Using your prepaid card

Any questions about your prepaid card? We will be happy to help you further.

Did you know that you can do more with your prepaid card than you think? Find out more about the best way to use your card and what you stand to gain.

What are the benefits of my prepaid card?

You can use your KBC Brussels Prepaid Card to make payments worldwide and online.

However, there are two conditions

There must be enough money on your card
The balance on your card must be verifiable online

This is why you can't use your prepaid card to pay at

Toll plazas
Car parking facilities
Vending machines
Tax-free shops
In-flight shopping services

Learn more about paying on holiday

use prepaid card to pay at filling stations

If you want to be able to use your prepaid card to pay outside at the pump at a filling station, you’ll need to make sure that there’s at least 125 euros on it. This is usually the amount filling stations hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released.

Pay abroad

Going abroad on holidays and want to use your card while you're away? You can use KBC Brussels Touch or KBC Brussels Mobile to set where your prepaid card can be used as standard. You can activate it for use just in Europe or worldwide (including or excluding the US).

Did you know Kate can also help you with your prepaid card?

If you need to activate your card for use abroad, feel free to ask Kate, your digital assistant in KBC Brussels Mobile.

Ask Kate

On your desktop or tablet

1. Log in to KBC Brussels Touch
2. Go to ‘Payments’
3. Tap or click ‘... More’ at the top right
4. Select ‘Credit cards’
5. Select the card to be activated
6. Tap or click ‘Manage card’
7. Select where you want to use your card under 'Standard region'
8. Or select 'Temporary exception' to make your card temporarily usable in another region

On your smartphone

1. Log in to KBC Brussels Mobile.
2. Tap ‘My KBC’
3. Select your prepaid card under 'Means of payment'
4. Tap the three dots at the top right
5. Tap ‘Settings’
6. Tap 'International card use'
7. Select where you want to use your card under 'Standard region'.
8. Or select 'Temporary exception' to make your card temporarily usable in another region.

Just ask Kate

Log in to KBC Brussels Mobile
Tap the Kate icon at the top right of your screen
Type 'use card abroad'

Kate will help you right away.

Withdrawing cash and paying abroad with your prepaid card can sometimes attract charges.

Learn more about the charges for making payments abroad

Pay online

You can use KBC Brussels Touch or the KBC Brussels Mobile app to enable or disable your prepaid card for paying online.

On your desktop or tablet

1. Log in to KBC Brussels Touch
2. Go to ‘Payments’
3. Tap or click ‘... More’ at the top right
4. Select ‘Debit cards’
5. Select the card to be activated
6. Tap or click ‘Manage card’
7. Select ‘Paying online’
8. Indicate whether paying online is permitted or not

On your smartphone

1. Log in to KBC Brussels Mobile.
2. Go to ‘Payments’ at the bottom of the screen
3. Tap ‘Means of payment’ at the top
4. Select the card to be activated
5. Go to ‘Settings’ and indicate whether paying online is permitted or not

You can pay for online purchases with your debit card or credit card. But did you know that KBC Brussels Mobile is the quickest and easiest way?

Find out more about paying online.

Pay by contactless

You can use your prepaid card as standard to make contactless payments. If you'd rather not have this facility enabled, you can disable it in KBC Brussels Touch or KBC Brussels Mobile. You can also ask Kate, your digital assistant in KBC Brussels Mobile, to deactivate the contactless payment function.

Find out more about contactless payments.

Withdraw cash wherever you see the Mastercard logo

You can withdraw up to 620 euros in cash over any four-day period at ATMs displaying the Mastercard logo.

How do I reload my prepaid card?

You can load it in KBC Brussels Touch or the KBC Brussels Mobile app:

Go to the details screen for your KBC Brussels Prepaid Card
Tap or click ‘load/unload’
Select ‘load’
Choose the amount you want to load and the account to be debited

The money will be credited instantly to your card. It couldn’t be easier!

You can also ask Kate, your digital assistant in KBC Brussels Mobile, to reload your card.

Ask Kate

Others can also load your card by transferring money to it (the account number and standard-format reference for this is at the bottom of the back of your prepaid card).
You cannot spend more than you load onto your card.
- The maximum balance permitted is 5 000 euros
- The amount you load at any one time cannot exceed 1 250 euros

How do I unload my prepaid card?

You can ask the KBC Brussels Live to unload it or you can do it yourself in our KBC Brussels Mobile app:

Go to the details screen for your KBC Brussels Prepaid Card
Tap or click ‘load/unload’
Select ‘unload’
Choose the amount you want to unload and the account to be credited

The balance on your card will be updated on the spot.

You can also ask Kate, your digital assistant in KBC Brussels Mobile, to unload your card.

Ask Kate

How do I check my balance and transactions?

You can find out how much is left on your prepaid card

By using KBC Brussels Touch or KBC Brussels Mobile
By calling the number +32 2 727 86 07 (also abroad)

You can check your transactions

On your monthly billing statements
Using KBC Brussels Touch or KBC Brussels Mobile when you tap the card number (you'll see the transaction amount, type, location, etc.)

What to do if your prepaid card is lost, stolen or retained by an ATM?

Ask Kate to block your card

Kate, your digital assistant in KBC Brussels Mobile, will
help you right away.

Ask Kate

Or call Card Stop on 078 170 170

More information on blocking your prepaid card.

Option 1: Ask Kate for a new PIN in KBC Brussels Mobile
Option 1: Request a new PIN in KBC Brussels Mobile
Go to ‘My KBC’, scroll to ‘Means of payment’ and select your prepaid card. Select ‘Manage PIN’, then ‘Choose a new PIN’ and follow the instructions. All you now need to do is choose a new PIN at one of our ATMs.
Option 2: Contact KBC Brussels Live or your KBC Brussels branch
We’ll make sure you can choose a new PIN at one of our ATMs or that a new one is posted to your home address.

Get in touch with your KBC Brussels branch or KBC Brussels Live.
Unblock your card yourself using KBC Brussels Mobile

Log in to KBC Brussels Mobile
Go to 'My KBC'
Scroll to 'Means of payment' and select your prepaid card
Tap the three dots at the top right
Tap 'Manage PIN'
Tap 'Unblock PIN'
Enter your card's expiry date. Use your card with the same PIN in a high-street shop or at an ATM. Withdraw cash or pay in a shop to make your card work online again.

Ask Kate

Log in to KBC Brussels Mobile
Tap the Kate icon at the top right of your screen
Type 'unblock card'

Kate will help you right away.

Quickly replace your defective card using KBC Brussels Mobile.
To do this, go to the ‘Manage card’ tab for your card.
If you haven’t started using our app yet, get in touch with your KBC Brussels branch or KBC Brussels Live.
We'll check your card and, if necessary, ensure that it is replaced as soon as possible.

Quickly replace your defective card using KBC Brussels Mobile.

Log in to KBC Brussels Mobile
Go to 'My KBC'
Scroll to 'Means of payment' and select your prepaid card
Tap the three dots at the top right
Tap 'Block or replace'

Or ask Kate

Log in to KBC Brussels Mobile
Tap the Kate icon at the top right of your screen
Type 'replace card'

Kate will help you right away.

Not using our Mobile app yet? Contact your KBC Brussels branch or KBC Brussels Live.

Our staff there will check the card and – if necessary – ensure that it is replaced as quickly as possible.