The KBC Brussels Business Dashboard is an online portal where you can efficiently manage all of your company’s banking and insurance matters, including your group insurance policy. Watch the video to see how it works.

If you’re interested in using the KBC Brussels Business Dashboard, contact your KBC Brussels intermediary. They’ll be more than happy to help you.

Contact your KBC Brussels intermediary and they will arrange access to the KBC Brussels Business Dashboard.

You have to be a registered user to gain access to the group insurance and/or group hospitalisation insurance features.
Contact your Business Dashboard administrator and ask them to add you as a user and to activate the group insurance features for you.

You also need authorisation from your company’s legal representative to access policies that you may view and manage in your capacity as a user. Your KBC intermediary will be happy to help you to arrange the necessary power of attorney. These authorisations are needed because, as a user, you have access to confidential information such as salary details.

Tip: assign the powers of attorney for your group insurance and group hospitalisation insurance policies to the same person or persons This makes it easier to manage your employees’ details.

The KBC Brussels Business Dashboard combines a number of applications which you can use to efficiently manage your banking and insurance matters, including your group insurance and group hospitalisation insurance policies. Below is a list of the various features for viewing and managing your banking and insurance matters.

1. Adding or updating employee details

You can easily manage information pertaining to your employees in the ‘Manage employees’ menu. For example, you can:

• Add new employees or update information on employees leaving the company
• Record adjustments to an employee’s employment percentage
• Enter or update information regarding an employee’s work disability

From the ‘Annual management of salaries and bonuses’ menu, you can:

• Submit your employees’ new salaries each year (for your Team/Keyman Benefit Plan with payroll management)
• Upload and view bonus files (for your Team Benefit Bonus)

2. Viewing and downloading detailed documents

Under ‘Documents and files’, you will find:

• Premium payment notices: the amount due for your group insurance policy for each invoicing period
• Detailed premium statements, conveniently stored in a separate CSV file for each set of regulations, each employee and each type of cover (both for the current invoicing periods and adjustments to previous invoicing periods)
• Quarterly and annual statements from the National Social Security Office (RSZ/NSSO)

3. Viewing your KBC Group Hospitalisation Insurance

Under ‘Documents and files’, you will find:

• Members’ premium statements
• An overview of all members, including members pending medical acceptance

4. Practical overviews

Under ‘Overview of group insurance policies’, you will find:

• The Team Benefit Plan/Bonus and Keyman Benefit Plan group insurance policies for which you have a power of attorney (for all companies in your Business Dashboard)
  
• The members of each policy
• Details of each employee, such as pension reserves and types of cover taken out
   

We will provide you with an annual statement to make sure you know where you stand and not end up with any unpleasant surprises in the financial sense. You will see in this statement if there’s a shortfall.

You'll find that information in your Business Dashboard.

Log in to the Business Dashboard and go to ‘Insurance’ > ‘Group insurance’ > ‘Documents and files’ > ‘Funding level’.
Go to ‘Group insurance’ > ‘Recent documents’ to see the list of documents for which you have power of attorney.
If you’d like to be notified when a new document is ready for you, enter your e-mail address under ‘Manage notifications’.

What are the retention periods for your documents in the KBC Business Dashboard?

Enter your e-mail address under ‘Insurance’ > ‘Documents and files’ > ‘Manage notifications’ to receive automatic updates by e-mail. You can register up to three different e-mail addresses.

More than three users or companies?

If you need to keep more than three users or companies up to date, enter your company’s general e-mail address. The notification e-mail we send you will specify for whom the new document or file is intended, based on which you can forward the information to the relevant people or company yourself. Our notification e-mail doesn’t contain any confidential information.

You can only see the group insurance documents and/or files for which you have been granted a power of attorney. Your company’s legal representative can give you access to one or more policies by means of a power of attorney. Your KBC Brussels intermediary will be happy to help you with this matter.

Tip: assign the powers of attorney for your group insurance and group hospitalisation insurance policies to the same person or persons. This makes it easier to manage your employees’ details.

To receive e-mail notifications when a new premium payment notice is available, enter your e-mail address under ‘Manage notifications’.

1. Log in to the KBC Brussels Business Dashboard

2. Go to ‘Insurance’ > ‘Overview of group insurance policies’

If you’re looking for details on a specific member of your Team/Keyman Benefit Plan or Team Benefit Bonus, just look up their name in the list, click on their name, and information about the pension reserves and types of cover taken out will be shown.

For more details on the premiums payable by each employee, go to ‘Insurance’ > ‘Documents and files’ > ‘Premium payment notice’.

Both recent and older documents can be found under ‘Premium payment notice’.

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Documents and files’ > ‘Hospitalisation insurance’ > ‘Recent documents’
This section contains the most recent premium payment notice, including premium details, as well as a ‘members overview’ and ‘members pending medical acceptance’.

Both recent and older documents can be found under ‘Premium payment notice’.

If the premium for your group insurance is determined based on the salary, you will need to submit the new salaries of the salary reference month every year.

Go to ‘Insurance’ > ‘Annual management of salaries and bonuses’ > click on your group insurance policy number and > ‘Register salaries’.

In this section, you can enter the new salaries from the salary reference month up to the end of the first week of the month before the annual adjustment date.

For part-time employees, enter the full-time salary they would be entitled to if they worked full-time, since the group insurance premium is calculated based on the full-time salary multiplied by the employment percentage.

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’ > ‘+ New employee’
3. Fill in the relevant fields
4. Select the policy/policies you want your employee to join
5. Check whether all information has been entered correctly and click ‘Save’

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click their name
4. Click the ‘Termination of employment’ tile
5. Enter the requested data and click ‘Save’
    

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click their name
4. Click the ‘Death’ tile and enter the requested data 
5. Click ‘Save’

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click their name
4. Click the ‘Change personal data’ tile and enter the address details
5. Click ‘Save’

This option is currently not available in the KBC Brussels Business Dashboard. Please feel free to e-mail such updates to your KBC Brussels intermediary or the team managing your group insurance policy. We’ll let you know as soon as this option is available in the Business Dashboard.

If the premium for your group insurance is determined based on the salary, you will need to submit the new salaries of the salary reference month every year.
Go to ‘Insurance’ > ‘Annual management of salaries and bonuses’ > ‘Register salaries’ and click on the group insurance policy number for which you want to register salaries.
In this section, you can enter the new salaries from the salary reference month up to the end of the first week of the month before the annual adjustment date.

For part-time employees, go to ‘Annual management of salaries and bonuses’ > ‘Register salaries online’ and enter the full-time salary they would be entitled to if they worked full-time. The group insurance premium is calculated based on the full-time salary multiplied by the employment percentage.

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click their name
4. Click the ‘Change employment rate’ tile and specify the reason
5. Click ‘Save’
If the employee is returning to work for a certain percentage of their normal working hours after a long-term illness or absence due to work disability, click the ‘Update work disability’ tile

Behind the ‘History/future’ link, you can view all the previous employment rates or the planned employment rate for the next three months.

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click their name
4. Click the ‘Report work disability’ or ‘Update or end of work disability’ tile and enter the relevant details
   
5. Click ‘Save’

Note that if your group insurance policy includes supplementary cover for work disability or a premium waiver, your employee will need to complete the ‘Work disability declaration’ form and send it to KBC Brussels.

View the form. Your employee has to complete the form and send it to KBC Brussels.
You will also find it in the %%product.business.dashboard%%, on the same screen where you update your employee’s work disability status.

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’ > ‘+ New employee’
3. Fill in the relevant fields
4. Select the policy/policies you want an employee to join
5. Check whether all information has been entered correctly and click ‘Save’
   

For these types of policy, you can use ‘Manage employees’ to register the following actions:

• For employees:
  • End of employment
  • Retirement
  • Death
  • Change of address or marital status

• For family members of an employee:
  • Membership
  • Cancellation

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Documents and files’ > ‘Hospitalisation insurance’ > ‘Personnel changes’
3. Click ‘Download personnel changes template’ to download the file
4. After completing the template with the relevant personnel changes, upload the file to the KBC Business Dashboard

1. Log in to the KBC Brussels Business Dashboard
2. Go to ‘Insurance’ > ‘Documents and files’ > ‘Hospitalisation insurance’ > ‘Other’
3. Click ‘Upload other document or file’ to share these documents or files with KBC Brussels:
   a. Membership form
   b. Change of information form
   c. Certificate of previous insurer
   d. Other document

KBC Insurance will keep your employees informed about their group insurance via mypension.be and through additional information it provides itself:

• Employees can visit www.mypension.be and find lots of information about their supplementary pension, including the general and special conditions and annual pension statements. Your employees can see what kind of information is available at mypension.be by going to this page or visiting the mypension.be website itself. 

• The current situation regarding the pension accrued under a group insurance scheme can be seen for each member in KBC Mobile. KBC Insurance also provides personal overviews with additional details on your employees' individual contracts (e.g., guaranteed income and premium waiver cover).

Your employees can find more information in our FAQs for employees.

The Transparency Act of 26 December 2022 is a law that amends various provisions to enhance transparency under the second pension pillar. Its main aim is to make the provision of information to supplementary pension members more transparent.

This includes a number of general principles that the provision of information must comply with:

• Information should be regularly updated and easy to read
• Be written in clear, concise and understandable language that avoids jargon and technical terms
• Be drafted in a way that is not misleading and in the legally required language
• Be stored on a permanent data carrier and, depending on the case, be communicated or made available free of charge on paper, via the mypension.be website or by any other electronic means of communication
• Central role for Sigedis (DB2P, mypension.be)

The application of the Transparency Act at KBC Insurance is followed up on this page.
 

You can access DB2P from the social security website.

If you are new to the website, you will need to register first. If you have any questions, you can contact Eranova (the social security’s contact centre) on + 32 2 511 51 51 on weekdays between 7 a.m. and 8 p.m.

A number of procedures were simplified under transparency legislation. The obligation to provide information on individual pension schemes to the FSMA each year has been abolished since 1 January 2023. The ‘WAP4’ reporting form is, therefore, no longer available.

We will provide you with an annual statement to make sure you know where you stand and not end up with any unpleasant surprises in the financial sense. You will see in this statement if there’s a shortfall.

You'll find that information in your Business Dashboard.

Log in to the Business Dashboard and go to ‘Insurance’ > ‘Group insurance’ > ‘Documents and files’ > ‘Funding level’.
Go to ‘Group insurance’ > ‘Recent documents’ to see the list of documents for which you have power of attorney.
If you’d like to be notified when a new document is ready for you, enter your e-mail address under ‘Manage notifications’.

SPA stands for ‘Supplementary Pensions Act’. It has been in force since 2004 and creates a regulatory framework for employees' supplementary pensions. One of its main objectives is to democratise access to supplementary pensions. Article 24 of this Act provides for a guaranteed minimum return on employer and/or employee contributions paid into a defined-contribution group insurance scheme (the so-called 'SPA guarantee’). As employer and organiser of the group insurance scheme, you are responsible for this minimum return.

The guaranteed minimum return is equal to the average return on Belgian 10-year linear bonds (OLOs) over the past 24 months

• The guaranteed minimum return is recalculated and communicated each year by the Financial Services and Markets Authority (FSMA) and – if applicable – is adjusted on 1 January of the following year. 
  
• Regardless of the outcome of the calculation, a guaranteed minimum return of 1.75% and a maximum of 3.75% apply. 
  

SPA guarantee to be increased from 1 January 2025

The guaranteed minimum rate under the SPA has remained unchanged at 1.75% since 1 January 2016. Owing to the higher level of market interest rates, the guaranteed rate will be increased from 1.75% to 2.50% on 1 January 2025.

The higher guaranteed minimum return applies to contributions that become payable on or after 1 January 2025. In this regard, we apply the ‘horizontal method’ which is customary for guaranteed-interest life insurance (class 21) pension schemes. Contributions that had been paid prior to this date will continue to earn the guaranteed minimum return applying to them at that time.   

As an employer, when do you have to make up a shortfall relative to the minimum return?

If the group insurance scheme’s return falls below the statutory guaranteed minimum level, you have to make up the difference when the benefit is paid either following retirement or when the reserve is transferred. Even if the pension scheme is cancelled, any deficit has to be made up if the minimum reserve is not guaranteed.

How does KBC Insurance support you?

1. By means of the overall return 
   KBC Insurance aims to be a reliable partner for its customers and, therefore, strives to provide you with as much support as possible to ensure you meet your obligation as the organiser of a group insurance scheme. 
   
   To begin with, KBC Insurance sets the contractual interest rate based on the financial context and with a view to providing certainty in the long term. The increase in the contractual interest rate on 1 April 2024 is illustrative of this position. 
   
   In addition, we look each year to see whether we can supplement this contractual interest rate by means of a profit share. As a result, we have always provided an attractive overall net return in the past. 
   
   You can find more information on overall past returns in the KBC Team Benefit Plan product fact sheet.           

1. By means of information on the overall funding level
   Each year, we inform you about the overall funding level (OFL) for your group insurance scheme to make sure you know where you stand and not end up with any unpleasant surprises in the financial sense. 
   

Prompt and timely payment is important in this respect. Group insurance is a salary component and just like other forms of pay, group insurance contributions have to be paid on time.

Specifically, this means on the contribution due date, which is also the date for starting to calculate the guaranteed minimum return.

It is therefore important that you inform us in good time of any change in employment of scheme members, of any new members and of any employee departures.

Since 1 January 2015, it is forbidden for employers to treat blue-collar and white-collar employees differently in group insurance schemes. Pension schemes entered into after 1 January 2015 should not contain any such discrimination. Schemes entered into before this date containing any such discrimination must be updated accordingly by 2027.

Who can help me with this?

Your KBC Brussels Insurance agent or KBC Brussels intermediary will be more than happy to help you. In the event of any distinction between blue-collar and white-collar employees, we will gladly help you with the development of a harmonisation process in order to eliminate this distinction by January 2027.

Yes, employer contributions for group insurance or group hospitalisation insurance are included under the wage standard.

The wage standard sets the maximum level by which wage costs may increase, over and above indexation and across-the-board salary increases. For 2023-2024, this is 0% of the gross payroll. If you have any questions, contact your company’s social-accounting secretariat.