Online purchase protection insurance

Was your online purchase damaged on delivery? Your KBC Brussels credit card will cover the costs.

Online purchase protection insurance

Was your online purchase damaged on delivery? Your KBC Brussels credit card will cover the costs.

What does it cover?

This insurance offers protection for purchases in an online shop in the EU or US. If the refrigerator you buy online is damaged on delivery or the wrong product is delivered and the supplier refuses to accept responsibility, this insurance will make sure you get your money back.

When are you covered?

  • Your purchase must be paid for in full using a KBC Gold Credit Card or KBC Platinum Credit Card.
  • Your purchase must cost at least 100 euros.
  • The cover only applies to appliances included on the list of insured goods.

This insurance is free of charge and optional. You must register for the insurance policy in order to benefit from its cover.

This insurance is included with the following credit cards

Good to know

Please note: you should read the general terms and conditions of this insurance policy so that you are familiar with the precise scope of the cover: General conditions for Platinum insurance.

  • The insurance is offered by KBC Insurance NV – Professor Roger Van Overstraetenplein 2 – 3000 Leuven – Belgium. VAT BE 0403.552.563 – RLP Leuven – IBAN BE43 7300 0420 0601 – BIC KREDBEBB. Company licensed by the National Bank of Belgium, de Berlaimontlaan 14, 1000 Brussels, Belgium, for all classes of insurance under code 0014 (Royal Decree of 4 July 1979, Belgian Official Gazette of 14 July 1979). Member of the KBC Group.
  • Your KBC Brussels Bank branch is the first point of contact for any complaints you may have about this advertisement. If no agreement can be reached, please contact KBC Brussels Complaints Management, Brusselsesteenweg 100, 3000 Leuven, complaints@kbcbrussels.be, tel. 0800 62 084 (free of charge) or + 32 78 15 20 45 (charges apply), fax + 32 16 86 30 38.
     If you cannot find a suitable solution, you can contact the Belgian ombudsman service for financial conflicts: Ombudsfin vzw, North Gate II, Albert II-laan 8 bus 2, 1000 Brussels, ombudsman@ombfin.be, www.ombfin.be.
    If you have a complaint with regard to insurance, you can contact the Belgian insurance industry's ombudsman service: Ombudsman van de Verzekeringen, de Meeûssquare 35, 1000 Brussels, info@ombudsman.as, www.ombudsman.as.
    You can submit a claim under the insurance as long as your credit card is active and you have paid the card fee. The insurance ends automatically when the contract between KBC Bank NV and the insurer is terminated.
  • All the insurance policies described here are subject to Belgian law.
  • This insurance policy is a class 16 product (insurance against miscellaneous financial loss).
    The conditions of cover are available from any KBC Brussels Bank branch or at www.kbcbrussels.be/platinum. The general conditions alone determine your right to compensation from the insurer.

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