Delayed flight or missed connection?

KBC Brussels will pay your additional expenses

Delayed flight or missed connection?

KBC Brussels will pay your additional expenses

If your flight is delayed or you miss your plane because your train was late, you can claim back a fixed amount for each person to reimburse the cost of beverages and food purchased while waiting, if the airline will not compensate you.

What does it cover?

This insurance covers you for expenses incurred for food and drink or additional overnight accommodation not paid for by the carrier if your journey experiences more than four hours' delay, e.g. due to cancellation or delay of confirmed transport arrangements, boarding being declined due to overbooking or for any other insured cause. The insurance is valid for travel to a foreign destination.

When are you covered?

Compensation
  • A maximum of 150 euros per insured person and a maximum of 1 500 euros for the entire group travelling together (amounts for the total journey there and back, regardless of the number of KBC Brussels credit cards and accounts in the family)
Main conditions
  • The trip itself must have been paid for with a KBC Brussels means of payment
  • The necessary expenses must have been paid for using your KBC Platinum Credit Card

 

Main exclusions

The policy does not apply

  • if the delay was due to a protest, strike or trade union action that was already underway or had been announced at least 24 hours prior to the start of the trip
  • if equivalent alternative transport was available
  • for charter flights

This insurance is free of charge and optional. You must register for the insurance policy in order to benefit from its cover.

This insurance policy is a benefit of the Platinum Credit Card

Good to know

Please note, read the general conditions of this insurance policy so that you are familiar with the precise scope of the cover: General Conditions for Platinum Flex insurance.

Good to know

  • The policy is provided by KBC Insurance NV – Professor Roger Van Overstraetenplein 2 – 3000 Leuven – Belgium. VAT No. BE 0403.552.563 – RLP Leuven – IBAN BE43 7300 0420 0601 – BIC KREDBEBB. Company licensed by the National Bank of Belgium, de Berlaimontlaan 14, 1000 Brussels, Belgium, for all classes of insurance under code 0014 (Royal Decree of 4 July 1979, Belgian Official Gazette of 14 July 1979). A member of the KBC Group.
  • Your KBC Brussels branch is the first point of contact for any complaints you may have about this advertisement. If no agreement can be reached, you can contact KBC Brussels Complaints Management by post (Brusselsesteenweg 100, 3000 Leuven), by e-mail complaints@kbcbrussels.be, tel. 0800 62 084, by freephone (0800 620 84) or telephone (+32 78 15 20 45), or by fax (+32 16 86 30 38).
    If you have a complaint concerning this advertisement and are unable to reach a suitable resolution, you can contact Ombudsfin vzw, North Gate II, Koning AlbertII-laan 8, bus 2, 1000 Brussels, tel. + 32 2 545 77 70, fax + 32 2 545 77 79, e-mail ombudsman@ombudsfin.be.
    If you have a complaint with regard to insurance, you can contact the Belgian insurance industry's ombudsman service: Ombudsman van de Verzekeringen, de Meeûsplantsoen 35, 1000 Brussels, info@ombudsman.as,www.ombudsman.as.
    You can submit a claim under the insurance as long as your credit card is active and you have paid the card fee. The insurance ends automatically when the contract between KBC Bank NV and the insurer is cancelled.
  • Belgian law applies to all insurance cover specified here.
  • This insurance is a class 16 product (financial loss insurance).
    The conditions of cover are available from all KBC Brussels branches and at www.kbcbrussels.be/platinum. The applicable general conditions alone determine your right to compensation from the insurer.

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