Making an appointment

Making an appointment

Book time with us quickly and easily

Get an appointment with us in no time online. Choose a date and time that suits and the nature of your appointment. Your appointment appears automatically in the calendar of the expert you want to speak to. We'll also send you a free text message to remind you of your appointment a few hours in advance.

Here's how to book an appointment with us in just a few simple steps through our:

1. KBC Brussels Mobile app

2. KBC Brussels Touch app

3. Website (if you're not a client with us yet)

Did you know that …
you can also call, chat or video chat with us?

You can call our KBC Brussels Live specialists or contact them by chat or video chat. It's just like speaking to someone from your KBC Bank branch, but from the comfort of home. Evenings and Saturdays included.

1. KBC Brussels Mobile

Tap Communication at the bottom. Go to Contact and select Your appointments.

  • Tap the ‘+’ icon.
  • Tap Appointment.
  • Select the nature of your visit.
  • Choose how you want to speak with us: at your KBC Brussels Bank branch, by phone or by video chat.
  • Choose a date that suits. Use the arrows to choose another date. 
  • Select a time. Swipe to see more possible times.
  • Enter the details in the next screen and tap Continue at the bottom to see your appointment details. 
  • Hit Confirm and you're done! 

2. KBC Brussels Touch

Making an appointment in Touch (example)

Go to contact at the top right of your screen. Click or tap Make an appointment under ‘My contacts’.

  • Select the nature of your appointment.
  • Tick how you want to speak to us: at your branch, by phone or using video chat.
  • Choose a date and time that suits. Use the arrows to see more time slots.
  • The time you select will be shown at the bottom left of your screen.
  • Hit Next at the bottom right.
  • Enter your details in the next screen, click or hit Confirm and you're done! 

3. Website

Making an appointment through our website (example)
Not a client with us yet? Make an appointment through our  appointments page .
 
  • Select the nature of your appointment.
  • Enter your postcode and select a branch
  • Choose a date and time that suits
  • Enter the details we need from you, add additional ones if necessary and hit 'Confirm'

We'll confirm your appointment by e-mail to the address you provided and we'll also send you a free text message to remind you of your appointment a few hours in advance.

Was this page useful to you? Yes No