Need expert advice?
Book time and talk with us your way
- Meet us at our branches
- Visit our insurance agencies
- Call or chat with us using KBC Brussels Live
Log in to KBC Brussels Mobile to make an appointment with your details pre-filled.
(See below for how to make an appointment with us using your phone)
Talk with us wherever you are
Come and see us at our branches and insurance agencies
- Monday to Friday from 9 a.m. to 6 p.m.
- Saturdays from 9 a.m. to 12 noon (depending on the branch/agency)
Call or chat with us using KBC Brussels Live
- Monday to Friday from 8 a.m. to 10 p.m.
- Saturdays from 9 a.m. to 5 p.m.
How to make an appointment?
Not a client with us yet? Make an appointment through our appointments page .
- Select the nature of your appointment.
- Enter your postcode and select a branch.
- Choose a date and time.
- Enter the details we need from you, add additional ones if necessary and hit 'Confirm'.
- We'll confirm your appointment by e-mail to the address you provided and we'll also send you a free text message to remind you of your appointment a few hours in advance.
Tap Communication at the bottom. Select 'Appointments'.
- Tap the ‘+’ icon.
- Tap Appointment.
- Select the nature of your visit.
- Choose how you want to speak with us: at your KBC Brussels Bank branch, by phone or by video chat.
- Choose a date. Use the arrows to choose another date or branch.
- Select a time. Swipe to see more possible times.
- Enter the details in the next screen and tap Continue at the bottom to see your appointment details.
- Hit Confirm and you're done!
Go to contact at the top right of your screen. Click or tap Make an appointment under ‘My contacts’.
- Select the nature of your appointment.
- Tick how you want to speak to us: at your branch, by phone or using video chat.
- Choose a date and time. Use the arrows to see more time slots.
- If you wish, choose another branch. Use the arrows to select another branch.
- The time you select will be shown at the bottom left of your screen.
- Hit Next at the bottom right.
- Enter your details in the next screen, click or hit Confirm and you're done!