Phishing by telephone

Phishing by telephone

Criminals are increasingly trying to trick us online and steal our personal details. First, they send a fake e-mail and then they call you up.

We will never ask you for the codes you generate with your card reader.

How criminals go about phishing on the phone

The criminals send you a fake e-mail alerting you to a critical problem, such as your account being frozen or a suspicion of fraud using your credit card.
You can quickly resolve the issue by opening a link and then entering certain personal details, like your name, addresstelephone number and your card number on a fake website.

The scammers call you in reference to the fake e-mail and try to gain your trust, addressing you by name and saying that you should never pass on your bank card's PIN because it's secret.

They then ask you to generate at least two codes with your card reader. They need the first code to log in to your online banking application and the second to sign a transfer.

Once the criminals have your card number and at least two codes generated by your card reader, they can log in to your online banking account and make a fraudulent transfer.

Protect yourself from phishing on the phone

  • Don't take everything you read in an e-mail on simple trust. We'll never e-mail you to solve a problem with your account or the online banking service you use with us.
    Fraudsters can easily add a KBC Brussels logo to an e-mail or fake the sender's name. So, if you're in any doubt, forward the suspicious e-mail to
  • Never tell anyone your bank card's PIN or the codes generated with your card reader. They are strictly personal. 
  • Check the website address in your browser's address bar to make sure you're on a secure website like ours that starts with https:// (‘s’ stands for ‘secure’) and that all or part of the address bar is coloured green (it'll be this colour if you're using a newer browser).  

Our Cybersecurity Service includes virus and phishing protection software that protects your devices and your online activities from attack by cybercriminals.
Learn more.

Report internet fraud

Report internet fraud


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