Our thoughts go out to the victims and our sincere thanks to all the relief workers for their invaluable efforts. What's more, our colleagues are here 24/7 to help you with your claim.
How to make a claim
If your home or vehicle has been damaged by the severe weather, make your claim now and we can start helping you straight away.
There are three ways you can make a claim:
- Make it online in Mobile, Touch or with Kate
- Ask your insurance agent for assistance
- Call us any time on + 32 (0) 16 24 24 24
There’s always a KBC Brussels insurance agent on hand to guide you through your claim, even if you’ve taken insurance out with us online.
If you have any questions about following up your claim, your insurance agent will be happy to help you. Should you need psychological support, your agent can also refer you to the right service for psychological counselling.
What information do we need from you?
We're happy to help you much as possible, but we'll need a few details from you:
- The date of your claim
- A short description of the damage
- Photos and any other documents proving the damage
You can easily provide this information using Mobile or Touch, or provide it to your insurance agent or our call centre on +32 (0) 16 24 24 24.
For which damage can I claim compensation?
KBC Home Insurance covers all damage in and to your home. If you have insured your contents, you will also receive compensation for those, and if your vehicle is insured and parked in the proper garage or under your carport, that damage will be covered too.
What about your vehicle?
If you have taken out semi-comprehensive or fully comprehensive insurance at KBC Brussels, you will receive compensation for any damage caused to your vehicle.
Your vehicle is only covered by the KBC Home Insurance if it was parked in the garage or under your carport.
Good to know: KBC Home Insurance taken out recently also includes your vehicle as standard.
When will I receive my compensation?
As soon as the damage has been estimated we can proceed to payment. You will typically receive an initial payment within three weeks
As soon as the damage has been assessed, you will receive compensation right away. If the final assessment is taking a long time, we will make sure you get the advance payment you need as quickly as possible.
What if my home has (partially) collapsed?
In the event of complex damage or if estimating the damage takes a long time, KBC Brussels will immediately provide you with a generous advance payment commensurate with the damage in question.
This compensation can amount to several thousand euros, or even more if necessary. This will ensure you can quickly find somewhere safe to stay or pay for expensive clean-up costs.
You can also ask your KBC Brussels Insurance agent to submit a request for psychological support.
If you can't find an answer to your question above, feel free to give us a call on +32 (0) 16 24 24 24. Our colleagues are there to help you 24/7.