Any questions about your prepaid card? We will be happy to help you further.
How do I reload my prepaid card?
You can load it in KBC Brussels Touch or the
KBC Brussels Mobile app.
Go to the details screen for your
KBC Prepaid Card
Tap or click 'load/unload'
Select 'load'
Choose the amount you want to load and
the account to be debited
The money will be credited instantly to your
card. It couldn’t be easier!
Good to know
Others can also load your card by transferring money to
it (the account number and standard-format reference for this is
at the bottom of the back of your prepaid card).
You
cannot spend more than you load onto your card.
The
maximum balance permitted is 5,000 euros
The amount you
load at any one time cannot exceed 1,250 euros
How do I unload my prepaid card?
You can ask the KBC Brussels Live to unload it or
you can do it yourself in our KBC Brussels Mobile app.
Go to the details screen for your
KBC Prepaid Card
Tap or click 'load/unload'
Select 'unload'
Choose the amount you want to unload
and the account to be credited
The balance on your card will be updated on
the spot.
How do I pay abroad?
Going abroad on holidays and want to use your card
while you're away? You can use KBC Brussels Touch or
KBC Brussels Mobile to set where your prepaid card can be used
as standard. You can activate it for use just in Europe or worldwide
(including or excluding the US).
How do I activate my card for use abroad?
On your desktop or tablet
Log in on KBC Brussels Touch
Select the card to be
activated
Select 'Manage card'
Select 'Can be used
as standard in'
Select where you want to use your card as
standard and whether it is being activated temporarily or
permanently
On your smartphone
Log in on KBC Brussels Mobile
Swipe left and
select the card to be activated
Tap 'Manage' to the right
under the amount specified for your card
Tap 'International
card use’ to choose where your card can be used as standard and
whether it is being activated temporarily or permanently
How do I pay online?
You can use KBC Brussels Touch or the
KBC Brussels Mobile app to enable or disable your prepaid card
for paying online.
How do I activate my card for making online payments?
On your desktop or tablet
Log in on KBC Brussels Touch
Select the card to be
activated
Select 'Manage card'
Select 'Paying
online'
Indicate whether paying online is permitted or
not
On your smartphone
Log in on KBC Brussels Mobile
Swipe left and
select the card to be activated
Tap 'Manage' to the right
under the amount specified for your card
Indicate whether
paying online is permitted or not
Other questions?
Where can I pay with my prepaid card?
You can use your KBC Prepaid Card to make
payments worldwide and online. However, there are two conditions
There must be enough money on your card
The
balance on your card must be verifiable online
This is why you can't use your prepaid card to pay at:
You can find out how much is left on your
prepaid card
by using KBC Brussels Touch or KBC Brussels Mobile
by calling + 32 2 727 86 07
You can check your transactions
on your monthly account statements
using
KBC Brussels Touch or KBC Brussels Mobile when you tap the card
number: you'll see the transaction amount, type, location, etc.
Can I make contactless payments?
You can use your prepaid card as standard to make
contactless payments. If you don't want to use this facility, you can
disable it in KBC Brussels Touch or KBC Brussels Mobile.
Can I use my prepaid card to pay at filling stations?
If you want to be able to use your prepaid card to
pay outside at the pump at a filling station, you’ll need to make sure
that there’s at least 125 euros on your card. This is usually
the amount filling stations hold as a reserve on your card (though it
can be more than that). It comes off the available balance on your
card even before you've finished filling up and the exact amount is
known. The actual cost of your fill-up will be charged to your card a
couple of days afterwards, when the reserve on your card is released.
Can I use my prepaid card to withdraw cash?
You can withdraw up to 620 euros in cash over any
four-day period at ATMs displaying the Mastercard logo.
Charges for paying abroad
Withdrawing cash and paying abroad with your
prepaid card can sometimes attract charges.
We'll check your card and, if necessary, ensure
that it is replaced as soon as possible. If the branch is closed for
business, just contact KBC Brussels Live and the staff there will do
the necessary.
You can also replace your defective prepaid card
using our KBC Brussels Mobile app.
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Cookie statement
KBC uses cookies to make your online experience more convenient and to better align the content of our websites and applications with your needs and preferences.
You can refuse to allow the installation of cookies, but some parts our websites and applications will not function optimally as a result. If you continue browsing a KBC website, log into a KBC app or click on 'Yes, I accept cookies', then you consent to the use of cookies in conformity with this cookie statement. You can withdraw your permission at any time by amending your cookie preference.
You can find more information about KBC’s use of cookies, how KBC protects your privacy and how to amend your cookie preference below.
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Different types of cookies ensure that you can be recognised for various purposes, e.g. storing your language preference in order to make your visit to our websites more convenient. Thus you need not select your language each time you visit. Other cookies are anonymous and collect information on how visitors use a website or application.
When we mention “cookies” in this document, then we are talking about cookies and comparable technologies. A Software Development Kit (SDK) is an example of such technology. This is used to accomplish the same goals in applications as with cookies for browsers.
2. What types of cookies are there?
KBC distinguishes between 3 types of cookies. You will find a list of all the specific cookies that KBC uses in point 8 .
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First-party cookies are installed and managed by KBC. They are specific to the KBC website that is visited or the KBC application that is used.
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5. What about your privacy?
The KBC privacy statement contains more information about the KBC privacy policy. This contains information about your rights if and when KBC processes your personal data during the use of cookies, for example.
If KBC uses third-party cookies (please refer to point 4), then KBC ensures that third parties cannot identify you from the data that is stored in those cookies.
Already a KBC client? Then we can link your KBC cookies to your personal data in our systems in a secure manner. KBC only does this with your permission.
6. What is the impact of your cookie preference?
If you select a preference on a kbc.be website domain, then this preference applies to all websites with “kbc.be” in the address (e.g. www.kbc.be/ondernemen/en.html, privatebanking.kbc.be/en). There is a separate choice for all cbc.be and kbcbrussels.be. website domains. If you use multiple browsers (e.g. Internet Explorer, Safari, Chrome) then you must select a preference for each browser separately.
You can select your cookie preference in the KBC applications: KBC Mobile, KBC Business, KBC Assist. Your preference only applies to the application in which you select the preference.
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Do you want to accept cookies? Leave the check mark for analysis cookies checked and click on “Yes, I accept cookies”.
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It should be noted that:
If you do not accept analysis cookies, you cannot accept other cookies.
Legislation permits KBC to continue using essential cookies (please refer to point 2) without your permission. Withdrawing your cookie preference has no effect on these.
You can disable third-party SDKs in the KBC applications by clicking on “No, I refuse cookies”.
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d. Accepting, refusing or deleting all cookies
You can refuse the installation of cookies via your browser settings. You can also remove all installed cookies from your computer or mobile device at any time. The method for refusing cookies in the most common browsers can be found on the following website: http://www.aboutcookies.org.
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