Got family-related product queries?

Frequently asked questions

Got family-related product queries?

Frequently asked questions

Travel insurance

What's the difference between insurance for a single trip and insurance for all your travel?

Insurance for a single trip is temporary cover you take out for the specific duration of that trip and for which you pay a one-off premium.

Insurance for all your travel is renewed each year and you pay an annual premium to cover all your travel insurance needs. This type of insurance can be cancelled any time if you no longer need it.

How do I confirm that I have read the information?

Scroll down through and read all the information carefully. Once you reach the bottom, you can say that you've done so by tapping 'Confirm'.

How do I take out travel insurance in KBC Brussels Mobile?

Tap Offer > KBC Brussels products > Insurance > Travel insurance.

How do I claim on my travel insurance?
  • Open KBC Brussels Mobile and log in
  • Tap ‘My KBC’ and go to ‘Insurance’
  • Tap your travel insurance to file a new claim

Adding a child to your family situation view

Can I add any child to my family situation view in the app?

Only children of up to 18 years of age who are resident in Belgium can be added.

Does my child have to be a KBC Brussels customer to be added to my family situation view?

No. Once registered, children become customers with us.

Why can’t I see my child in my family situation view now that I’ve registered them?

It takes two banking days for them to be added to your family situation view. Parents are informed by e-mail when this has been done. We’ll also e-mail you if we need more information from you or are unable to register your child.

Accident insurance

What is accident insurance?

Personal accident insurance covers you, your partner and your children against the financial consequences of an accident.

Accidents like falls while cycling or skiing or serious burns while barbecuing aren’t always fully covered by your health insurance fund or hospitalisation insurance when it comes to reimbursing your medical expenses (for example, the cost of physiotherapy). Our personal accident insurance does cover such expenses for up to five years after your accident. It also provides financial support for your loved ones if you become permanently physically disabled or die. That could be for things such as buying a wheelchair, modifying your home (like installing a lift), adapting your car, purchasing an assistance dog, or covering other investments and costs after the accident.

How do I take out this insurance?

Tap Offer > KBC Brussels products > Insurance > Apply for accident insurance.

When can you obtain assistance under the insurance, how much does it cost and how much will be paid out?
How do I file an insurance claim?
  • OpenKBC Brussels Mobile and log in
  • Tap ‘My KBC’ and go to ‘Insurance’
  • Tap your accident insurance to file a new claim

KBC Brussels Mobile makes it easy to track your claims and send us any details we still need from you.

Family insurance

What is family insurance?

Family insurance isn't obligatory in Belgium, yet nearly all Belgians have taken it out. You really can't do without it, even if you're single or you don't have any children. Minor accidents can have major consequences. Family insurance covers you in such situations.

Family insurance essentially covers loss, damage or injury you cause to other individuals and to other people's animals, and any loss, damage or injury you suffer due to the actions of someone else. Of course, there are exclusions, including loss, damage or injury you – as an adult – cause due to gross misconduct (including vandalism) and any loss, damage or injury you cause to yourself or a family member.

How do I take out this insurance?

Tap Offer > KBC Brussels products > Insurance > Family insurance.

When can you obtain assistance under the insurance, how much does it cost and how much will be paid out?
How do I file an insurance claim?
  • Open KBC Brussels Mobile and log in
  • Tap ‘My KBC’ and go to ‘Insurance’
  • Tap your family insurance to file a new claim

KBC Brussels Mobile makes it easy to track your claims and send us any details we still need from you.

Additional travel insurance on your credit card

Discover the benefits
Additional travel insurance on your credit card

Change your settings with KBC Brussels Mobile

You can easily change your limits or link a smartwatch in your settings.
Change your settings with KBC Brussels Mobile

Making payments & transferring money in KBC Brussels Touch

This facility gives you a handy overview of all your accounts and cards, letting you see everything at a glance.
Making payments & transferring money in KBC Brussels Touch

Checking your balance without logging in to K'Ching

Find out how to check your balance without logging in or how to withdraw cash without using your card.
Checking your balance without logging in to K'Ching