Questions on software

in KBC Brussels Touch

Questions on software

in KBC Brussels Touch

Which software do I need on my computer or tablet?

Laptop or PC

Windows
Windows 7 or higher
Internet Explorer 11 or higher, and Edge
Firefox and Google Chrome: latest version

Mac
Mac OS10.10 or higher
Safari: latest version

Tablets

iOS
iOS 10.0 or higher

Android
5.0 or higher

Touch is now even more accessible for those with vision loss as we support two leading screen readers: JAWS and Voice Over.

Important! Mobile banking on rooted or jailbroken devices is not possible.

How to see what software or browser is installed on your laptop or computer

Software (version)

If you've got Windows on your computer.

Go to the Windows 'Start' button and search for 'winver'. If you click on the search result, a pop-up window will automatically appear with information on your laptop or computer's operating system.

If you've got a Macbook.

Click the Apple logo top right on your desktop and choose 'About this Mac'. A pop-up window will automatically appear showing the version of your Mac's software.

Browser (version)

Internet Explorer: open Internet Explorer and click the 'Extra' button top right (shown as a cogwheel). Click 'About Internet Explorer’.

Firefox: open Firefox and click the menu button at the top. The menu button has three horizontal lines. Select 'Help' and click 'About Firefox'.

Google Chrome: open Google Chrome and click the icon with the three horizontal lines top right. Select 'About Google Chrome’.

Safari: open your browser, click ‘Safari’ at the top and select ‘About Safari’.

How to check which software version is installed on your tablet

Software on your Android tablet:

  1. Tap the 'Settings' icon.
  2. Select 'General' (usually at the top of your screen).
  3. On the left-hand side, you'll see the 'Device manager' menu. Tap 'Device info'.
  4. Now you can check what version of Android you have on your tablet.

Software on your iPad:

  1. Tap the 'Settings' icon.
  2. Select 'General' in the menu on the left-hand side.
  3. Choose 'Info'.
  4. Now you can see what iOS version you have on your iPad.

How to update the browser on your computer or laptop

Windows updates also automatically include updates of Internet Explorer. The same goes for Safari: each update you do on a Macbook will also upgrade Safari. If you want the latest version of Firefox or Google Chrome, the fastest, easiest way is to just reinstall the browser.

How to upgrade your tablet software

If you've got an Android tablet:

  1. Tap the 'Settings' icon.
  2. Select 'General' (usually at the top of your screen).
  3. On the left-hand side, you'll see the 'Device manager' menu. Choose 'Device info'.
  4. Select 'Software update' at the top to install any available updates, plus you can opt to run future updates automatically.

If you've got an iPad:

  1. Tap the 'Settings' icon.
  2. Select 'General' in the menu on the left-hand side.
  3. Choose 'Software update'.
  4. You can now install all available updates on your iPad.

We're here to help

Version date: 29 june 2015

Using your prepaid card

Looking to load your prepaid card, use it to withdraw cash or check your balance and transactions? Check out the FAQs on using a prepaid Mastercard.
Using your prepaid card

Pimp your K'Ching app

Want to change your theme, add friends and check balances on your smartphone without logging in to K'Ching?
Pimp your K'Ching app

Comparison of payment apps

Leave your bank card at home. Make life easy and pay with MobilePay, Payconiq or AndroidPay on your smartphone.
Comparison of payment apps

General questions about KBC Brussels Touch

Get help with things like problems using KBC Brussels Touch, a forgotten PIN or changing your settings.
General questions about KBC Brussels Touch
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