What type of data do we process?
KBC Brussels processes different types of personal data. Below, you will find an overview of the different categories of data and examples of each category.
- Contact details: E-mail address, postal address, telephone number, username on social media platforms, gender (for the purpose of the address title)
- Basic identification details: Name, date of birth, place of birth, nationality
- Unique identification details: Customer number, identity card number, company number, national registration number, driving licence number, passport number, identity card photo, signature, unique identifiers for your devices (e.g., Mac address, IP address, etc.)
- Data related to financial products: Account and card numbers, your products and services (payments, loans, insurance policies, savings & investments), contract details, product history, powers of attorney, capacity as director or owner of company, beneficiary
- Data related to non-financial products: Your products and services, such as an additional service, contract details, product history.
- Product usage: Your transactions, salary and other income and expenses, growth of your wealth, changes in your wealth situation, investments, loans, insurance policies, movements on your accounts and their balances, the use of KBC Brussels apps.
- Derivative information: Data deduced from products, communication preferences, payment transactions, etc.
- Preferences and your interest in our products and services: Your potential interest in KBC Brussels products, how your financial information has changed over time, advice we’ve previously given you, simulations, quotes, tenders.
- Family situation: Marital status, household composition and relationships.
- Overall financial situation: Your overall financial situation (assets, real estate you own, etc.).
- Professional data: Your education, occupation, work experience, whether or not you are retired, whether you work for an employer or are self-employed.
- Key moments: Milestones like getting married, living together, building a family, plans for the home, or the death of a child, parent or your spouse.
- Lifestyle: Leisure activities, interests, club memberships, your home environment, property owned by you, TV viewing behaviour.
- Risk profile: Investor risk profile, fraud profile, credit risk profile, insurance risk profile.
- Health data: Information about your health – KBC Brussels will ask you for separate consent for this processing.
- Biometric datas: Short videos or photos that can be used to identify you. When this data is used to log into KBC Brussels Mobile, this data remains in the device on which KBC Brussels Mobile was installed. A separate consent is requested for this processing.
- Location data: IP address and your telephone’s technical readings, based on GPS, contact with a data exporter (ATM, branch, etc., deduced when you make payments in shops). If necessary, KBC Brussels will ask your permission for this.
- Commercial profiles: Next best offer, segmentation profiles, gross operating income.
- Touchpoints & feedback: Record of contacts, brief report of the contact, comments and suggestions, past complaints, feedback via Kate
- Recordings: Recordings of chat conversations, including conversations with Kate, telephone calls, online meetings
- Security camera footage: Recordings of security cameras in and around the KBC Brussels buildings.
- Click and browsing behaviour based on our own cookies or similar technology: Browsing, click and search behaviour and what you view or listen to online based on cookies or similar technology, such as SDKs (software development kit), managed by KBC Brussels itself
- Click and browsing behaviour based on third-party cookies or similar third-party technology: Browsing, click and search behaviour and what you view or listen to online based on cookies or similar technology, such as SDKs (software development kit), managed by third parties
- Publicly accessible online data: Information on your website, your blog, your publicly accessible social media profile.
- How you utilise your device: Your clicking, scrolling or typing habits may be used to identify unusual actions for the purpose of fraud prevention.
- Data related to legal proceedings: Data related to or used to prepare for legal proceedings to which KBC Brussels is a party.
- Criminal convictions: Data related to criminal convictions – KBC Brussels will only process criminal data if it has an appropriate legal basis to do so or if it has obtained your explicit consent for this.
You can find the pdf copy of the KBC Brussels Privacy Statement here.
