Check who’s there

How can you be sure you’re talking to KBC and not a scammer? It’s an important question, because thousands of people fall victim to (telephone) fraud every year. What’s more, tools such as Deepfake and AI are making it harder and harder to unmask scammers. That's where ‘Check who’s there’ comes in. This feature allows you to quickly and easily check whether you can trust the person you’re speaking to.

How does ‘Check who’s there’ work?

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If you’re talking to someone who claims to be from KBC Brussels, you can check in KBC Brussels Mobile and KBC Brussels Touch whether that’s really the case. That way you can be sure you’re really speaking to KBC Brussels. If we can’t confirm the call, you may be speaking to a scammer. You can also check who’s there if you call KBC Brussels yourself.

Check who’s there whenever you speak to a KBC Brussels staff member:

over the phone
via video chat
at your doorstep

Important: We can only check phone numbers in our records.
For example, if your relationship manager calls you from a private number we don’t know about, we won’t be able to provide confirmation.

If you’re talking to someone who claims to be from KBC, you can check in KBC Brussels Mobile and KBC Brussels Touch whether that’s really the case. That way you can be sure you’re really speaking to KBC. If we can’t confirm the call, you may be speaking to a scammer. You can also check who’s there if you call KBC yourself.

Check who’s there whenever you speak to a KBC staff member:

over the phone
via video chat
at your doorstep

How do you check who’s there?

You’re contacted by someone who introduces themselves as a KBC employee or you call KBC yourself.

You check who’s there:

Three options are available in KBC Brussels Mobile:
- Tap the ‘Check who’s there’ button on the login screen
- Go to ‘Quick payments’ on the start screen
- Just ask Kate
Click the ‘Check who’s there’ button at the top of your KBC Brussels Touch screen

You’ll see one of the following messages:

You’re talking to KBC

You can continue your conversation with peace of mind.

You’re not talking to KBC

Hang up immediately and contact KBC Secure4u (available 24/7).

Also worth knowing

On Android

During your call, go to your smartphone’s home screen by tapping the home button or swiping up (depending on your device and settings). The phone call will continue in the background.
Open KBC Brussels Mobile and check your call either on the login screen, on the start screen, or by asking Kate.
If you’d like to return to your call, go to your home screen and open your phone app again.

On iOS

During your call, go to your smartphone’s home screen by tapping the home button or swiping up from the bottom of the screen (depending on your device). The phone call will continue in the background.
Open KBC Brussels Mobile and check your call either on the login screen, on the start screen, or by asking Kate.
If you’d like to return to your call, tap the green bar at the top of the screen or open the phone app.

Telephone fraud is often difficult to spot. Scammers are well prepared, take control of the call and have sometimes gathered personal information in order to gain your trust.

Still, there are signs you can look out for. Be on guard if the person calling you:

asks for personal details – your bank (or any other official body) will never ask you to provide your personal codes or details through a phone call, text message or e-mail
cannot clearly explain why you should do certain things or divulge information
uses an urgent or threatening tone – for example, they may tell you that if you don’t make a transfer immediately, you’ll lose a lot of money
asks you to carry out transactions through unconventional channels such as PayPal

If someone claims to be from KBC and is asking for your debit card, codes, details or your phone, don't fall for it but instead get in touch with KBC Secure4u.

Safe-account fraud: you get a call from someone claiming to be a KBC or Card Stop employee who informs you that your accounts are being emptied by scammers. Thankfully, a secure account has been set up to which you should transfer your remaining money, often as quickly as possible. This well-crafted scenario allows the scammer to convince you to carry out the transactions yourself.

Smishing: you get a message with a link that takes you to a fake website where you have to enter your bank details.

Robocall: an automatically generated call alerts you to a problem with your debit card which again requires you to enter your bank details.

Wangiri fraud: your phone rings once and stops. When you try to call back, nobody picks up. What you don't know is that you’re calling an extremely expensive premium rate number.