What do I need to be able to use KBC Brussels Mobile?
Can I use KBC Brussels Mobile on any phone?
KBC Brussels Mobile is available for the following devices, whose operating system must also be original, unmodified and supported by their manufacturer.
- Apple iPhone 4 or later running iOS 9.3.5 or higher
- Apple Watch (smartwatch) only in combination with iPhone 5 running iOS 9.3.5 or higher
- Apple iPad running iOS 9.3.5 or higher
- 4G smartphone running Android 4.4.4 or higher and a diagonal screen size of up to 8 inches
- Android Wear (smartwatch) only in combination with Android 4.4.4 or higher
- Tablet with a screen diagonal of at least 8 inches running Android 4.4.4 or higher
- Windows phone running Windows 8 or
Special requirements for specific features
- App that can open PDF files for viewing certain types of documents
- Smartphone with an autofocus camera for some MobilePay and scanning features
- Device running iOS 9.3.5 or
higher that supports Touch ID/Fingerprint authentication (iPhone 5S
or later) for Touch ID features
- Device that supports Face ID authentication (iPhone X) for Face ID features
- Android phone equipped with a fingerprint sensor and running Android 6 or higher if you want to use the Fingerprint feature
- Devices that let you scan transfer forms:
* iPhone 5S or later
* Android device with a high-end autofocus camera and running Android 5 or higher
* Windows phone with an autofocus camera and running Windows 8 or higher
How do I connect to KBC Brussels Mobile?
You can do so using a Wi-Fi connection or via your mobile phone
Is KBC Brussels Mobile free?
We don’t currently charge for the app or use of our mobile banking
service and don't plan to either. We may charge for new additional
features in the future, but we’ll always ask first whether you wish to
use and pay for them. That way, you’ll never be faced with extra
charges all of a sudden. If you use KBC Brussels Mobile over a
Wi-Fi connection or mobile phone network, additional charges may
Do I need to take out a special data plan with my provider?
If you don’t use Wi-Fi, you’ll need a data plan. You will not need
‘Unlimited use’, as large amounts of data are never sent.
Where can I get details of my assets?
Tap the ‘Investments’ menu to do this. You’re shown your largest assets (in euros) as standard, but you can ask at your branch to have other assets displayed by default instead.
This view displays products you’ve bought through your branch. Products you’ve bought through one of our insurance agents are shown under ‘Savings & investments via an insurance agent’. View a selected asset by tapping the arrow at the top next to its name.
If you have more than one type of asset (like several types of
personal assets, savings and investment products through an insurance
agent, cooperative shares and savings and other people’s savings and
investment products), you can view those as well. Tap the arrow at the
top right next to the name of a selected asset to do this.
What assets can I view?
You’re shown your own or your and your partner’s savings and investment products, depending on the products you have and whether you invest by yourself or together with your partner.
Cooperative shares or insurance you’ve bought through an insurance
agent are shown under a separate assets view. Other people’s savings
and investment products that you’re authorised to see are also
How are my assets shown?
Your assets are divided up as ‘Savings’, ‘Tax-advantaged savings and investments’ and ‘Investments’.
- 'Savings’ shows you all your savings accounts.
- 'Tax-advantaged savings and investments’ displays savings and investment products giving you tax benefits like our Life Pension Plan (Plus) and Pricos pension savings plans.
- 'Investments’ shows you all your investments in funds, bonds, term products, shares and capital redemption and investment-type insurance, grouped together by asset class.
Savings and investment products bought through one of our insurance agents are given under ‘Savings & investments via an insurance agent’, not under your ‘own’ assets view.
The equivalent value in euros is shown for each section. The total
value in euros of a selected asset is given in the heading
Where do I find my investments?
Tap the ‘Investments’ menu to see your investments categorised as
‘Savings’, ‘Tax-advantaged savings and investments’ and
Where do I find details of my Pricos/KBC Brussels Home & Pension Plan/KBC Brussels Home & Long-Term Plan?
Tap the ‘Investments’ menu and select the relevant asset, followed by ‘Tax-advantaged savings and investments’.
If you’ve only just opened a Pricos pension savings
plan, you’ll only be able to see its details a few days after you’ve
paid into it for the first time. Bear that in mind if you’ve opened a
Pricos pension savings plan at the end of the tax year and
still want to include what you’ve paid into it in your tax return for
Which contacts can I see?
What is KBC Brussels Live?
This is our team of experts who are on hand to answer any urgent
questions you may have. If you have a relationship manager, they’re
your first point of contact. If you don't have one or you can't reach
them, our KBC Brussels Live experts will help you as much as possible
when it suits you best.
How do I make an appointment?
What if I don't know the type of appointment I need?
How do I change or cancel an appointment?
Tap 'Communication > Contact > Appointments' to view, change or cancel your appointments. You can also contact your adviser to change or cancel an appointment. You'll find their name and phone number in the appointment confirmation sent to you under 'Communication > Contact > Your appointments'.
If you want to contact your insurance agent, you can find their number at www.KBC Brussels.be/find-us.
Why am I unable to make certain types of appointments at my KBC Brussels branch?
For specialist advice or less common money matters, you can phone or set up a video chat with a range of our experts.
We offer a number of products and services available at your branch
and insurance agency. Based on your specific situation, we'll arrange
an appointment for you with the most suitable expert or insurance
When do I receive a text message reminding me of the appointment?
If you've specified or entered a mobile number, you will receive a
reminder by text message in the morning of the day before the
Can I also enter a foreign mobile number?
Yes, but only mobile numbers with the following country codes: 31
(Netherlands); 32 (Belgium); 33 (France); 49 (Germany); 352
(Luxembourg). We also offer this service free of charge for mobile
numbers from those countries.
What's this mobile number used for?
We'll only use the mobile number you enter to send you a text reminder for appointments or to contact you about them. We won't use it for marketing or advertising purposes. For more detailed information on data processing, see our data protection statement.
I have an appointment for a video chat. Where do I go to start this?
Log in to KBC Brussels Touch and go to the contact page at the top right of your screen to see your appointments and start video chat.
We'll also give you a quick call before your appointment is
scheduled to begin.
What if I can't see how to book a video chat appointment?
What are beacons?
Beacons are small devices at certain locations (like our branches)
that emit a signal using Bluetooth. If you’ve enabled Bluetooth on
your phone and are near a beacon, you’ll receive a notification with
When do I receive a notification from a beacon?
You receive location-based notifications when your phone is near a beacon if you have:
- Our KBC Brussels Mobile app installed on your phone
- An Internet connection
- Location services (your phone's GPS) enabled
- Notifications enabled
How do I switch off notifications from beacons?
- Disable location-based services in your app settings ('Profile > Location-based services')
- Turn off your phone's GPS or
Where will I receive notifications from beacons?
We have beacons at some of our branches and a number of participating retail outlets.
The branches where you can try this feature out are: KBC Antwerpen
Centrum, KBC Brugge-Kristus-Koning, KBC Deurne Eksterlaar, KBC Gent
Kouter, KBC Hasselt Stad, KBC Leuven Ladeuze, KBC Oostende-Centrum,
KBC St.-Denijs-Westrem and KBC Wilrijk-Centrum.
What can I see under the ‘Offer’ menu?
'Offer’ shows you a list of products that you can get from us online
using our Mobile and Touch apps, and through our website. The list is
divided into categories including ‘Payments’ and ‘Savings and
When I tap a product under ‘Offer’, I get a warning that I’m about to leave the app. Why is this?
If a product is only available through our website and not through
our KBC Brussels Touch or KBC Brussels Mobile app, you’re
redirected to our website and therefore leave the app. We do this so
we can help you as quickly as possible.
Who can I contact if I run into problems when installing or using the app?
In the app's login screen, go to 'Menu > Contact > General
contacts' to see a list of contacts.
My device has been stolen. What should you do now?
Call us immediately any time on + 32 15 63 22 80 (emergency number).
We'll block access to your KBC Brussels Mobile account right
away. If you want to use KBC Brussels Mobile again, you'll need
to re-register and re-activate the app.
Why do I keep getting a ‘general error’ message?
Apps that compress data on the 3G network to reduce data traffic may
prevent KBC Brussels Mobile from working properly. Our systems
are unable to use compressed data, so you’ll be shown an error
So, watch out for apps like these and avoid downloading them unnecessarily. And if you already have apps like this installed, uninstall them to avoid problems with KBC Brussels Mobile.
Still have questions or want to learn more? Just call our
KBC Brussels Helpdesk.
Where can I opt to see more about my home, family and vehicle-related products or services?
Open the ‘More’ menu to do this.
What can I see in the home, family and vehicle views?
You can view details of any loans and insurance in your name or for
which you have power of attorney.
Can I apply for loans and insurance using KBC Brussels Mobile?
You can work out and apply for travel insurance, home assistance
insurance and home insurance or an instalment loan.