Replacing a faulty bank card

Replacing a faulty bank card

My bank card is not working. What should I do now?

  • Not using KBC Brussels Touch yet?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Brussels Touch on a PC?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Brussels Touch on a tablet?
    Apply for your new bank card using KBC Brussels Touch rather than using the form below. We'll send your new card to your home address within five working days.
  • Urgently need a new bank card?
    Go to your branch and get yourself a KBC Brussels Go Card on the spot. You can use it until you receive your new bank card.

If you're under 18, the form must be signed by one of your parents or a legal guardian.

1Personal details
We use this to check whether you’re with us.
We use this address to confirm your request.
We use this to check whether you’re with us.
2Details of your faulty bank card
If your faulty bank card had a photo on it, we’ll put the same photo on your new card.
3Choose a branch

I want to collect my new bank card from this branch.
(Enter a postcode, click 'Find branch' and select a bank branch) *

Find branch
4Rates and charges
KBC Brussels Plus Account free replacement of card

KBC aims to process your personal data in a manner that is lawful, appropriate and transparent. Further details about how we process and share your personal data are set out in our privacy statement.It explains your rights and how you can exercise them. Our privacy statement is available at www.kbcbrussels.be/en/privacy, at your branch or from your intermediary and is regularly revised.​​

We're here to help

Silver Mastercard with purchase protection

Secure payments: worldwide + online. 2 years' extra warranty. 90-day purchase protection. High spending limit.
Silver Mastercard with purchase protection

Guide to KBC Brussels Mobile

Find out all about KBC Brussels Mobile
Guide to KBC Brussels Mobile

Personalised debit card

Personalise your debit card with your favourite photo.
Personalised debit card

All about your credit card

Considering using your credit card abroad? Wondering how to change your PIN? Have other questions? Find out all about using your KBC Brussels credit card.
All about your credit card
KBC uses cookies to make your online experience easier and to fit your needs and preferences. By browsing the KBC site, you agree to the use of these cookies. Learn more and see how to decline cookies?Click here.