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KBC Brussels Helpdesk - Online

Software tools to provide additional support when there are technical problems with:

Only use these applications if you have received relevant instructions from KBC Brussels. 

The user declares that they are aware that installing the software tools below could disrupt the functioning of their computer and the software installed on it. KBC Brussels Bank cannot be held liable for any direct or indirect loss/damage that the client may suffer as a result.

Updating the Registry for IE10

Running Internet Explorer 10 on Windows 7 requires the registry to be updated first. This tool facilitates this update.

Updating the Registry for IE10 

UserRights

If you wish to install software on the computer, you must have adequate administrator rights. This tool opens a window which shows the rights of the user who has logged in to the computer.

UserRights

DriverVascoDP905

The KBC e-Business Card Reader is a device produced by Vasco. The driver is installed automatically using Plug & Play as soon as the USB cable is connected to the computer. If this does not occur automatically, you can install the driver manually using this original software from Vasco.

DriverVascoDP905

DriverKBC (exe)

The KBC e-Business Card Reader is a device produced by Vasco. The driver is installed automatically via Plug & Play as soon as the USB cable is connected to the computer. If this does not occur automatically, you can install the driver manually using this original software from KBC Brussels. This download is an executable file.

DriverKBC (exe)

DriverKBC (zip)

The KBC e-Business Card Reader is a device produced by Vasco. The driver is installed automatically using Plug & Play as soon as the USB cable is connected to the computer. If this does not occur automatically, the driver can be installed manually using this original software from KBC Brussels. This download is a compressed zip file containing the individual driver files. 

DriverKBC (zip)

CardreaderControl

During installation of the KBC Brussels security software, the system requirements are verified, including a check for the presence of a connected card reader. This tool opens a window that shows which card readers are connected to the computer. If several card readers are connected, this may cause problems during the card activation process or when logging in to KBC Brussels Online for Business.

CardreaderControl

DrTCP

This tool allows the TCP/IP package size (MTU value) on the local computer to be modified. This may be necessary if the user receives an error message about the activation server during the card activation process.

DrTCP

PutMyCert

When the card is being activated, the user's personal digital certificate is automatically stored on their computer. If this does not happen, the certificate can be installed on the computer manually using this tool. The KBC Brussels Helpdesk must first provide the client with the certificate.

PutMyCert

eToken

This tool allows eTokens (i.e. digital certificates) from other suppliers (e.g., CertiPost) which are connected to the computer via a USB stick to be temporarily disabled. These eTokens may cause a problem when using KBC Brussels Online for Business with the KBC Brussels e-Business Card.

eToken

Securitycomponents (exe)

During installation of the KBC Brussels security software, the system requirements are checked. If these system requirements are not met, installation will abort. This tool enables the KBC Brussels security software to be fully installed despite the system requirements not being met. 

Other

Vasco Firmware

Check firmware version of the VASCO card reader. With firmware version 2.0 and higher, the problem with energy management (USB 2.0/3.0) should no longer occur (according to Vasco engineering). 

Trusted Websites:
Warning! This file adds trusted KBC Brussels websites to your computer's registry.
Run the file now  and restart your computer after the file has been installed.

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