Got home-related queries?

Frequently asked questions

Got home-related queries?

Frequently asked questions

Did you know that Kate can also help answer questions about your mortgage loan?

If you have a mortgage loan and have questions about it, just tell Kate: ‘I have questions about my mortgage loan’. You can find Kate, your digital assistant, in the top-right corner of KBC Brussels Mobile.

Ask your question

Work out and apply for a mortgage loan

Do you have a specific project in mind or would you like to learn more about the options available? In KBC Brussels Mobile, go to Offer > KBC Brussels products > Loans > Borrow for your home.

No specific plans at the moment? Quickly see the options open to you at

You can calculate a mortgage loan to:

  • Buy a home
  • Purchasing a home plus remodelling
  • Renovate your home
  • Buy land
  • Realise your building plans

You can't calculate a mortgage loan for a property to be used professionally or for one located abroad.

  • Pay slips
  • Purchase agreement
  • Quotes for your planned renovations
  • Energy performance certificate for the property you want to buy and/or renovate

Any individual aged 18 or over who permanently resides in Belgium. Depending on your civil status, you can do this alone (whether you’re single or officially living with someone) or with your partner (whether you’re married or officially living with someone).

If you’re legally separated, you can’t apply on your own.

All borrowers specified in the application must sign the contract.

Drawing down a mortgage loan

  • Log in to KBC Brussels Mobile
  • Tap ‘My KBC'
  • Scroll to 'Loans'
  • Tap your home loan
  • Tap ‘Go to drawdowns’

‘Go to drawdowns’ appears only if there is anything on your loan left to be drawn down.

Any borrower involved in the home loan can draw down an amount.

KBC Home Insurance

Home insurance protects you from the financial risks associated with damage caused to your home and its contents by fire, water, natural disasters, etc.

Home insurance isn't legally required, but it's advisable to insure your home and its contents against damage. Anyone can take out home insurance, regardless of whether you own, rent or rent out the property or whether it's your main residence or a second home.  

  • Open KBC Brussels Mobile and log in
  • Tap Offer > KBC Brussels products > Insurance > Insure your home
  • Open KBC Brussels Mobile and log in
  • Tap ‘My KBC’ and go to ‘Insurance’
  • Tap your home insurance to file a new claim

You also claim through your KBC Brussels Insurance agent. If you can't reach them or you need urgent assistance with a claim, you can call us free of charge at any time on 016 24 24 24.

Mortgage protection cover

When you calculate a mortgage loan with us using KBC Brussels Mobile, you can also indicate that you're interested in taking out mortgage protection cover in the form of our loan balance insurance and work that out as well.

After taking out your mortgage loan through KBC Brussels Mobile, KBC Brussels Touch or your insurance intermediary (in certain cases), open KBC Brussels Mobile and tap ‘More > Home > Loan Balance Insurance'. Confirm your details, consent to us processing your health data (if you haven't already done so), complete our medical questionnaire and answer a few more questions. If that all goes well, you can sign for your insurance right away.

Home Assistance

KBC Home Assistance is insurance providing a home response service in the event of serious and unexpected problems in your home.

Just call us and we’ll arrange everything. Even at night or the weekend, when it’s even harder to find available, affordable repair services yourself. We'll send out a repairer. You don't have to find anyone yourself.

Anyone can take out this insurance, even if they don’t have home insurance with us.

It's intended for a property where you live or that you use as additional accommodation, as long as it's only for personal use. We don’t cover property owned to let.

  1. Tap Offer > KBC Brussels products > Insurance
  2. Tap ‘Assistance insurance for fast repairs to your home’
  3. Read the information, specify the home you want to insure and indicate the account to use to pay your premiums

See for full details.

  • Open KBC Brussels Mobile and log in
  • Tap ‘My KBC’ and go to ‘Insurance’
  • Tap your home assistance insurance to file a new claim