Limited number of services
The basic banking service is a package comprising a current account and a limited number of services for all your basic transactions.
Online and mobile banking
Check your balance or transfer money on your smartphone, desktop or tablet thanks to KBC Brussels Mobile and KBC Brussels Touch.
Provided for by law
If you don't have a current account and have less than 6 000 euros on your savings account, you are entitled by law to access a basic banking service.
What is a basic banking service?
In this digital age, you need a current account to manage your finances. Given this situation, the law states that everyone is entitled to a basic range of banking services.
Thanks to the combination of a debit card and current account for private use, anyone meeting the relevant criteria can receive money and make payments with KBC Brussels's apps.
What is included in the KBC Brussels Basic Banking Service?
- A current account
- A KBC Brussels Debit Card
- Use of KBC Brussels Touch and KBC Brussels MobileB
- An unlimited number of electronic transactions
- 36 manual transactions per year (e.g., paper-based transfers and cash withdrawals at the counter)
Who can apply for the basic banking service?
To get the basic banking service at KBC Brussels, you have to meet the following criteria:
- You do not have this service or a current account at KBC Brussels or any other bank.
- You have less than 6 000 euros on your accounts (time deposit, custody and savings accounts) at KBC Brussels or any other bank.
- You do not use the current account for business purposes.
If you do not meet these criteria or want to use more services, contact a KBC Brussels branch.
What's it going to cost you?
| Maintaining the account | 1.25 euros a month |
| Over-the-counter cash withdrawals in euro | 2.00 euros per transaction (first 36 transactions exempt) |
| Cash withdrawals in euro at other banks' ATMs | 0.50 euros per transaction (first 36 transactions exempt) |
| Cash withdrawals in euro abroad (Europe) | 0.50 euros per transaction (first 36 transactions exempt) |
| Sending money in euro (paper-based transfers, transfers at the counter) or via KBC Brussels Live |
2.00 euros per transaction (first 36 transactions exempt) |
How do you apply for the KBC Brussels Basic Banking Service?
You can sign up to the Basic Banking Service at any KBC Brussels Bank branch. Drop by your nearest branch or make an appointment beforehand.
More information
If you’ve been refused our KBC Brussels Basic Banking Service and wish to dispute this, you can contact:
• Our complaints service (KBC Complaints Management, Brusselsesteenweg 100, 3000 Leuven | tel. 016 43 25 94, complaints@kbc.be)
• Financial Ombudsman Service (Ombudsfin, North Gate II, Koning Albert II-laan 8 bus 2, 1000 Brussels, ombudsman@ombudsfin.be, www.ombfin.be)
• Directorate-General for Economic Inspection (Algemene Directie Economische Inspectie, North Gate III, Koning Albert II-laan 16, 1000 Brussels | Tel. 02 277 54 84, eco.inspec.fo@economie.fgov.be)
