Coronavirus: frequently asked questions

Coronavirus: frequently asked questions

If you have any other questions or wish to make an appointment, feel free to contact one of our experts at KBC Brussels Live or a branch in your area.

Coronavirus is spreading at an increasingly fast rate. To deal with this rapidly changing situation, we communicated at an earlier date that our branches would only be open by appointment and that we would also remain accessible through remote channels. Nevertheless, many customers have questions – and rightly so – about their banking and insurance business.

For this reason, it is essential to keep our customers as well informed as possible during this exceptional situation and, therefore, we have drawn up a list of frequently asked questions.

If you have a specific question and can't find the answer in the list, send it to corona@kbc.be. We will then help you to the very best of our ability.

More general information on coronavirus can be found on the website of the federal health authorities (FPS Public Health)

Quick links to:

Accessibility

Will my branch remain open and will I still be able to contact my insurance agent? And when are they be open for business?

Our branches and agencies have been open to customers by appointment only since Wednesday 18 March 2020. Feel free to call your KBC Brussels branch on their general number.

You insurance agent can also be contacted by phone. Their number can be found on the website (under 'Find us near you'), in KBC Brussels Mobile under 'Your contacts' and in KBC Brussels Touch under 'Contact'.

Can I contact KBC Brussels Live and, if so, when?

Contact our KBC Brussels Live experts using our KBC Brussels Mobile app or call them on 02 303 31 60 (weekdays 8 a.m. to 10 p.m. – Saturdays 9 a.m. to 5 p.m.).

Payments

How can I safely receive payments to my business during the coronavirus crisis?

According to the federal health authorities (FPS Public Health), paying by cash does not transmit the virus. However, paying by electronic means is encouraged as it allows you to respect social distancing rules.

Loans

What type of financial aid can I get for my business?

You can find an up-to-date overview of measures to support your business on the website of Flanders Innovation and Entrepreneurship (VLAIO):

> See more

How can I apply for a repayment holiday for my investment credit?

Federal Minister of Finance Alexander De Croo, the National Bank of Belgium and Febelfin have announced financial support measures for businesses suffering financial difficulties due to the coronavirus outbreak. Businesses eligible under the scheme can obtain a repayment holiday until 31 December 2020. 

> Apply for a repayment holiday

Can I request a repayment holiday for a loan/credit facility other than an investment credit (advances in current account, leasing facilities or roll-over credit, for example)?

You can apply for a repayment holiday for investment credit on our website:

> Apply for a repayment holiday

If you're looking for a solution for other types of funding, such as leasing facilities, renting facilities, roll-over credit or advances in current account, don't hesitate to get in touch with your usual contact or KBC Brussels Live (weekdays from 8 a.m. to 10 p.m. – Saturdays from 9 a.m. to 5 p.m.).

Can I postpone paying my taxes in advance?

Yes, we can work together to find a way to postpone your tax prepayments.

Feel free to get in touch with your contact, your KBC Brussels branch or KBC Brussels Live on 02 303 31 60 (weekdays from 8 a.m. to 10 p.m. – Saturdays from 9 a.m. to 5 p.m.).

How can I apply for additional funding with a government guarantee as a result of the coronavirus crisis?

Start by applying for a repayment holiday on your current investment credit before applying for any additional funding.

> Apply for a repayment holiday on your investment credit

Is a repayment holiday not enough on its own and additional funding is also needed?

> Apply for additional funding with a government guarantee

Insurance

General Information

What support measures does my insurance provide?

Together with the sector, %%kbcbankenverz%% have agreed on a number of support measures to provide assistance in these challenging times. One of these measures is to ensure protection for your employees if they are temporarily unemployed. We also try to offer some financial breathing space by deferring payments so that business owners’ economic activities remain covered. The questions and answers below contain a great deal of useful information.

If you have any further questions, please contact your insurance agent or intermediary. They’ll be happy to help you.
 

I am a business owner and have insufficient funds to pay for my insurance policies. Is it possible to receive a deferment of payment?

We understand that, as a business owner, you may be facing difficulties when it comes to paying for your premiums. If you contact your insurance agent or intermediary, they will gladly discuss your options with you and help you find a suitable solution.
 

Liabilities

Are healthcare providers insured when they have to work outside their normal discipline?

Do you have KBC Medical and Paramedical Professions Insurance?

The exceptional circumstances mean that, in such cases, healthcare providers* are insured when working outside their discipline to treat patients with COVID-19. That includes remote consultations by Skype, phone or similar.

Important:
If you have insurance in your own name, you have to claim under that. If you don’t have your own insurance and work for a medical institution, you can claim under their insurance.

* By ‘healthcare provider’ we mean doctors, medical students and (student) nurses.

I’m delivering takeaway meals during the coronavirus crisis. Am I covered by my commercial third-party liability insurance and industrial accident insurance?

Yes, in order to support hospitality businesses at this time, home deliveries of meals are covered by these policies without any additional premium having to be paid.

I’m doing home deliveries during the coronavirus crisis. Am I covered by my commercial third-party liability insurance and industrial accident insurance?

Yes, in order to support businesses at this time, home deliveries are covered by these policies without any additional premium having to be paid.

I’m reopening my business and temporarily extending the outdoor part of my premises for the summer. Am I insured for that?

Businesses open to the public with indoor and outdoor premises totalling over 50 square meters are legally required to have insurance for their premises. Contact your insurance agent for more details.

Personnel

Some of my employees are temporarily unemployed. Do I still have to pay the premiums for the group insurance policy?

Whilst these premiums do not have to be paid, we must point out that any supplementary cover in the policy, such as work disability, will then also cease to apply – and this cover could be essential in the current situation of temporary unemployment.

You might, therefore, decide to continue paying the premiums, with deferment of payment if applicable. If you need advice, please contact your insurance agent or intermediary.
 

Some of my employees are temporarily unemployed. Can they still claim on their group hospitalisation insurance?

Yes, they can. If you currently have insufficient funds to cover the premiums for this insurance, please contact your insurance agent or intermediary. They will gladly discuss your options with you. 
 

My employees are working from home during the coronavirus crisis. Are they covered by their industrial accident insurance policy?

Yes, under the current exceptional circumstances, your employees are covered temporarily by the industrial accident insurance of their employer, when teleworking. Everything in this regard has been arranged for you.

Important: this is a temporary extension of your policy and applies only during the period in which government measures are in place to address the coronavirus crisis. If you want to take out insurance to cover your employees working from home after the crisis has passed, you will need to extend your policy to include teleworking.

 

Health

Are my hospitalisation expenses covered if I’m admitted to a hospital abroad?

Cover for hospitalisation abroad depends on the general conditions of your policy. Under the current conditions, (a limited part of) the cost is covered. Even if you have travelled to a high-risk area against Foreign Office advice, we’ll still help pay for hospitalisation due to a coronavirus infection as specified in the general conditions.

My scheduled hospitalisation has been postponed due to coronavirus measures. What does that mean for pre-hospitalisation expenses covered by my hospitalisation insurance?

Hospitalisation insurance usually covers your hospital stay, as well as any related expenses in the period before getting admitted to and after being discharged from hospital.

KBC Insurance is temporarily broadening the conditions for the length of time it would normally cover prior to and following hospital admission. This means that the pre-hospitalisation period will be extended from the date you were originally scheduled to go into hospital to the date you’re actually admitted.

If you are in this situation, please let us know the date you were admitted to hospital using our KBC Brussels Mobile or KBC Brussels Touch app or by calling 0800 900 68 (option 1).

I'm in quarantine because of the coronavirus crisis. Am I covered by my guaranteed income insurance?

You will only receive a benefit if you've been infected with coronavirus and can provide the necessary certificates that prove it. You won't get any benefits in the event of economic loss or preventive quarantine.

Does my guaranteed income insurance provide cover for coronavirus infection?

Yes, you receive a benefit if you become infected with the virus and the deferment period has ended.

Important: be sure to provide us with the necessary certificates attesting to your illness. You won't receive a benefit, therefore, if you go into preventive quarantine.

Does my hospitalisation insurance cover infection by coronavirus?

Yes, you are always covered if admitted to a hospital in Belgium. If you're hospitalised abroad, you are also have (limited) cover. In such cases, be sure to check the general conditions of your insurance policy.

Does my hospitalisation insurance cover admittance to hospital in a foreign country after becoming infected with coronavirus?

Yes, it provides you with (limited) cover. Be sure to check the general conditions of your insurance policy.

I travel against the advice of the Foreign Office to a high-risk area and become infected with coronavirus there. Does my hospitalisation insurance cover hospital admittance in a foreign country?

Yes, it provides you with (limited) cover. Be sure to check the general conditions of your insurance policy.

I’ve been treated in hospital, but I’m unable to receive follow-up treatment (like physiotherapy) due to the coronavirus. What expenses does my hospitalisation insurance cover after I’ve been hospitalised?

Hospitalisation insurance generally covers two things:

  • Your hospital stay
  • Related expenses in the period before getting admitted to and after being discharged from hospital

KBC Insurance is temporarily extending the period in which you’re insured for follow-up treatment. That means we’ll cover your follow-up treatment expenses for up to three additional months after being discharged from hospital, provided you were admitted to hospital before 18 May 2020.

If you are in this situation, please let us know as soon as possible. You can e-mail us at schade.hospitalisatie@verz.kbc.be or call us on 0800 900 68 (option 2).

Motor vehicles

I need to take my car to the technical inspection centre, but it is closed because of the Covid-19 measures taken by the government. Does this affect my car insurance?

Your vehicle remains insured if you have an accident and have not been able to make it to the technical inspection centre on time due to these coronavirus measures.
See more on the validity of your vehicle inspection certificate:
Flanders: https://www.gocavlaanderen.be/nl/p/autokeuring
Brussels: https://mobilite-mobiliteit.brussels/en/node/1528
Wallonia: https://www.autosecurite.be/news/informations-coronavirus/

Travelling

My flight has been cancelled by the airline. What am I entitled to?

These costs are not covered by our cancellation insurance policies. You should contact the travel agency, tour operator or airline to request a refund or change or postpone your trip.

The European regulations impose specific obligations on airlines based in the European Union. You will find more information about your rights when an airline cancels your flight on the website of the Federal Public Service (‘FOD’ – available in Dutch and French).
 

Can I still travel abroad?

We advise you to follow the government's guidelines in this regard.

I have to cancel a trip. Can I claim for compensation under my cancellation insurance policy?

We have provided extensive information on travel insurance on a frequently asked questions page:

> See more

I have to cancel my trip due to the coronavirus. Does my travel cancellation insurance cover this?

Travel cancellation insurance covers you in some cases if you have to cancel your trip. We recommend contacting your travel agency, tour operator or transport operator to discuss your options.

Covered reasons for trip cancellation do not include:

  • Coronavirus outbreak in another country that you’re planning to travel to from Belgium
  • Travel warning like a general travel ban issued by the Belgian authorities
  • Ban on entering the country you’re going to due to the coronavirus

What if I organised the trip myself?

Contact the various service providers (like the airline and hotel involved) to check the options open to you.

Your accommodation costs will be subject to the hotel’s general conditions. Some hotels have very lenient cancellation policies, allowing you to cancel your reservation free of charge up to the last minute, while others will charge you for the first night if you don’t show up.

If you got an early booking discount, you’ll generally not be able to cancel.

Like to know more about our travel cancellation insurance?

> Learn more

Other questions

I am having trouble covering my pension contributions. Am I required to pay them?

If you are having trouble covering these payments, please contact your insurance agent. They will gladly help you find a suitable solution. There may be consequences to skipping a contribution payment. Your insurance agent can advise you on this matter.
 

What is the effect of postponement of payment/exemption of social security contributions on the tax deductibility of my VSPSS premiums?

Deferred payment of social security contributions
If you’ve been granted a break from paying your social security contributions for one or two quarters (i.e. your usual quarterly contributions and regularised amounts) and don’t pay them until 2021, your VSPSS premiums won’t be tax-deductible this year. You can avoid this situation by paying all of your social security contributions for 2020 before the end of this year.

Exempted from paying social security contributions
If you’re exempted from paying your social security contributions for one or more quarters in 2020, your VSPSS premiums won’t be tax deductible this year. You could opt not to pay any of these premiums this year, though that means the supplementary pension benefit will be lower later on. Note that you don’t have to pay the premium that would give you the most tax relief. You can also pay a lower amount (from 288 euros per year).

General questions

How do I avoid the spread of Covid-19 at work?

Belgium’s federal employment authorities, employers’ organisations and trade unions have assembled a useful guide to preventing the spread of Covid-19 at work (available in Dutch or French).

It contains tips for reopening your business safely, including general guidelines for avoiding the spread of Covid-19 in the workplace.

> Learn more (in Dutch)

Can’t find what you’re looking for?

Send your question to corona@kbc.be. We will then help you to the very best of our ability.

Let your patients pay on their smartphone

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KBC Deals

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FAQs for employers

If you’re an employer and have any questions about your group insurance, be sure to take a look at our FAQs.

 

FAQs for employers

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