Getting started with KBC Brussels Touch

Getting started with KBC Brussels Touch

You can use KBC Brussels Touch on your computer or tablet. The app explains things step-by-step from the outset, but here’s a handy guide to help you get off to a flying start.

What do you need?

  • Your debit card
  • Your scanner-equipped card reader

You can now also use the itsme app to log in to Touch for the first time on a desktop computer.

KBC Brussels Touch on your computer

Keep your KBC Brussels Debit Card and your card reader handy
Visit www.kbcbrussels.be and select KBC Brussels Touch
Start banking and handling insurance matters
KBC Brussels Touch on your iPad
KBC Brussels Touch on your Android tablet

KBC Brussels Touch on your computer

  • Select ‘Log in’ at the top right on our website, then 'KBC Brussels Touch'
  • Confirm that you have the required debit card and card reader

The following screen will appear.
 

Using your debit card and card reader

KBC Brussels Touch: Log in
  1. Enter your card number on your computer screen (and save it so you don’t have to enter it again)
  2. Insert your debit card (chip first) into the card reader, then press 'LOGIN' twice in succession on the card reader
  3. Enter the 8-digit start code you see on screen on your card reader and press 'OK' (‘PIN?’ should now appear on your card reader's display)
  4. Enter your debit card PIN on your card reader and press 'OK' to generate your unique 8-digit login code on your card reader’s display
  5. Enter this code in the relevant field on your computer screen and hit 'Log in'

Using the itsme app

  1. Enter the mobile number you use for itsme (and save it so you don’t have to enter it again)
  2. Hit ‘Next’
  3. Check your itsme app for the action sent to it
  4. Confirm the action using your itsme app
     

Never divulge your codes/PIN over the phone.

KBC Brussels Touch on your tablet

Logging in to KBC Brussels Touch on your tablet only requires your card reader the first time you log in (as described under ‘KBC Brussels Touch on your computer’ above). The first time you log in, this screen appears. Enter a 5-digit PIN of your choosing there and confirm it.

Remember this PIN as it now lets you log in and sign securely on your tablet without needing your card reader. Your 5-digit PIN also lets you authorise credit transfers of up to 1,000 euros, once again, without having to use your card reader. Transfers for larger amounts require your debit card and card reader.

Security

Security is a top priority for us, especially when it comes to online banking and insurance. That’s why KBC Brussels Touch has security software that protects you against hackers and viruses on your computer and tablet.

The 5-digit PIN on your tablet is just as secure as your card reader, since logging in is only possible using the personally chosen PIN registered in your name. If you enter an incorrect PIN three times in a row, you’ll have to register again using your card reader and debit card. Another security feature is automatic logout after a few minutes of inactivity. Stay alert at all times and never divulge your personal details or PINs to anyone.

Like to know more? See how to bank safely and securely.

Find out more about KBC Brussels Touch

See all our Touch online banking service can do for you at www.kbcbrussels.be/en/touch. Get help logging in or ask us a question by calling our KBC Brussels Helpdesk on 02 303 31 73.

Get it for iPad
Get it for Android tablet

Has your luggage been lost or delayed?

KBC Brussels will reimburse you for any necessary clothing purchases up to a certain amount.

Frozen accounts

Accounts sometimes need to be frozen, but can be unlocked again. Learn more about frozen accounts.

Pimp your K'Ching app

Want to change your theme, add friends and check balances on your smartphone without logging in to K'Ching?

Using your debit card

Learn how to change the PIN and limits for your debit card or stop your card with our handy guide to using your KBC Brussels Debit Card.