• Option 1: Ask Kate for a new PIN in KBC Brussels Mobile
  Log in to KBC Brussels Mobile, tap the Kate icon at the top right of your screen and type ‘forgot card PIN’.
• Option 2: Request a new PIN in KBC Brussels Mobile
  Go to ‘My KBC’, scroll to ‘Means of payment’ and select your debit card. Select ‘Manage PIN’, then ‘Choose a new PIN’ and follow the instructions. You have four hours to choose a new PIN at one of our ATMs.
• Option 3: Contact KBC Brussels Live or your KBC Brussels branch
  We’ll make sure you can choose a new PIN at one of our ATMs or that a new one is posted to your home address.

You can change your debit card PIN at an ATM in Belgium.

You can also ask Kate to change it

1. Log in to KBC Brussels Mobile
2. Tap the Kate icon at the top right of your screen
3. Type 'change card PIN'
   

Contact your KBC Brussels branch. One of our staff there can unblock or cancel your card, depending on the reason it was blocked.

We will block your debit card if

• You enter the wrong PIN three times in a row
• You left your debit card in an ATM or payment terminal
• The current account linked to your card has been overdrawn for too long
• Your client relationship with us terminates

You can also ask Kate to unblock your card

1. Log in to KBC Brussels Mobile
2. Tap the Kate icon at the top right of your screen
3. Type ‘unblock card’

If you get a message notifying you that your card has been blocked for online use, it means you’ve entered the wrong PIN 3 times in a row when logging in. It’s easy to have your card unblocked.

Unblocking your card using KBC Brussels Mobile

1. Open KBC Brussels Mobile and go to ‘Payments > Means of  payment’
2. Tap your blocked card then ‘Unblock PIN and online banking access’
3. Enter your card’s expiry date
4. Use your card again with your PIN

Not using our Mobile app yet? Contact your KBC Brussels branch. In the meantime, you can continue to use your card to make cash withdrawals or pay in high-street shops.

You can also ask Kate to unblock your card

1. Log in to KBC Brussels Mobile
2. Tap the Kate icon at the top right of your screen
3. Type ‘unblock card’

Request a new one online or contact your KBC Brussels branch. Our staff there will check the card and – if necessary – ensure that it is replaced as quickly as possible. Outside branch opening hours, you can still get a replacement card by contacting KBC Brussels Live.

A few weeks before your card expires, we'll send you a new one as standard.

Card not working? Request a new one online or through your KBC Brussels branch. A replacement card is included with our KBC Brussels Plus Account and costs 9 euros if you have a KBC Brussels Basic Account.

Card lost, stolen or retained by an ATM? Contact Card Stop to have your card stopped and replaced free of charge. Alternatively, open KBC Brussels Mobile, tap the debit card, prepaid card or credit card you want to block and follow the steps. If your previous KBC Brussels Debit Card was a standard one not personalised with a photo, you'll get the same as a replacement card and vice versa.

You can also ask Kate to replace your card

1. Log in to KBC Brussels Mobile
2. Tap the Kate icon at the top right of your screen
3. Type ‘replace card'
   

When you open an account with us, you don’t have to wait until you receive your debit card to start using it. Our KBC Brussels Mobile app is updated with your card details so you can already use them to make payments. The same goes for when you have to apply for a new debit card after losing your current one or it gets stolen. Once you request a replacement card, its details are already available in KBC Brussels Mobile for making payments.

How? Log in to KBC Brussels Mobile and tap ‘Payments’ followed by ‘Means of payment’, then select your new debit card and tap ‘View card details’. Link your card details to your Apple Wallet, Google Pay app, Fitbit app or wearable to pay right away with your smartphone, smartwatch or wearable.
 

You can use your KBC Brussels Debit Card without restriction in Europe
See the countries where you can use your debit card.

If you're planning a trip outside Europe,
be sure to activate your card for worldwide use in time through KBC Brussels Touch or KBC Brussels Mobile. You can also ask us to do this for you by contacting your KBC Brussels branch or by calling KBC Brussels Live.

You can also ask Kate to activate your card for use abroad
1. Log in to KBC Brussels Mobile
2. Tap the Kate icon at the top right of your screen
3. Type ‘use card abroad’

You can use your debit card in the US, but you may have to activate it for use there. Our KBC Brussels Touch or KBC Brussels Mobile app lets you do this yourself. Alternatively, just ask your KBC Brussels branch or contact KBC Brussels Live (outside opening hours) to do this for you.

You can also ask Kate to activate your card for use abroad

1. Log in to KBC Brussels Mobile
2. Tap the Kate icon at the top right of your screen
3. Type ‘use card abroad’

When you start refuelling using your debit card, the petrol station sets aside a standard set amount from your account to allow you to carry out the transaction. If that amount is larger than the balance available on your account, you might not be able to refuel. Note, however, that as soon as you have finished refuelling, the exact amount is deducted from your account.

Tip: make sure you always have sufficient funds on your current account.

You can raise or lower your card's limits through KBC Brussels Mobile, KBC Brussels Touch or your KBC Brussels branch. Once you do so, you can immediately use your card under the new limit. Cash withdrawals of more than 650 euros a day or 2,500 euros a week can only be made at KBC Brussels/CBC ATMs. Different limits apply to minors than to adults.

You can also ask Kate to change your card's limits

1. Log in to KBC Brussels Mobile
2. Tap the Kate icon at the top right of your screen
3. Type ‘change card limit'

Learn more about debit card limits.