KBC Business Dashboard FAQs

Find answers to your questions

KBC Business Dashboard FAQs

Find answers to your questions

Below you will find answers to the most frequently asked questions about the KBC Brussels Business Dashboard.

Quick links

General

What is the KBC Brussels Business Dashboard?

The KBC Brussels Business Dashboard is an online banking portal for use on a desktop. It ensures you can do your business banking with ease, allowing you to navigate seamlessly to your other banking applications, such as:

Like the idea of easy banking for your business? Request the KBC Brussels Business Dashboard today and receive immediate access to KBC Brussels Online for Business. If you would also like access to the other banking apps, be sure to mention this when submitting your request.

Where can I find KBC Brussels Online for Business?

You will find KBC Brussels Online for Business on the start screen of the Business Dashboard. All the main functions have been placed there for you, with a full list displayed at the top of the screen. They are grouped under the headings 'Payments', 'Cash', 'Finance', 'Insurance' and 'Administration'.

Logging in

How do I log in for the first time using KBC Brussels Sign for Business?

When logging in for the first time with KBC Brussels Sign for Business, you must first activate the app.

Activate the app

  1. Download the app
  2. Open KBC Brussels Sign for Business on your smartphone
  3. Choose your language
  4. Tap ‘Register now
  5. Tap ‘I have a user ID and QR code’
  6. Enter your user ID (this is the 13-digit code that you received when requesting the app)
  7. Scan the QR code (you will find this in the letter or e-mail you received recently)
  8. Choose a code

Log in

  1. Go to the login page on your PC or tablet
  2. Select ‘Smartphone + KBC Brussels Sign for Business app’
  3. Open KBC Brussels Sign for Business on your smartphone. Go to the menu.
  4. Select ‘My profile’ and confirm with your code. You will now see your Login ID.
  5. Enter your Login ID in the login page on your PC or tablet and confirm
  6. Open KBC Brussels Sign for Business again and tap ‘login’. Scan the QR code on your computer screen.
  7. Enter your code on your smartphone
  8. Congratulations! You have now logged in to the KBC Brussels Business Dashboard.
How do I log in?

If you are logging in to the Business Dashboard for the first time, take a quick look at the questions above. If you are a regular user, read on.

  1. Navigate to the KBC Brussels home page for businesses
  2. Tap or click the blue ‘Login' button at the top right of the screen
  3. Choose ‘KBC Brussels Business Dashboard’
  4. Choose your language
  5. Select a user
  6. To log in with your smartphone, open KBC Brussels Sign for Business, tap ‘Login’ and scan the QR code on your computer screen. Then enter your code in the KBC Brussels Sign for Business screen and tap ‘OK’. You are now logged in.
What do I need in order to log in?
  • If you want to log in securely without a bank card, you will need a smartphone and the KBC Brussels Sign for Business app.
  • If you would like to log in with a card, you will need the Isabel card and a Card Reader. You will receive these automatically once you have requested the KBC Brussels Business Dashboard.
  • If you use a Mac computer, you can only log in with KBC Brussels Sign for Business and your smartphone.
How do I install the Business Dashboard on a new computer?

If you're already familiar with the Business Dashboard but want to use it on a different computer, read on.

If you use KBC Brussels Sign for Business

  1. Go to the login page.
  2. Click ‘KBC Brussels Business Dashboard’.
  3. Choose your language.
  4. Select the option Smartphone + KBC Brussels Sign for Business app.
  5. Open the KBC Brussels Sign for Business app on your smartphone. Go to the menu.
  6. Select ‘My profile’ and confirm using your code. You will now see your Login ID.
  7. Enter your Login ID in the login page on your PC or tablet and confirm.

Common login problems

Which operating system do I need to use the Business Dashboard?

You can only log in with these operating systems:

  • Windows 8 Service Pack 1
  • Windows 8.1
  • Windows 10

The Business Dashboard only works with the latest version of these browsers:

  • Edge Chromium
  • Safari
  • Firefox
  • Google Chrome

Find out more about the system requirements

Logging in doesn’t work with my current browser.
The Business Dashboard only works with the latest version of these browsers:
  • Edge Chromium
  • Safari
  • Firefox
  • Google Chrome

Find out more about the system requirements

Page isn’t displaying correctly or you don’t have a login button

  • Enable Compatibility View

‘Page cannot be displayed’ error when logging in

Continually spinning blue circle when logging in

  • Enable Compatibility View
    Check whether you have Windows 8.1 or Windows 10, then follow this guide.

  • Run the program as administrator
    Right-click the Business Dashboard icon
    in your Start menu or on your desktop. Select Run as administrator in the menu that opens (you may first need to click More, depending on the version of Windows you’re using).

Continually spinning circle after selecting ‘Online banking’ in Safari on Mac

  • Open the Safari menu and select Preferences.
  • Go to Cookies and website data and select Always allow.
  • Close Safari and restart it in a new session.
Error messages

Getting one of these error messages?

Unexpected error occurred while validating your certificate

  • Check your version of the software. If it’s outdated, install the latest version.

  • Clear the Secure Sockets Layer (SSL) state in your Internet options

    Tap or click the Windows Start icon, enter INETCPL.CPL in the search bar and press Enter. Then select the ‘Content’ tab, ‘Certificates’ and ‘Clear SSL State’.

  • Check that your LAN settings are unchecked
    Go to Tools then Internet options. Go to the Connections tab then LAN settings at the bottom. Automatically detect settings should be unchecked.

  • Install the certificate using the control panel
    Open the Isabel control panel. Double-click Install your Certificate and enter your card’s PIN when prompted. If the installation is successful, you’ll get a confirmation window.

  • Check whether your KBC Brussels e-Business Card is activated

Password window disappears instantly

  • Check your version of the software. If it’s outdated, install the latest version.

  • Update your trusted sites
    Go to the Security tab and click the green Trusted sites tick, then the Sites button. Enter these websites, including the asterisks (*):

KBC Brussels customers

*.kbc.be/*
businessdashboard.kbc.be/*
*.isabel.eu/*
*.isabel.be/*

CBC customers

*.cbc.be/*
*.isabel.eu/*
*.isabel.be/*

KBC customers

*.kbcbrussels.be/*
*.isabel.eu/*
*.isabel.be/*

  • Hit Add to update your trusted sites.
  • Install the certificate using the control panel
    Open the Isabel control panel. Double-click Install your certificate and enter your card’s PIN when prompted. If the installation is successful, you’ll get a confirmation window.

"Website wants to open web content"

  • Check your version of the software. If it’s outdated, install the latest version.

"Browser type not allowed"

  • The Business Dashboard can no longer be accessed using Internet Explorer. Learn more

  • Trying to log in with your card on a Mac computer? You can only log in on a Mac using our KBC Brussels Sign for Business on your phone. 

"Wrong PIN"

  • Change your PIN in the control panel, then log in again with your new PIN.

"Loading security software failed" or "No security software installed"

  • Using Internet Explorer 11? The Business Dashboard can no longer be accessed using Internet Explorer. Learn more

"kbc.be/kbcbrussels.be/cbc.be not responding", a red exclamation mark or being prompted to fill in a field

KBC Brussels Sign for Business

How do I download KBC Brussels Sign for Business?

You can download KBC Brussels Sign for Business for free from the Apple App Store or Google Play.

Download KBC Brussels Sign for Business for iOS

Download KBC Brussels Sign for Business for Android
 

How do I sign with KBC Brussels Sign for Business?
  1. Tick the box next to the transaction you would like to sign in Business Dashboard and tap 'Sign'.
  2. Open KBC Brussels Sign for Business on your smartphone.
  3. Tap ‘Sign’.
  4. You will now see a summary of the transaction. Check to make sure all the information is correct and tap ‘Sign’ again.
  5. Enter your code and confirm it.
  6. Your transaction has now been signed.
KBC Brussels Sign for Business isn’t working. What should I do?
How do I switch from the KBC Brussels e-Business Card to KBC Brussels Sign for Business?

Contact either the administrator of your KBC Brussels Business Dashboard or your KBC Brussels branch. They are the only ones who can change the security procedure for you.

Isabel SmartCard

How do I activate the Isabel SmartCard?

If you only use the Isabel Smartcard to log in to the Business Dashboard, you don’t need to activate any of Isabel’s fee-based modules. Get started with this step-by-step easy guide.

What is the difference between the Isabel SmartCard and KBC Brussels Sign for Business?
I’ve entered a wrong PIN five times.

Request a replacement card on the Isabel website (you will be charged for this service).

My Isabel SmartCard has been lost or stolen. What should I do?

Block your card by calling Card Stop on +32 78 170 170. Request a replacement card on the Isabel website (you will be charged for this service).

I didn’t activate my Isabel SmartCard on time.

In that case, you need to request a new card on the Isabel website, as you won’t be able to activate your old Isabel card anymore (you will be charged for this service).

Other questions

How do I register as a new user?

If your company uses the KBC Brussels Business Dashboard and you would also like to access it, ask the administrator of the Business Dashboard to register you as a new user. Only the administrator can add more users.

Where can I download the security software?

Download the security software here.

  • Make sure you are using your computer as an administrator. The software installs itself automatically.
  • The software does not work on Mac computers. Mac users can log in securely and sign with KBC Brussels Sign for Business.
How do I retrieve proof of payments that I have made?

A certificate of debit can only be requested for transactions no older than 30 calendar days for SEPA credit transfers or 40 calendar days for international transfers.

Download proof of payments you have made for free (in Dutch, French or English).

  1. Go to the 'Accounts' menu
  2. Tap or click 'Track Payments' under 'Accounts'
  3. Select either 'International payments' or 'SEPA payments'
  4. Search for the transfer in question
  5. Select your payment by tapping or clicking 'Details'. (You will now see your transfer.)
  6. Tap or click the blue PDF icon and select a language. (A new window will open with the proof of your payment.)

Couldn’t find what you’re looking for?

If you don’t see your question listed here, contact our helpdesk or your relationship manager. They’ll be happy to help.

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