• Others can also load your card by transferring money to it (the account number and standard-format reference for this is at the bottom of the back of your prepaid card).
• You cannot spend more than you load onto your card.
  • The maximum balance permitted is 5,000 euros
  • The amount you load at any one time cannot exceed 1,250 euros

You can use your KBC Prepaid Card to make payments worldwide and online.
However, there are two conditions

1. There must be enough money on your card
2. The balance on your card must be verifiable online

This is why you can't use your prepaid card to pay at:

• toll plazas
• car parking facilities
• vending machines
• tax-free shops
• in-flight shopping services

Learn more about paying on holiday

You can find out how much is left on your prepaid card

• by using KBC Brussels Touch or KBC Brussels Mobile
• by calling + 32 2 727 86 07

You can check your transactions

• on your monthly account statements
• using KBC Brussels Touch or KBC Brussels Mobile when you tap the card number: you'll see the transaction amount, type, location, etc.

You can use your prepaid card as standard to make contactless payments. If you don't want to use this facility, you can disable it in KBC Brussels Touch or KBC Brussels Mobile. 

Find out more about contactless payments

If you want to be able to use your prepaid card to pay outside at the pump at a filling station, you’ll need to make sure that there’s at least 125 euros on your card. This is usually the amount filling stations hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released.

You can withdraw up to 620 euros in cash over any four-day period at ATMs displaying the Mastercard logo.

Withdrawing cash and paying abroad with your prepaid card can sometimes attract charges.

Learn more about the charges for making payments abroad

Call Card Stop immediately on +32 070 344 344 if your card is lost or stolen (0.30 euros/minute).

To be on the safe side, you should also stop your card if it's retained by an ATM.

More information on blocking your prepaid card

Contact your KBC Brussels branch.
Our staff there will help you:

• set a new PIN at an ATM
  or
• arrange for a new one to be posted to your home address

• Apply for a new card online
  or
• Contact your KBC Brussels branch

We'll check your card and, if necessary, ensure that it is replaced as soon as possible. If the branch is closed for business, just contact KBC Brussels Live and the staff there will do the necessary.

You can also replace your defective prepaid card using our KBC Brussels Mobile app.