Got queries on installing, signing up and logging in to KBC Brussels Mobile?

Frequently asked questions

Got queries on installing, signing up and logging in to KBC Brussels Mobile?

Frequently asked questions

Signing up for KBC Brussels Mobile if you already bank with us

How do I sign up for KBC Brussels Mobile?

Install the official app from your app store. All you have to do then is complete our secure registration and activation process directly from the app.

What is a PIN?

This is the code you use to log in and sign transactions once you’ve registered your device.

Can I use KBC Brussels Mobile straightaway?

Yes, once you’ve installed the KBC Mobile app, completed the registration and activation processes (you only have to do this once), and set your PIN.

What is Touch ID (iOS), Face ID or Fingerprint (Android)?

Touch ID is the official name for the fingerprint identity sensor on the latest iPhones and iPads. On Android phones it’s called Fingerprint. It’s neatly built into the home button on your phone and lets you log in and sign transactions without having to use your PIN.

Face ID is the name for the facial recognition feature on the iPhone X. You can use it to unlock your iPhone X without having to enter your passcode.

Where do I set my Touch ID/Face ID/Fingerprint?

You can only do this in your device's settings.

Can I use KBC Brussels Mobile on more than one device?

Yes, although you’ll need to complete the registration and activation processes and set your PIN for each device. It’s up to you whether to use a different PIN for each device or to go for the same one for all.

Can several users work on the same device?

No, we treat a phone as a personal device and therefore do not allow it to be used by more than one user.

Don't forget that if someone logs in as an active user on a smartphone using the registration and activation procedures, they become the only active user on that device. This means that the previous user will no longer be able to log in (unless they complete the procedures again).

Can others log in and sign using my KBC Brussels Mobile app?

This can only be done using your PIN.

Note that anyone who adds their fingerprint to your device can log in to your KBC Brussels Mobile app and sign transactions using Touch ID/Face ID/Fingerprint

Why do I need to set up a new PIN or Touch ID/Face ID/Fingerprint if I replace my device or wish to use an additional one?

This is so that your new device is recognised for use with KBC Brussels Mobile and security is guaranteed.

Can I use letters and numbers in the PIN I choose?

The PIN for KBC Brussels Mobile% must consist of five digits. Letters are not permitted.

Signing up for KBC Brussels Mobile if you don't yet bank with us

How do I start using KBC Brussels Mobile if I'm not yet a KBC customer?

Install KBC Brussels Mobile from your app store, then open the app and opt to 'Open an account'.

All you have to do then is complete the process to apply for an account to get started with KBC Mobile. We send you your debit card by post.

If you have the itsme app, you can sign up immediately without applying for an account and without your debit card. Select 'Activate KBC Mobile' to do so. See the itsme website for more details.

Installing the app and logging in

Where can I get it KBC Brussels Mobile?

KBC Brussels developed the app for iPhones, Android smartphones and Windows smartphones.

You can download KBC Brussels Mobile from the Apple App Store, Google Play or Windows Phone Store.

Can I start using the app right away once I've installed it?

Yes, after you’ve completed the registration and activation procedures using your debit card and card reader or itsme. You'll have to select your five-digit PIN, set up the Touch ID/Face ID/Fingerprint if you want and set your transfer limits. Learn more about limits.

Where can I find my card number?

Your card number is a unique, personal number that you will find on your KBC Brussels Bank Card. You need it when going through the registration and activation procedures on your device.

After three failed attempts, my PIN has been blocked. What should you do now?

If your PIN has been blocked, you can request a new one using ‘Forgotten PIN’ in the main menu. This involves going through the registration procedure again using your debit card and card reader.

Can I change my PIN in KBC Brussels Mobile?

Yes. Just log in and go to ‘Profile’ to change it.

If an account is added or removed in KBC Brussels Touch, is that synced to KBC Brussels Mobile?

Yes, changes are immediately visible in KBC Brussels Mobile%.

Why am I getting a ‘Card has been blocked for online use’ message?

If you get a message notifying you that your card has been blocked for online use it means you’ve entered the wrong PIN three times in a row when logging in. Contact your KBC Brussels Bank branch to have this block removed. You can still use your card to pay in shops or make cash withdrawals from ATMs.

Card is blocked for online use

Why has my card been blocked for online use?

This means you’ve entered the wrong PIN three times in a row when logging in. Contact your KBC Brussels branch to have this block removed. You can still use your card to pay in shops or make cash withdrawals from ATMs.

Silver Mastercard with purchase protection

Secure payments: worldwide + online. 2 years' extra warranty. 90-day purchase protection. High spending limit.
Silver Mastercard with purchase protection

How do direct debits work?

Automatically pay your bills without any worries.
How do direct debits work?

Enjoy the ease of our Mobile app

  • Make cardless cash withdrawals
  • Shop online without a card reader
  • Get it for iOS, Android or Windows
Enjoy the ease of our Mobile app

Your Visa Silver card is being replaced

Visa Silver cards will shortly be removed from our offering. Find out all about our revamped cards.
Your Visa Silver card is being replaced
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