to make sure you're on a secure website like ours that starts with https:// (‘s’ stands for ‘secure’) and that all or part of the address bar is coloured green (it'll be this colour if you're using a newer browser).
Our Cybersecurity Service includes virus and phishing
protection software that protects your devices and your online
activities from attack by cybercriminals.