Getting started with KBC Brussels Touch

Getting started with KBC Brussels Touch

You can use KBC Brussels Touch on your computer or tablet. The app explains things step-by-step from the outset, but here’s a handy guide to help you get off to a flying start.

What do you need?

  • Your debit card
  • Your scanner-equipped card reader

You can now also use the itsme app to log in to Touch for the first time on a desktop computer.

KBC Brussels Touch on your computer

Keep your KBC Brussels Debit Card and your card reader handy
Visit www.kbcbrussels.be and select KBC Brussels Touch
Start banking and handling insurance matters
KBC Brussels Touch on your iPad
KBC Brussels Touch on your Android tablet

KBC Brussels Touch on your computer

  • Select ‘Log in’ at the top right on our website, then 'KBC Brussels Touch'
  • Confirm that you have the required debit card and card reader

The following screen will appear.
 

Using your debit card and card reader

KBC Brussels Touch: Log in
  1. Enter your card number on your computer screen (and save it so you don’t have to enter it again)
  2. Insert your debit card (chip first) into the card reader, then press 'LOGIN' twice in succession on the card reader
  3. Enter the 8-digit start code you see on screen on your card reader and press 'OK' (‘PIN?’ should now appear on your card reader's display)
  4. Enter your debit card PIN on your card reader and press 'OK' to generate your unique 8-digit login code on your card reader’s display
  5. Enter this code in the relevant field on your computer screen and hit 'Log in'

Using the itsme app

  1. Enter your card number on your computer screen
  2. Enter the mobile number you use for itsme (and save it so you don’t have to enter it again)
  3. Hit ‘Next’
  4. Check your itsme app for the action sent to it
  5. Confirm the action using your itsme app
     

Never divulge your codes/PIN over the phone.

KBC Brussels Touch on your tablet

Logging in to KBC Brussels Touch on your tablet only requires your card reader the first time you log in (as described under ‘KBC Brussels Touch on your computer’ above). The first time you log in, this screen appears. Enter a 5-digit PIN of your choosing there and confirm it.

Remember this PIN as it now lets you log in and sign securely on your tablet without needing your card reader. Your 5-digit PIN also lets you authorise credit transfers of up to 1,000 euros, once again, without having to use your card reader. Transfers for larger amounts require your debit card and card reader.

Security

Security is a top priority for us, especially when it comes to online banking and insurance. That’s why KBC Brussels Touch has security software that protects you against hackers and viruses on your computer and tablet.

The 5-digit PIN on your tablet is just as secure as your card reader, since logging in is only possible using the personally chosen PIN registered in your name. If you enter an incorrect PIN three times in a row, you’ll have to register again using your card reader and debit card. Another security feature is automatic logout after a few minutes of inactivity. Stay alert at all times and never divulge your personal details or PINs to anyone.

Like to know more? See how to bank safely and securely.

Find out more about KBC Brussels Touch

See all our Touch online banking service can do for you at www.kbcbrussels.be/en/touch. Get help logging in or ask us a question by calling our KBC Brussels Helpdesk on 02 303 31 73.

Get it for iPad
Get it for Android tablet

Zoomit: pay with one click

Manage and pay your bills in a click.

What is a statutory debt clearance period?

Your credit facility is subject to a debt clearance requirement. Before the end of the debt clearance period, you must have fully paid off the outstanding balance on your credit facility at least once so that the outstanding balance comes down to zero.

How do I get my PIN?

How do I get my PIN?

Cardless cash withdrawals?

Forgot your debit card? Use your smartphone to withdraw cash.
We use cookies and similar technologies to make our website work better for you and ensure your online experience with us is more enjoyable and rewarding. We may also adapt our website to your needs and preferences. By continuing to use this website, you consent to our use of cookies. Learn more or reject cookies.