Using your prepaid card

Any questions about your prepaid card? We will be happy to help you further.

Using your prepaid card

Any questions about your prepaid card? We will be happy to help you further.

How do I reload my prepaid card?

You can load it in KBC Brussels Touch or the KBC Brussels Mobile app.

  • Go to the details screen for your KBC Prepaid Card
  • Tap or click 'load/unload'
  • Select 'load'
  • Choose the amount you want to load and the account to be debited

The money will be credited instantly to your card. It couldn’t be easier!

Good to know

  • Others can also load your card by transferring money to it (the account number and standard-format reference for this is at the bottom of the back of your prepaid card).
  • You cannot spend more than you load onto your card.
    • The maximum balance permitted is 5,000 euros
    • The amount you load at any one time cannot exceed 1,250 euros

How do I unload my prepaid card?

You can ask the KBC Brussels Live to unload it or you can do it yourself in our KBC Brussels Mobile app.

  • Go to the details screen for your KBC Prepaid Card
  • Tap or click 'load/unload'
  • Select 'unload'
  • Choose the amount you want to unload and the account to be credited

 The balance on your card will be updated on the spot.

How do I pay abroad?

Going abroad on holidays and want to use your card while you're away? You can use KBC Brussels Touch or KBC Brussels Mobile to set where your prepaid card can be used as standard. You can activate it for use just in Europe or worldwide (including or excluding the US).

How do I activate my card for use abroad?

On your desktop or tablet

  1. Log in on KBC Brussels Touch
  2. Select the card to be activated
  3. Select 'Manage card'
  4. Select 'Can be used as standard in'
  5. Select where you want to use your card as standard and whether it is being activated temporarily or permanently

On your smartphone

  1. Log in on KBC Brussels Mobile
  2. Swipe left and select the card to be activated
  3. Tap 'Manage' to the right under the amount specified for your card
  4. Tap 'International card use’ to choose where your card can be used as standard and whether it is being activated temporarily or permanently

How do I pay online?

You can use KBC Brussels Touch or the KBC Brussels Mobile app to enable or disable your prepaid card for paying online.

How do I activate my card for making online payments?

On your desktop or tablet

  • Log in on KBC Brussels Touch
  • Select the card to be activated
  • Select 'Manage card'
  • Select 'Paying online'
  • Indicate whether paying online is permitted or not

On your smartphone

  • Log in on KBC Brussels Mobile
  • Swipe left and select the card to be activated
  • Tap 'Manage' to the right under the amount specified for your card
  • Indicate whether paying online is permitted or not

Other questions?

Where can I pay with my prepaid card?

Paying with your prepaid card

You can use your KBC Prepaid Card to make payments worldwide and online.
However, there are two conditions

  1. There must be enough money on your card
  2. The balance on your card must be verifiable online

This is why you can't use your prepaid card to pay at:

  • Toll plazas
  • Car parking facilities
  • Vending machines
  • Tax-free shops
  • In-flight shopping services

Learn more about paying on holiday

How do I check my balance and transactions?

You can find out how much is left on your prepaid card:

  • By using KBC Brussels Touch or KBC Brussels Mobile
  • By calling + 32 2 727 86 07

You can check your transactions

  • On your monthly account statements
  • Using KBC Brussels Touch or KBC Brussels Mobile when you tap the card number: you'll see the transaction amount, type, location, etc.

Can I make contactless payments?

You can use your prepaid card as standard to make contactless payments. If you don't want to use this facility, you can disable it in KBC Brussels Touch or KBC Brussels Mobile. 

Find out more about contactless payments

Can I use my prepaid card to pay at filling stations?

Using your prepaid card to buy fuel

If you want to be able to use your prepaid card to pay outside at the pump at a filling station, you’ll need to make sure that there’s at least 125 euros on your card. This is usually the amount filling stations hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released.

Can I use my prepaid card to withdraw cash?

Mastercard logo

You can withdraw up to 620 euros in cash over any four-day period at ATMs displaying the Mastercard logo.

Charges for paying abroad

Charges for paying abroad credit card prepaid card

Withdrawing cash and paying abroad with your prepaid card can sometimes attract charges.

Learn more about the charges for making payments abroad

Problems?

What to do if your prepaid card is lost, stolen or retained by an ATM

Card Stop

Block your card immediately with KBC Brussels Mobile if it gets lost or stolen, or call Card Stop on 070 344 344 (0.30 euros a minute).

To be on the safe side, you should also stop your card if it's retained by an ATM.

More information on blocking your prepaid card

What to do if you forget the PIN for your prepaid card

Contact your KBC Brussels branch.
Our staff there will help you:

  • Set a new PIN at an ATM
    or
  • Arrange for a new one to be posted to your home address

What to do if your prepaid card has been blocked or is defective

We'll check your card and, if necessary, ensure that it is replaced as soon as possible. If the branch is closed for business, just contact KBC Brussels Live and the staff there will do the necessary.

You can also replace your defective prepaid card using our KBC Brussels Mobile app.

We're here to help