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We'll send your new bank card to your KBC Brussels Bank branch within 5 working days.

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Family-related queries

KBC Brussels is there for you and your family throughout life's journey. Find answers to questions like how to take out travel insurance or invest for your child.

Admission ticket cancellation insurance

Bought tickets for a festival or cultural event, but are unable to go at the last minute? KBC Brussels will refund the cost of your tickets.

Questions on payments, cards and your card reader in KBC Brussels Touch

Find answers to problems such as having difficulty logging in on your computer, your card reader isn't doing what you expect it to do or you can't see details of one of your accounts.

Reading your messages and documents in KBC Brussels Touch

See how to retrieve your KBC Banking & Insurance messages and documents in KBC Brussels Touch.