Got secure banking-related queries?

Frequently asked questions

Got secure banking-related queries?

Frequently asked questions

KBC Internet Protection Insurance

Where can I find out more about online threats?
Where in KBC Brussels Mobile can I take out KBC Internet Protection Insurance?

Tap a current account to see its details. You can then take out KBC Internet Protection Insurance under ‘Settings’.

How do I cancel or change my KBC Internet Protection Insurance?

Tap the current account from which you pay for KBC Internet Protection Insurance. Under ‘Settings’, tap the plus sign next to KBC Internet Protection Insurance.

I don’t have KBC Internet Protection Insurance, but even so the option is marked ‘Yes’.

You can take out KBC Internet Protection Insurance for all your family’s current accounts. A member of your family may have already opted for this.

How do I find the conditions of cover for KBC Internet Protection Insurance?

KBC Brussels Antivirus Software Package

Where can I find out more about online threats?
Where can I get KBC Brussels Antivirus Software Package in the app?

Tap a current account to see its details. Open the ‘Settings’ tab to learn more about and get KBC Brussels Antivirus Software Package, if you don’t already have it.

How do I cancel my KBC Brussels Antivirus Software Package?

Tap the current account from which you pay for KBC Internet Protection Insurance. Under ‘Settings’, tap the plus sign next to KBC Brussels Antivirus Software Package.

Where can I find the KBC Brussels Antivirus Software Package regulations?

Search our website for ‘KBC Brussels Antivirus Software Package’.

I don’t have KBC Brussels Antivirus Software Package, but even so the option is marked ‘Yes’.

KBC Brussels Antivirus Software Package covers your entire family, so if a member of the household has already taken out the service, you’re automatically covered as well.

Security

Is KBC Brussels Mobile safe?

At KBC Brussels, we do our utmost to ensure that your mobile banking transactions are as secure as possible.

  • You can only use our mobile banking service on devices you’ve already registered yourself.
  • You need a PIN to log in and sign transactions. Each time you enter your PIN, a unique, single-use electronic signature is generated and sent to us.
  • When you register to use KBC Brussels Mobile on your device, you set the maximum daily amount (within certain limits) that you can transfer by specific types of credit transfer.

Don’t forget that as a user of KBC Brussels Mobile, you too play a vital role in ensuring its security.

  • Keep your PIN secret! Make sure no-one is looking over your shoulder when you’re entering your PIN into an ATM or device.
  • Only use legal software.
  • Always close your mobile banking app when you’ve finished using it.

Get more tips for secure mobile banking.

What if someone steals my PIN? Can they then use it to log in to KBC Brussels Mobile in my name on any device?

You need to register your mobile device to be able to use KBC Brussels Mobile on it. You only have to do this once using your card reader and debit card. KBC Brussels Mobile can only be opened on devices you’ve already registered.

What should I do if I’ve discovered unauthorised use?

Call us immediately any time on 016 43 20 00 (emergency number).

What should I do if I've lost my phone or it was stolen?

Call us immediately any time on 016 43 20 00  (+32 16 43 20 00 from abroad) (emergency numbers). They can block all your KBC Brussels apps right away.

If you also lost your debit card together with your smartphone, you must immediately block it via Card Stop (078 170 170).

How do I report online fraud?

Call 016 43 20 00, e-mail secure4u@kbc.be or contact us using KBC Brussels Assist under Family > Online safety and security assistance.