KBC Brussels Business FAQs

Got a question? We'll provide the answer.

KBC Brussels Business FAQs

Got a question? We'll provide the answer.

Corporate client?

The installation and use of this app are free. When you use KBC Brussels Business on your mobile phone operator's paid network, additional operator fees may apply.

See how to get started with KBC Brussels Business to find out our requirements for using the app.

System requirements

Important! Mobile banking on rooted or jailbroken devices is not possible.

No you can't. You can only register as a user on one device.

Your company's KBC Brussels Business Dashboard administrator has to request codes for you so that you can activate the app on your smartphone.

Yes, you can. See how to get started with KBC Brussels Business for the activation process that each user then needs to follow. Every user can log in with the PIN and then log off (on the same device). You can also save several user profiles on the same device to allow all users to log in and use the app easily.

The KBC Brussels Business Dashboard administrator can deny users access to the app. When that happens, the user in question will no longer be able to log in on the app. To do this, go to ‘Settings’ and ‘Manage users’. Select the user and then ‘Terminate KBC Brussels Business’.

If you had already installed the KBC Brussels Business app on a device and you are now using a new one, you'll have to activate the app again on your new device. For a reminder of how to do this, see how to get started with KBC Brussels Business.

If your device has been stolen or lost, call the emergency number 016 43 20 00 as quickly as possible to block your KBC Brussels Business contract. If you want to use KBC Brussels Business again afterwards, you will have to follow the activation and registration procedure again as described on our ‘Getting started with KBC Brussels Business’ page.

Your company's KBC Brussels Business Dashboard administrator will see to it that you are registered for KBC Brussels Business.

  • After receiving your user ID in their 'Reports' facility, they forward it to you.
  • You will receive your QR activation code:
    • In the ‘Reports’ facility in your KBC Brussels Business Dashboard
    • By e-mail sent to your personal or your professional e-mail address if we know it (you can change these details in ‘Your Profile’)
    • By post at your personal address (takes a maximum of 10 days)

If you're the Business Dashboard administrator:
You can only have the QR codes sent to your personal or your business e-mail address (if we know it), or sent to you by post.

The login PIN for KBC Brussels Business must consist of five digits. Letters are not permitted.

Contact your Business Dashboard administrator, who can request activation codes for you to set a new PIN. Requests can be made by going to ‘Settings’, ‘Manage users’ and then selecting the relevant user and ‘User forgot PIN’.
After receiving the User ID in their ‘Reports’ facility, the administrator will forward it to you.

You will receive your QR activation code:

  • In the ‘Reports’ facility in your KBC Brussels Business Dashboard
  • By e-mail sent to your personal or your professional e-mail address if we know it (you can change these details in ‘Your Profile’)
  • By post at your personal address (takes a maximum of 10 days)

If you're the Business Dashboard administrator:
You can only have the QR codes sent to your personal or your business e-mail address (if we know it), or sent to you by post.

Use your current PIN to log on to the KBC Brussels Business app and go to 'More' in the menu bar. Then tap 'Profile' and 'Change PIN'.

Yes, all accounts are the same in KBC Brussels Business Dashboard and the KBC Brussels Business app.

You can enter a beneficiary's details manually when entering your transfer instructions in KBC Brussels Business. Note: these details will not be saved with your other beneficiary details.

Yes, you can. Open the app and go to your transactions to be carried out at a future date, tap the transaction to get its details and then cancel the transfer in the details screen.

Just contact a KBC member of staff.

Didn't find the answer to your question?

You might find it in our KBC Brussels Business fact sheet. If you can't find the answer there either, don't hesitate to get in touch with us for more assistance.

Learn more about KBC Brussels Business

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