Got queries on our additional services?

Frequently asked questions

Got queries on our additional services?

Frequently asked questions

General Questions

These services are visible when you hold a business current account or business savings account at KBC Brussels or have taken out business insurance or a business loan with KBC Brussels.
  • When in KBC Brussels Mobile, you can distinguish your business from your personal products by means of a light blue or dark blue line. You will also see that line below your accounts.
  • In KBC Brussels Touch, you can clearly see the difference between business and personal in the menu structure to the left.
  • ‘Additional services’ are located at the bottom right of the login screen for KBC Brussels Mobile. If you're already logged in, tap ‘Offer’ at the bottom right to see all the additional services offered, including those for businesses.
  • In KBC Brussels Touch, the additional services can be found under ‘Payments’, ‘Loans’ and ‘Insurance’ in the business section.
  • You can use these services if you hold one or more business products at KBC Brussels, have access to KBC Brussels Mobile or KBC Brussels Touch, or have an appropriate power of attorney for a business account at KBC Brussels.
  • If you want to use an additional service, you first have to check the box indicating that you are authorised to contractually bind the company in question.

Go Solid

Go Solid makes it easy to quickly recover unpaid and undisputed B2B invoices without the hassle of going to court. Our KBC Brussels Touch and KBC Brussels Mobile apps tell you when your invoice has been paid.

Go Solid is free of charge for you. No advance or deposit applies either. Go Solid will charge your customer up to an additional 10% of the amount to be recovered, plus a handling fee of 40 euros.
Go Solid only provides its services for the recovery of undisputed debts between companies. Go Solid in KBC Brussels Mobile can only be used for the recovery of undisputed invoices between companies registered with the Belgian Crossroads Bank for Enterprises. If you want to recover money owed to your business by an individual, contact Go Solid.

Go Solid collaborates exclusively with experienced partners. The lawyer and bailiff concerned handle your file in a professional manner and treat your customer with integrity. Go Solid ensures a personal approach with a focus on solving, and preferably avoiding, payment problems. Go Solid engages with your customer in a respectful manner, whether they are communicating by e-mail, by phone or in person. They do their utmost to safeguard your long-term relationship with your customer.

Contact Go Solid as soon as possible. They can inform you of any arrangements made or whether the invoice has been paid. That’s good news. Once the payment has been received in full, Go Solid closes the file.

Once a bailiff has issued a payment reminder notice to your customer, they have one month to pay or dispute the debt. If the customer fails to respond, the bailiff draws up a report of non-dispute at least eight days after that month has passed, then obtains and serves a court order demanding payment.

Go Solid only provides its services for the recovery of undisputed debts. If your customer disputes the debt during the procedure (this rarely happens), the procedure is terminated and the insurance will not cover any legal costs incurred. Depending on the reason given for disputing the debt, you can try to recover it by ordinary summons.
Note that if you submit a disputed invoice to Go Solid, you pay their associated expenses.

Go Solid aims to recover debts in full as quickly as possible. However, if a specific case warrants the use of a payment plan, this is granted according to a fixed procedure. You receive the amount recovered each time the customer makes a payment.

If your customer fails to pay the invoice, you won’t have to pay Go Solid anything either. That’s because they estimate the feasibility of your claim before they accept the file, after which time any legal costs associated with undisputed debts are insured.
Note that if you submit a disputed invoice to Go Solid, you pay their associated expenses.

A special administrative procedure lets you recover undisputed business-to-business debts without going to court, so you get paid faster and for less than you would by ordinary summons.

  • Go Solid gets back to you within four working hours of submitting an undisputed invoice to them to let you know whether it has been accepted.
  • Go Solid first checks whether your claim meets the applicable legal criteria and they also check how solvent your customer is. A bailiff then issues your customer a payment reminder notice.
  • The debt recovery process takes around a month on average.
  • If your customer fails to pay, the bailiff draws up a report of non-dispute, then obtains and serves a court order demanding payment.

Call our helpdesk on 016 43 25 30 or e-mail us at

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.


NOWJOBS is a mobile app that helps you find flexible staff for your business so that you can grow and manage your pool of earners. This service allows you to post jobs 24/7 and provides you with a 100% digital contract for your earners to sign.

Posting a vacancy is completely free of charge. Wage costs will be shown transparently for each interested earner. You only pay once the work has actually been done. The cost of an earner depends on their status (student/flex/regular staff), age and/or experience.

Do you already have a pool of students and flex-workers that you employ on a regular basis? Invite them easily via the app using a QR code or send them the link via text message, WhatsApp or e-mail. However you like!

You can consult the joint committees supported by NOWJOBS here (website available in French and Dutch): or

If you wish to register your temporary staff under a different joint committee, you can always contact NOWJOBS via

If you don't post any vacancies, you won't be contacted by any interested earners. As soon as you want to hire someone again, just post a new vacancy.

Once the earner has accepted your digital contract proposal via NOWJOBS, there's nothing else you need to do as employer. NOWJOBS takes care of the Dimona declaration, drawing up the contract, insurance, payment, etc.

  1. You only need to complete your business profile once, which will then be verified by NOWJOBS. These details are required for the contract with your temporary staff.
  2. After registration, you will be contacted within 48 hours by a Digital Business Partner who will activate your profile.
  3. You can easily post a vacancy online by filling in the details of the job and specifying the working hours. You can then post the vacancy immediately.
  4. You will be kept informed about earners interested in your vacancy. At this point, you can see how much the wage costs will be.
    After you have chosen the most suitable candidate, you can immediately send them a contract proposal.
  5. Once the candidate accepts this proposal, all you have to do is confirm the hours that were worked on the day of the job. You can also give a review of the candidate.
  6. Invoicing takes place afterwards by direct debit.
If you're new to NOWJOBS and you're using the service via KBC Brussels Mobile, you'll receive a one-off discount code worth 50 euros via e-mail that you can use when recruiting flexible staff.

Call our helpdesk on 016 43 25 30 or e-mail us at

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.


Graydon provides up-to-date, reliable and accurate information that gives you a clear idea of the risk and growth profiles of companies, associations and the self-employed.

Graydon gives you an insight into the financial health of your customers, suppliers and competitors. You get information on a company's payment behaviour, which helps you avoid any unwelcome surprises. You also reduce risks and increase opportunities, enabling you to combine your gut feeling with the facts.

You can perform as many searches as you want. Graydon offers information on every Belgian company.

For each Graydon score, there is a ‘question mark’ icon in the upper right-hand corner. Just click it to see exactly what that score means.

You can go through KBC Brussels Touch to buy a subscription to Graydon. Once your subscription is active, you'll see more information when looking up a company. The additional information also appears in KBC Brussels Mobile.

If that information turns out to be insufficient for your purposes, you can purchase a detailed report.

A subscription gives you unlimited access to Graydon's insights, including payment scores, credit limits and financial details. You will always be shown the most recent information (see example)

The detailed report is even more comprehensive and supplements the information you see via your subscription. This PDF report is sent to you by e-mail.

No, you can buy one even if you don't have a subscription.

Graydon always sends this report to your business e-mail address. If you didn't provide one, they'll use your personal e-mail address.

Mit dem Service "Ausgaben versenden" können Sie als Unternehmer eine Übersicht über Ihre kleineren Spesen einfach und digital an Ihren Buchhalter senden. Denken Sie an Spesenquittungen oder Parkscheine, Restaurantbesuche oder Taxifahrten, für die Sie normalerweise keine Rechnung erhalten. Die Daten zu den Ausgaben werden automatisch angereichert und Sie können auch selbst Beilagen oder zusätzliche Informationen hinzufügen. Das macht es für den Buchhalter einfacher und effizienter, die Buchhaltung für Ihr Unternehmen korrekt zu führen.

Call our helpdesk on 016 43 25 30 or e-mail us at

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Submitting expenses

The 'Submitting expenses' service allows you to easily send an overview of your smaller business expenses in digital form to your accountant. These are expenses for which you typically don't get an invoice, such as when you pay for parking, when you go out for a meal in a restaurant or when you take a taxi. The expenses are enriched automatically and you can also add your own attachments or extra information. This helps your accountant to more easily and efficiently take care of the bookkeeping for your business.

The service is free of charge, but you do need to have a business account. If you don't have a business account, you can open one now.

The 'Submitting expenses' service is available in KBC Brussels Mobile by going to 'Offer' and then the 'For your business' section.

If you use KBC Brussels Touch, tap or click ‘Payments’ and then ‘Expenses’ or go to the additional services.

To use the 'Submitting expenses' service, you need to meet several conditions:

  • We need to know your company number and, legally speaking, you must be able to act on behalf of the business.
  • You need to have at least one business current account for the company and have access to it and any other business accounts used by the company.

You can manage the expenses of any business for which you satisfy the relevant conditions.
Anybody with a power of attorney for a company's business accounts can access the expenses overview.
If the ‘Submitting expenses’ service for your company is already active and someone holding a power of attorney is added, they will automatically get access to the expenses overview the next day.

‘Submitting expenses’ is intended for petty expenses for which your business typically does not receive an invoice (restaurant bills, parking vouchers, etc.) If you would like to manage your purchase invoices, you can use our invoicing solution in KBC Brussels Touch.
Our smart selection feature categorises a transaction as a petty expense if the payment fulfils all of the following criteria:

  • Payment was made with a debit card, prepaid card or credit card linked to the business account, or using Payconiq
  • The amount paid was less than 150 euros
  • The payment falls in a category for which you usually do not receive an invoice (e.g., a restaurant bill)

Of course, this approach is not foolproof, and you will need to do a manual check and make any additions of your own afterwards.

The 'Submitting expenses' service is intended for managing smaller expenses for which you have received a receipt or bill, such as when paying for parking, going out for a meal in a restaurant or taking a taxi. As a business owner, you will usually receive an invoice for larger expenses. Payments with an invoice are not covered by the 'Submitting expenses' service.
According to our research and feedback from small business owners and accountants, an invoice is typically provided for payments of 150 euros or more.

No, the 'Submitting invoices' service is intended for smaller expenses for which you don't receive an invoice. The integration between KBC Brussels Touch and Billit focuses on purchase and sales invoices.

Unfortunately that is not possible at this time. You must manually remove the 'incorrect' expenses from the expenses overview by using the rubbish bin icon.

You can only create an e-mail for your accountant in KBC Brussels Mobile or if you have a default program (e.g., Outlook or Gmail) set up for e-mails. Be sure to check the settings of your operating system.

After sending the expenses to your accountant, the app automatically updates the period shown in the expenses overview. The next time you check the overview, only the expenses added since the last time you sent them will be shown. You can go to 'Settings' and change the start date of the period shown to display up to 13 months earlier if you would like to view your expenses again.
You can also add yourself in CC when sending your expenses by e-mail, which will allow you to easily find the list again afterwards.

If you want to add a business account for a company after having activated the 'Submitting expenses' service for it, you do not need to do anything in the app. The day after opening the new business account, that account's transactions will automatically be included in the expenses overview for the business.

You will receive an e-mail from your customer with a link to download a zip file. That file contains a table in CSV format, as well as any scanned expense receipts.
The table gives you an overview of petty expenses incurred by the business owner without an invoice being provided (e.g., restaurant bills or parking vouchers), along with the corresponding amount and category.
This information should allow you to record the transactions. We ask the business owner to keep the receipts as proof, so they will still be available should you need them.
You can also arrange with the business owner to scan and upload the receipts if you prefer. In that case, the scans will also be included in the ZIP file.

Call our helpdesk on 016 43 25 30 or e-mail us at

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

VAB Fuel Card

You can use the ‘VAB Fuel Card’ service to digitally apply for and activate a new VAB Fuel Card for your business. You can also check your monthly invoices and manage your VAB cards. The cards we offer are the VAB Multi-Brand Fuel Card and VAB Esso Card.

It is available under additional services for your business in Mobile and Touch.

You pay an invoice fee of 25 euros per year, regardless of how many fuel cards you have, plus a card fee of 15 euros per card.

Of course, you also pay each time you fill up at a filling station. You are guaranteed (at least) 5 euro cents off the official maximum price, but some filling stations give a higher discount.

The entire amount is paid each month by direct debit.

No, no money will be reimbursed unless KBC Brussels or VAB made a delivery-related error. You can block the card yourself using Mobile or Touch.

Call our helpdesk on 016 43 25 30 or e-mail us at

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Charging stations for businesses

As a business manager, you can use this service to order a charging station for your own electric vehicle. KBC Brussels provides this service in partnership with EDI (Electric by D'Ieteren), which specialises in installing charging stations.

KBC has selected EDI’s Smart Pack charging station, a comprehensive solution which includes a charging station and 7.50-metre cable, a charge card, as well as installation and inspection of the charging station.

Access to the EDI platform is also included, allowing users to manage their charging stations and charge cards. This package costs 2,479 euros (excl. VAT) for a standard installation. EDI requests a deposit of 50 euros (excl. VAT) when an order is put in.

A standard installation must meet the following conditions:

  • the charging station must be wall-mounted
  • the distance between the charging station and the fuse box is no more than 10 metres
  • digital meter in place
  • no other charging stations at the installation site

EDI will always call you in advance to discuss the installation and to check whether you meet the conditions for a standard installation. If you don’t, EDI will provide a custom quote and the price may differ. It will use the 50-euro deposit for this estimate.

You can have your charging station installed at home, at your company or at another location. You provide the installation address when ordering.

EDI will always call you after you’ve sent your order. At that point, they look into whether a standard installation is possible or a custom quote is required. You also make arrangements for installing the charging station.

You can order just one charging station in KBC Brussels Mobile.

EDI ensures that your charging station is installed before March 2023 at the latest, which means you may be eligible for an increased tax deduction of 200%.

If you have any questions related to your charging station order and follow-up, call EDI on 02 897 83 78 (NL) or 02 897 83 69 (FR).

If you have any questions concerning the ordering process in KBC Brussels Mobile, call our helpdesk on 016 43 25 30 or e-mail us at

Help! My question isn’t listed here

If you have a specific question about our additional services, call the helpdesk on 016 43 25 30 or send an e-mail to Or look at 'Additional services - Individuals'.