Replace a faulty debit card

Replace a faulty debit card

My debit card doesn’t work. What should I do?

If your debit card is defective, you can request a new one using KBC Brussels Touch or KBC Brussels Mobile. Either way, you’ll get your new card by post within five banking days.

If you’re under 18, you’ll need to ask one of your parents or your legal guardian to apply for you.

How do I apply for a replacement debit card using KBC Brussels Touch?

  1.  Log in to KBC Brussels Touch and click or tap ‘More’ under the top menu bar
  2. Go to ‘Bank cards’
  3. Select your defective debit card
  4. Open the ‘Manage’ tab
  5. Hit ‘Block or replace’ at the top right
  6. Follow the on-screen instructions

How do I apply for a replacement debit card using KBC Brussels Mobile?

  1. Log in to KBC Brussels Mobile and open the ‘Cards’ tab
  2. Tap your defective debit card
  3. Hit ‘Block or replace’
  4. Select ‘Replace your card’
  5. Follow the on-screen instructions

Urgently need a new debit card? Just go to your KBC Brussels branch and get yourself a KBC Brussels Go Card on the spot. You can use it until you receive your new debit card.

  • Not using KBC Brussels Touch yet?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Brussels Touch on a PC?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Brussels Touch on a tablet?
    Apply for your new bank card using KBC Brussels Touch rather than using the form below. We'll send your new card to your home address within five working days.
  • Urgently need a new bank card?
    Go to your branch and get yourself a KBC Brussels Go Card on the spot. You can use it until you receive your new bank card.

If you're under 18, the form must be signed by one of your parents or a legal guardian.

Personalised debit card

Personalise your debit card with your favourite photo.

How do I get my PIN?

How do I get my PIN?

If your card is stolen, lost or retained by an ATM

Call Card Stop on 070 344 344 (0.30 EUR/min) to prevent it being misused

General questions about KBC Brussels Touch

Get help with things like problems using KBC Brussels Touch, a forgotten PIN or changing your settings.
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