If your card is stolen, lost or retained by an ATM

Call Card Stop on 070 344 344 (0.30 EUR/min) to prevent it being misused

If your card is stolen, lost or retained by an ATM

Call Card Stop on 070 344 344 (0.30 EUR/min) to prevent it being misused

If your bank, credit or prepaid card is lost

Act without delay and block your card with KBC Brussels Mobile. Tap the card you want to block, select 'Card Stop' and follow the instructions. Alternatively, call Card Stop immediately on 070 344 344 (0.30 euros a minute).

Card Stop will block your card and ensure you get a new one. Card Stop can be contacted at any time.

If your bank, credit or prepaid card is stolen

Act without delay and block your debitcard with KBC Brussels Mobile

  1. Log in to KBC Brussels Mobile
  2. Tap ‘My KBC
  3. Select your faulty debit card under 'Means of payment'
  4. Tap ‘Block or replace
  5. Select Card Stop and follow the instructions

Alternatively, call Card Stop immediately on 070 344 344 (0.30 euros a minute). Also, file an official report with the police within 24 hours.

Lost both your debit card and your phone? Call us right away (24/7) and we’ll block all your KBC Brussels apps.

Act fast and block your credit card or prepaid card with KBC Brussels Mobile

  1. Meld je aan in KBC Brussels Mobile
  2. Tap ‘My KBC
  3. Select your credit card or prepaid card under 'Means of payment'
  4. Tap the three dots at the top right
  5. Tap ‘Settings
  6. Tap ‘Block or replace
  7. Select Card Stop and follow the instructions

Alternatively, call Card Stop immediately on 070 344 344 (0.30 euros a minute). Also, file an official report with the police within 24 hours.

Lost both your debit card and your phone? Call us right away (24/7) and we’ll block all your KBC Brussels apps.

If your bank, credit or prepaid card is retained by an ATM

Act without delay and block your card with KBC Brussels Mobile. Tap the card you want to block, select 'Card Stop' and follow the instructions.

Alternatively, call Card Stop immediately on 070 344 344 (0.30 euros a minute). That way you can be sure that nobody can use your card and you'll automatically receive a new one.

If your card has been retained by a KBC Brussels, CBC or KBC ATM, we'll send you a free text message to let you know.

Bank, credit or prepaid card refused

Cards may be refused for various reasons. To find out more:

More info (Dutch)
More info (French)

Information you need to give to Card Stop

telefoonnummer Card Stop

The Card Stop operator will ask you for details of

  • The circumstances, i.e. whether your card has been lost, stolen or retained by an ATM
  • Who you are, including your name, where you live and when you were born
  • The card to be stopped, including what type of card it is, its number and who issued it
  • The account number linked to the card
  • Your phone: lost it and had KBC Brussels apps installed on it? The operator will advise you contact us (on 0800 65 65 0) to have us block all your apps right away.

At the end of the call, you'll be given a number you need to keep as a reference.

My card is blocked for online use

Unblock your debit card in KBC Brussels Mobile

  1. Meld je aan in KBC Brussels Mobile
  2. Tik op 'My KBC'
  3. Selecteer je geblokkeerde debetkaart onder 'Betaalmiddelen'
  4. Tik op ‘Pincode en internetbankieren deblokkeren’
  5. Enter your card’s expiry date
  6. Use your card again with your PIN

Not using our Mobile app yet? Contact your KBC branch.

Unblock your credit card or prepaid card in KBC Brussels Mobile

  1. Log in to KBC Brussels Mobile
  2. Tap ‘My KBC’
  3. Select your credit card or prepaid card under 'Means of payment'
  4. Tap the three dots at the top right
  5. Tap ‘Settings’
  6. Switch on 'Paying online'

Not using our Mobile app yet? Contact your KBC branch.

Reactivating your card

Unblock your debit card if you've entered the wrong PIN three times

  1. Meld je aan in KBC Brussels Mobile
  2. Tap ‘My KBC’
  3. Select your blocked debit card under 'Means of payment'
  4. Tap 'Unblock PIN and online banking access'
  5. Enter your card’s expiry date, then use your card in a high-street shop or at an ATM with the same PIN
  6. Withdraw cash or pay in a shop to make your card work online again

Not using our Mobile app yet? Contact your KBC Brussels branch.

Unblock your credit card or prepaid card if you’ve entered the wrong PIN three times

  1. Log in to KBC Brussels Mobile
  2. Tap ‘My KBC’
  3. Select your credit card or prepaid card under 'Means of payment'
  4. Tap the three dots at the top right
  5. Tap ‘Settings’
  6. Tap 'Unblock PIN'
  7. Enter your card’s expiry date. Then use your card in a high-street shop or at an ATM with the same PIN
  8. Withdraw cash or pay in a shop to make your card work online again

Not using our Mobile app yet? Contact your KBC Brussels branch.

Do you wish to dispute a transaction, or do you have questions about a specific transaction?

KBC Brussels Debit Card: contact your KBC Brussels Bank branch. We will definitely need the following details:

  • Your name
  • Card number and type of card
  • The name of the merchant, location, time and amount

KBC credit card and KBC Brussels Prepaid Card: you can dispute a transaction by visiting www.macarte.be, where the procedure is set out in detail. You will have to fill in an electronic form.

Changing card limits

Easily change the limits on your debit card or credit card yourself using KBC Brussels Touch or KBC Brussels Mobile. You can temporarily raise your maximum spending limit up to twice a year, as long as your card doesn’t have a KBC Brussels Flex Budget facility. If you change your limit, it takes effect right away.

Activating bank and credit cards for use in the US

You can easily activate your card for payments in the United States yourself, in KBC Brussels Touch and KBC Brussels Mobile. Or you can call KBC Brussels Live.

What to do if you receive a fraud prevention letter from Worldline

If the Fraud Control department at Worldline suspects that fraudsters have accessed your card details, they will write to tell you. Thanks to its collaboration with Visa and Mastercard, Worldline can quickly trace fraud. The letter will tell you what to do.

You can find out more here.

Tip

Add Card Stop's number (070 344 344) to your phone contacts so you can call them immediately if your card is lost or stolen.

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