Videos: managing your banking business and insurance matters online

Get started with KBC Brussels Mobile and KBC Brussels Touch

Videos: managing your banking business and insurance matters online

Get started with KBC Brussels Mobile and KBC Brussels Touch

Learn how to manage your banking and insurance online using KBC Brussels Mobile on your phone or KBC Brussels Touch on your computer and tablet. Watch our handy video guides to get off to a quick start.

You’ll need your card reader or the itsme app to start using KBC Brussels Touch and KBC Brussels Mobile.

Bank on your phone with KBC Brussels Mobile

Watch our demos to see how to quickly and easily activate KBC Brussels Mobile.

Our experts from KBC Brussels Live are at your disposal at 02 303 31 60 from 8 am to 10 pm and on Saturdays from 9 am to 5 pm.

How do I bank on my phone?

Heard how easy it is to bank with us on your phone? View our video and see for yourself!
https://www.youtube-nocookie.com/watch?v=dbh4auVRwdo

What else can you do with KBC Brussels Mobile?

Our KBC Brussels Mobile app lets you do way more than just bank with us. View our video to see all you can do.
https://www.youtube-nocookie.com/watch?v=X5A1IwVU1h4

Bank on your computer or tablet with KBC Brussels Touch

Didn't find what you were looking for?

How do I bank on my computer or tablet?                               

View our video to see how to bank securely on your computer or tablet with KBC Brussels Touch.
https://www.youtube-nocookie.com/watch?v=muVd3nBD3hI

How do I get e-statements?                                       

Our apps make it easy to access online statements for your accounts. See how in our video.
https://www.youtube-nocookie.com/watch?v=YO8plzKECsI

Manage your insurance online

Bank on your computer or tablet with KBC Brussels Touch

Manage your insurance online

Where can I find my insurance?

KBC Brussels Mobile and KBC Brussels Touch let you see details of your insurance with us and take out new insurance.

  • In KBC Brussels Touch, go to ‘Home’, ‘Family’ or ‘Vehicle’ in the left-hand menu
  • In KBC Brussels Mobile, tap the ‘More’ menu at the bottom right, then ‘Home’, ‘Family’ or ‘Vehicle’

Hit Home to see your

  • Home Insurance
  • Home Assistance Insurance
  • Loan Balance Insurance (mortgage protection cover)

Open Family to view family-related products

  • Family Insurance
  • Accident Insurance
  • Hospitalisation Insurance
  • Travel Insurance
  • Internet Protection Insurance

Go to Vehicle to check your

  • Car Insurance
  • Bicycle Insurance 

How do I make insurance claims?

KBC Brussels Mobile and KBC Brussels Touch let you easily file and track insurance claims.

  1. Log in to KBC Brussels Mobile or KBC Brussels Touch
  2. Open KBC Brussels Mobile’s ‘More’ menu at the bottom right, then ‘Home’, ‘Family’ or ‘Vehicle’
  3. Tap the insurance you’re claiming under
  4. Open the ‘Manage’ tab and tap ‘File or track a claim’

> Learn more about claiming
 

How do I file a hospitalisation claim?

  1. Log in to KBC Brussels Mobile or KBC Brussels Touch
  2. Open KBC Brussels Mobile’s ‘More’ menu at the bottom right, then ‘Family’
  3. Tap your hospitalisation insurance
  4. Open the ‘Manage’ tab and tap ‘File or track a claim’

> Learn more about filing hospitalisation claims
 

How do I contact my branch or insurance agent?

It’s easy to stay in touch with us using KBC Brussels Mobile or KBC Brussels Touch. Both apps give you handy access to contact details for KBC Brussels Live, your branch and your insurance agent. They also make it easy to book an appointment with us or send us a message. KBC Brussels Mobile also lets you chat with us.

KBC Brussels Mobile

Tap the ‘More’ menu at the bottom right, then ‘Communication’

  • Open ‘Your Contacts’ to quickly get in touch with us
  • Hit ‘Appointment’ to book some time with us
  • Press ‘Message’ to send us a message
  • Tap the speech bubble at the top to chat with us

KBC Brussels Touch
Go to ‘Contact’ in the blue bar to see how to get in touch with us, make an appointment with us or send us a message. 

Couldn’t find what you’re looking for?

Our KBC Brussels Live specialists are there for you. Just call them on 02 303 31 60 for more help (Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).

You need a card reader to start using KBC Brussels Touch and KBC Brussels Mobile.
Don’t have a card reader? Get one now.