Luxury package

Mastercard Lifestyle & Travel Services:

• The person signing up to the package

LoungeKey^TM:

• The person signing up to the package (refreshments included)
• Their travel companions (refreshments not included)

• A Travel & Lifestyle Manager who can be contacted anytime by phone, e-mail or via online chat, from anywhere in the world
• Worldwide access to airport lounges

Mastercard Travel & Lifestyle Services give you access to some of the most exclusive benefits and premium experiences around, whenever and wherever you want.

Personal Travel & Lifestyle Managers are there for you 24/7 to help and inspire you for your personal needs, in planning exclusive trips or when buying high-end luxury goods.

Looking for the perfect place to stay anywhere in the world? Stay at over 4 000 four and five star hotels and resorts with a suite of premium benefits. Love dining in the trendiest restaurants and attending the hippest concerts and sporting events? Whatever your expectations, we’ll take care of them for you!

Any proposed exclusive experiences and offers that you take up are paid by you.

Escape the crowds with LoungeKey^TM, the service that makes travel much more enjoyable! Get access to airport lounges throughout the world, regardless of the airline you’re flying with or your travel class. Access for you and anyone travelling with you is free of charge, as well as your own consumption. Your travel party's consumption is chargeable.

Unlock exclusive offers from hundreds of top retailers and treat yourself to premium shopping experiences.

Activating your Luxury package:

1. Log in to KBC Brussels Mobile
2. Tap ‘My KBC’
3. Scroll to ‘Means of payment’ and select your credit card
4. Tap the three dots at the top right
5. Tap ‘View packages’ if you haven’t added a package, or tap ‘Manage’ next to ‘Your packages’ if you’ve already added one
6. Select the ‘Luxury package’ and read the accompanying information document
7. Tap ‘I'll take this package’
8. Tap ‘Sign’ and follow the instructions
9. Your package is activated as soon as you sign

Cancelling your Luxury package:

1. Log in to KBC Brussels Mobile
2. Tap ‘My KBC’
3. Scroll to ‘Means of payment’ and select your credit card
4. Tap the three dots at the top right
5. Tap ‘Manage’ next to ‘Your packages’
6. Unselect the ‘Luxury package’
7. Tap ‘Sign’ and follow the instructions
8. Your package is cancelled as soon as you sign

You can cancel your package after the minimum 1-month term. If you cancel it after this minimum term, the cancellation will take effect on the last day of the current month.

If you’re not satisfied with a particular service, try to find a solution directly with the other party first. If that fails to work or the problem does not get resolved, feel free to send your concerns to complaints@kbcbrussels.be.

For Mastercard Travel & Lifestyle Services:

If we have your contact details, the service provider will get in touch with you and you won’t have to do anything to create your account. If you don’t want to wait and prefer to create an account yourself:

1. Go to the Mastercard website
2. Select ‘Register now’ at the top right
3. Enter your card number
4. You will be notified immediately as to whether you’re eligible for Mastercard Travel & Lifestyle Services
5. Complete your profile by filling in your details
6. Agree to the General Terms & Conditions and the Privacy Statement by selecting the check box
7. Tap or click the activation link in the confirmation e-mail you receive
8. Activate your account by selecting ‘Activate now’
9. Set a password and tap or click ‘Activate account’
10. Log in to your account

For managing your access to airport lounges worldwide (LoungeKey^TM):

1. Go to the Mastercard website
2. Select ‘Create your account’ at the top of the screen
3. Enter your card details
4. Enter your personal details
5. Tap or click ‘Go to my account’ on the confirmation screen and log in