Scammers call you up haphazardly and pretend to be staff members of the bank, Card Stop, itsme, the police or government services. They want to get as much information as possible out of you, such as your bank details, the number of your ID card or your national registration number. Afterwards, these scammers can misuse your data elsewhere.
If you are you asked to
- Transfer funds to a 'secure account' (safe-account fraud)?
- Communicate your card reader codes?
- Install software remotely?
Please do not respond. KBC Brussels will never ask you to do any of these things!
How does phishing by telephone work?
You receive a phone call from someone pretending to be a staff member working for KBC Brussels’s helpdesk or security department. During this conversation, the scammer tries to gain your trust by
- Referring to an e-mail
- Addressing you by your name
- Stating that you should never share your debit card’s PIN
Also be on the look-out for 'call spoofing': a KBC Brussels phone number appears on your device while a scammer is calling you on another phone number.
The scammer asks for your debit card number and the codes you calculate with your card reader. With this information, the scammer can activate your KBC Brussels Mobile on their device and steal your funds.
A variant of this scenario is safe-account fraud. In this case, you are advised to transfer your funds to a new 'safe account' or 'secure account' because fraud was allegedly detected on your current account.
How can I protect myself against phishing by telephone?
1. Don’t just believe what someone tells you on the phone
Not even if the call seems to be coming from a trusted authority. You can’t ever be sure who you are talking to. So if you have any doubts whatsoever, please contact KBC Brussels, the company concerned or the government agency.
2. Keep the codes you create with your card reader secret at all times
Just like your PIN. They are the key that unlocks your funds, and they are strictly personal to you. We’ll never ask you for them by e-mail, text message or phone.
3. Immediately call Secure4u, available 24/7
- If you provided bank details
- If funds were unlawfully removed from your account
- If you transferred funds to a scammer