Deals-related queries

Deals-related queries

Getting started with Deals

Terms and conditions

We use your personal data so we can show you personalised offers. That means you must be over 18 years of age to activate KBC Brussels Deals.

You also need a KBC Brussels Current Account to receive your cashbacks.

How does KBC Deals work?

  1. Open KBC Brussels Mobile
    Tap ‘More’ in the start screen and then ‘Deals’.

  2. Activate your deals
    Check out all the current deals and activate as many of your favourite ones as you like. There’s no limit. Far from it: new deals are added regularly!

  3. Shop and automatically redeem your deal
    Pay online or in the high street through KBC Brussels (debit card, credit card, KBC Brussels Mobile, Payconiq, etc.). No need for any discount codes or vouchers. 
    This only applies if you pay with a personal account.

  4. Get your cashbacks
    On the first business day of the month, your cashbacks will be credited automatically to the account you paid with or the account your credit card is linked to. See how much you’ve saved via the ‘Cashbacks’ tab. It’s as simple as that!

 

Return period

Some retailers have a return period. During this period, you can return all or part of your purchase. Therefore, some cashbacks will only be received after this return period has ended. Under 'pending cashbacks', you can see when this period ends.

What can I use to pay?

You can redeem deals if you use a KBC Brussels means of payment, online or in-store. This can be a debit card/joint debit card, a credit card, KBC Brussels Mobile, Payconiq, etc. Whatever’s most convenient for you! Payment must be made from a personal account, though.

 

Cashbacks

Cash what?

As the name suggests, cashback means getting money back. It’s not an immediate discount, but an amount you get back after purchasing a product or service.

Your cashback from KBC Brussels Deals can be either a fixed amount or a percentage of the total purchase amount. In some cases, a minimum purchase amount applies.

When do I receive my cashbacks?

On the first business day of the month. They’re credited to the (joint) account you paid with or the (joint) account your credit card is linked to.

My cashbacks aren’t appearing in KBC Brussels Mobile

If a cashback doesn’t appear in the list of amounts you still have to receive, quickly run through this checklist:

  • Did you make the purchase at a participating shop or online store?
  • Did you buy something today? If so, your cashback will appear in the list tomorrow.
  • Are you sure you activated the deal?
  • Did you make your purchase before the deal expired?
  • Did you use a KBC Brussels means of payment to pay?
  • Has the purchase price been debited from your account yet?
  • Did you pay with a credit card? If so, it can take a bit longer to go through.

If your problem still hasn’t been cleared up, call the helpdesk on 02 303 31 73 or send an e-mail to online.support@kbcbrussels.be.

My cashbacks haven’t been paid

Did you buy something at the end of the month? We might not have been able to register your cashbacks right away. In that case, they will appear under ‘Still to be received’ and will be paid the following month.

Donate my cashbacks to my favourite club or organisation via Trooper

Like to use the cash to support a favourite club or organisation? You can link your deals to Trooper, where you then choose who'll receive your cashbacks each month.

If you want, you can share your name and e-mail address. Trooper will then notify your favourite club or organisation that you’re supporting them and will also send you an e-mail as soon as they receive your donation. Rather remain anonymous? That’s fine too. See Trooper’s privacy statement (in Dutch). 

You can change the club or organisation you want to support at any time, or cancel your donations. Any changes apply to all your cashbacks over the past month and to all cashbacks you earn in the future.

Deals

Deals that have disappeared from the list

Can’t see a particular deal in the list any more?
 

  • Deals are time-limited. As soon as the deal expires, it disappears from the list and you can’t use it any more.
  • Some deals can only be used a certain number of times. Once you’ve redeemed an activated deal the maximum number of times, it disappears automatically from the list.

Combining deals with other offers and promotions

KBC Deals are separate from any other offers or promotions run by the retailers themselves. So you’re free to combine all the benefits. Ka-ching!

What does KBC Brussels do with my personal data?

KBC Brussels only uses your details to show you deals that are custom-made for you. We don’t share your data with the participating retailers.

Why do I get different deals than other people?

Some retailers prefer to offer deals only to new customers, others only to existing ones.

What's more, we make what is offered as relevant as possible for you. For instance, we only show deals offered by local retailers, based on your address and the locations where you buy things.

Your deals may also be shown in a different order to someone else’s. That’s because we rank them according to your personal details, among other information.

Help! My question isn’t listed here

If you have a specific question about Deals or want to know more about how cashbacks are paid, call the helpdesk on 02 303 31 73 or send an e-mail to online.support@kbcbrussels.be.

How does it work?

Open KBC Brussels Mobile and tap ‘More’ and then ‘Deals’ in the start screen
Tap ‘Get started with Deals’ and activate your favourite ones
Shop online or in the high street and pay through KBC Brussels
Get your cashbacks the following month. Ka-ching!

Open KBC Brussels Mobile and tap ‘More’ and then ‘Deals’ in the start screen
Tap ‘Get started with Deals’ and activate your favourite ones
Shop online or in the high street and pay through KBC Brussels
Get your cashbacks the following month. Ka-ching!

Download KBC Brussels Mobile

Download KBC Brussels Mobile

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