Replacing a faulty bank card

Replacing a faulty bank card

My bank card is not working. What should I do now?

  • Not using KBC Brussels Touch yet?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Brussels Touch on a PC?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Brussels Touch on a tablet?
    Apply for your new bank card using KBC Brussels Touch rather than using the form below. We'll send your new card to your home address within five working days.
  • Urgently need a new bank card?
    Go to your branch and get yourself a KBC Brussels Go Card on the spot. You can use it until you receive your new bank card.

If you're under 18, the form must be signed by one of your parents or a legal guardian.

1Personal details
2Details of your faulty bank card
If your faulty bank card had a photo on it, we’ll put the same photo on your new card.
3Choose a branch

I want to collect my new bank card from this branch.
(Enter a postcode, click 'Find branch' and select a bank branch) *

Find branch
4Rates and charges
KBC Brussels Plus Account free replacement of card

We're here to help

Credit Card Mastercard Silver

Credit Card Mastercard Silver

Secure payments: worldwide + online. 2 years' extra warranty. 90-day purchase protection. High spending limit.
Using your prepaid card

Using your prepaid card

Learn how to load your prepaid card, use it to withdraw cash and check your card balance and transactions with our handy guide.
KBC Brussels Sign

KBC Brussels Sign

Log in quickly and securely to your other online banking tools on your computer with our KBC Brussels Sign smartphone app.
Payment card charges

Payment card charges

Learn what charges apply for using your KBC Brussels payment cards abroad before you go there.