Frequently asked questions on KBC Brussels Sign in KBC Brussels Online for Business

Got a question? We'll provide the answer.

Frequently asked questions on KBC Brussels Sign in KBC Brussels Online for Business

Got a question? We'll provide the answer.

1. What if I forget my secret code?

  • Use you bank card and car reader (version 2.0) to set a new one under 'Settings' in the app's left-hand menu. 
  • If you don't have a bank card and card reader, delete the app, ask at your branch for a new user ID and QR activation code, then reinstall the app and activate it again.

2. How do I change my secret code?

You can change it under 'Settings' in the app's left-hand menu.

3. I´ve entered the wrong code three times and now the app´s locked. What should I do now?

Don't worry. Be sure not to delete KBC Brussels Sign from your phone. You can solve the problem in a number of ways:

  • Use you bank card and car reader (version 2.0) to set a new secret code under 'Settings' in the app's left-hand menu.
  • Go to a non-cash ATM at one of our branches to reset your secret code. 
  • If you don't have a bank card and card reader, delete the app, ask at your branch for a new user ID and QR activation code, then reinstall the app and activate it again.

4. The smartphone I use KBC Brussels Sign on has been stolen or lost. What should I do now?

Call 0800 65 65 0 at any time to block your KBC Brussels Sign account. As soon as you have a new smartphone, you can easily reinstall KBC Brussels Sign.

Use you bank card and car reader (version 2.0) to install the app again.

If you use our KBC Brussels Sign app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Brussels Sign and guide you in activating KBC Brussels Sign (using your 5-digit KBC Brussels Sign PIN).

5. I don´t see anywhere to log out. How do I close the app?

You do this the same way as you do for other apps on your phone (this differs, depending on whether you have an iPhone or an Android phone).
The app deactivates after 20 minutes of not using it. If you want to use it again, you need to re-enter your secret code.

6. Can I uninstall KBC Brussels Sign from my smartphone after installing it?

No, you don't need to uninstall it.

7. I´ve mistakenly deleted KBC Brussels Sign from my phone. What should I do now?

Don't worry. Just install the app again in one of the following ways:

  • Use you bank card and car reader (version 2.0) to install the app again.
  • If you use our KBC Brussels Mobile app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Brussels Mobile and guide you in activating KBC Brussels Sign  (using your 5-digit KBC Brussels Mobile PIN). 
  • Alternatively, go to a non-cash ATM at one of our branches. 
  • If you don't have a bank card and card reader, ask at your branch for a new user ID and QR activation code, then reinstall and activate the app.

8. Can I use my user ID and QR activation code multiple times?

No. Both the user ID and QR activation code can only be used once for security reasons.
If you've deleted the app by accident, it's easy to request a new user ID and QR activation code at your branch or using a non-cash ATM at any of our branches (if you have a KBC Brussels Bank Card) to reactivate the app.

9. Does my smartphone have to meet minimum requirements before I can use KBC Brussels Sign?.

Yes. See the KBC Brussels Sign section of our system requirements page for more details.

10. I can´t manage to scan the QR activation code on the login screen. Is there a problem with my phone?

With certain models of smartphones, it's best if you scan the QR code from a little further away.
Vary the distance between your smartphone camera and the QR activation code to get the camera to focus on the QR code.

11. Can I activate my KBC Brussels Sign user profile using a different smartphone from the one I used before?

Yes, you can. Just install the app on the other smartphone. Remember that a user can only ever be active on one smartphone. Once your KBC Brussels Sign user profile is active on the new smartphone, you'll no longer be able to log in on the old smartphone.

The app can be installed in one of the following ways:

  • Use you bank card and car reader (version 2.0) to install the app again. 
  • If you use our KBC Brussels Mobile app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Brussels Mobile and guide you in activating KBC Brussels Sign (using your 5-digit KBC Brussels Mobile PIN). 
  • Alternatively, go to a non-cash ATM at one of our branches and follow the steps to reactivate the app. 
  • If you don't have a bank card and card reader, ask at your branch for a new user ID and QR activation code to activate the app on the other smartphone.

12. Does KBC Brussels Sign let me access KBC Brussels Online for Business in the latest Edge web browser for Windows?

If you've got a computer with Edge, you'll notice that KBC Brussels Online for Business doesn't work when you log in using the card reader and your KBC Brussels e-Business Card. It does work when you log in using KBC Brussels Sign.

13. Can I combine KBC Brussels Sign with Local?

No. You can't use KBC Brussels Sign to log in to KBC Brussels Online for Business Local (the local package).

14. Can I carry out e-government transactions when using KBC Brussels Sign?

No. If you log in to KBC Brussels Online for Business using KBC Brussels Sign, you cannot carry out any e-government transactions. You'll need to log in with your card reader andKBC Brussels e-Business Card or electronic identity card to do this.

Didn't find the answer to your question?

Just contact a KBC Brussels member of staff.

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