Suggestions or complaints? We'll work until it works!
You expect top-notch service from us, and you've every right to do so! We like to hear that you are satisfied, but we'd also like to know if you're not. That's why we're asking you to share your suggestions and complaints with us, so that we can continue to improve the service we provide.
Where can you go with your suggestion or complaint?
To a member of staff at your bank branch or insurance agent
To KBC Complaints Management
Contact KBC Complaints Management. KBC Brussels has endorsed the codes of conduct for complaints management in banks and insurance companies. They are an experienced team ready to mediate and assist you in finding a solution. If we are unable to respond immediately, we will send you an acknowledgement of receipt so that you know that we are dealing with your problem or suggestion. We will also give you an idea when you can expect a response from us.
We urge you to provide only the information that is relevant to the handling of your complaint. If in your message you mention special categories of personal data in the sense of Article 9 of the GDPR, then you give your explicit consent to KBC, and more specifically the Complaints Management department, to process these data within the scope of handling your complaint. Learn more here about how your personal data is processed.
To an impartial external Ombudsman
If so, you can turn to the Insurance Ombudsman or the Ombudsman in financial disputes
an impartial external Ombudsman. The Insurance Ombudsman and the Ombudsman in financial conflicts are the relevant competent authorities. This is free of charge and completely confidential.