You can contest a decision taken by automated means

Some data processing operations and processes are fully automated, i.e. without any human intervention. Some automated decisions will have a greater impact on you than others, for instance in the case of a credit decision or insurance underwriting. Automatically generated decisions are often based on an underlying customer profile. In most cases, KBC Brussels calculates these profiles only for customers requesting or using a certain service that requires the use of these profiles (see 3.3). In other cases, KBC Brussels calculates these profiles in advance.

KBC Brussels will then inform you on the screens or in the terms of use of its own applications that it concerns an automatically generated decision before asking for your personal data. KBC Brussels discloses the logic of this automatically generated decision and its consequences at the moment of processing itself via a link to the ‘Annex to the Data Protection Statement – Automated decision-making’.

You can always consult the ‘Annex to the Data Protection Statement – Automated decision-making’ at KBC Brussels Privacy Statement.

If you are dissatisfied with the result of such a fully automated decision, you can contact KBC Brussels via KBC Brussels Live or any KBC Brussels branch. You can, for example, ask a KBC Brussels staff member to intervene or tell them why you disagree with the decision and request to view the decision taken.

You can find the pdf copy of the KBC Brussels Privacy Statement here.