Apple Pay: frequently asked questions

Apple Pay: frequently asked questions

Got questions on Apple Pay in KBC Brussels Mobile? Check our FAQs for answers.

Still can’t find the answers you’re looking for? Call our experts on 02 303 31 73.

Quick links

Requirements

What do I need to use Apple Pay?

  • Apple device that supports Apple Pay (see compatible devices and models)
  • KBC Brussels Debit Card or KBC Brussels credit card linked to a KBC Brussels Plus Account
  • Power of attorney over your KBC Brussels Plus Account (if you’re a minor aged 10 or over)

How do I convert my Basic Account to a Plus Account?

It’s easy to upgrade your account using KBC Brussels Touch. Just:

  1. Log in to KBC Brussels Touch
  2. Select the current account you want to change
  3. Open the ‘Manage’ tab
  4. Go to ‘Account type’ and hit ‘Change
  5. Press the blue button to convert your KBC Brussels Basic Account to a KBC Brussels Plus Account

You keep your existing account number and debit card.

Adding cards to Apple Pay

Which payment cards can I add to Apple Pay?

You can add our personal or business debit and credit cards linked to a KBC Brussels Plus Account. KBC Brussels Prepaid Cards cannot be added to Apple Pay.

How do I add my payment cards to Apple Pay?

You can do so using our KBC Brussels Mobile app or the Wallet app on your iPhone.

How do I add my debit or credit card to Apple Pay using KBC Brussels Mobile?

  1. Open KBC Brussels Mobile and log in
  2. Tap ‘Additional services’ > ‘Apple Pay
  3. Choose the debit card you want to add, tap ‘Add to Apple Pay’ and follow the steps
  4. Set it as your default card if you want
  5. Start using Apple Pay

How do I add my debit card to Apple Pay using the Wallet app on my iPhone?

  1. Open the Wallet app on your Apple device and tap the "+" sign at the top right of the screen
  2. Choose the card you want to add, tap ‘Add to Apple Wallet’ and follow the steps
  3. Set it as your default card if you want
  4. Start using Apple Pay

How do I add my credit card to Apple Pay using the Wallet app on my iPhone?

  1. Open the Wallet app on your iPhone, tap the "+" sign at the top right of the screen and follow the steps
  2. Select KBC Brussels and then ‘Credit card
  3. Scan your credit card and enter its expiry date and three-digit security code
  4. Opt to verify yourself by text message or over the phone (if you go for the text message method, you’ll receive a verification code to confirm)
  5. Set it as your default card if you want
  6. Start using Apple Pay

Security

What should I do if my debit or credit card is replaced or renewed?

Absolutely nothing! If you replace one of our debit or credit cards (like when it gets damaged or it’s expired), we’ll make sure that you can continue to use Apple Pay.

What should I do if my linked debit or credit card or my iPhone gets lost or stolen?

If you’ve lost your iPhone or it’s been stolen, have your debit or credit card linked to Apple Pay blocked right away. The same applies if you lose your linked debit or credit card.

You can block your card in KBC Brussels Mobile or by calling Card Stop on + 32 70 344 344. You can block your iPhone using ‘Find my iPhone’.

Once your card or iPhone has been blocked, it can no longer be used to pay, including by Apple Pay.

When you receive your new debit or credit card, you can link it to Apple Pay.

Charges and limits

Are there any charges for using Apple Pay?

No. You can use Apple Pay free of charge.

Note that if you’re outside the euro area and use Apple Pay to pay for something, you’ll be charged a foreign exchange commission. See the applicable charges for a debit or credit card linked to Apple Pay.

Are there spending limits using Apple Pay?

Apple Pay spending limits are the same as those for your debit or credit card.

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