Your first points of contact

Please be as specific as possible when you wish to exercise your privacy rights, so that KBC Brussels can handle your request appropriately. KBC Brussels will need to be able to verify your identity in case someone else tries to exercise your rights. If you have any questions or feedback regarding the exercise of your privacy rights or are you unable to exercise your rights through the digital applications? Send an e-mail to mypersonaldata@kbc.be or contact your KBC Brussels branch or your KBC Brussels Insurance agent.

If you are a customer and you use KBC Brussels Mobile or KBC Brussels Touch, you can easily activate your right of access or your right to object to direct marketing. You can consult, amend or terminate the use of certain data yourself using KBC Brussels Touch, KBC Brussels Mobile, Bolero Online, KBC Brussels Business Dashboard, KBC 4 Business or a branch ATM.

If we can contact you digitally, we will give you access through the KBC Brussels Mobile app. If you prefer to receive your personal data through another channel (e.g., by post or e-mail), you should state this explicitly in your request.

You can also exercise your rights if you are a platform user, prospect or property owner. To do so, state your name, the telephone number you used to register in the application and, if applicable, the e-mail address.

You can find the pdf copy of the KBC Brussels Privacy Statement here.