Using your bank card

Learn more about your bank card with our handy guide

Using your bank card

Learn more about your bank card with our handy guide

If you forget your PIN

Contact your KBC Brussels Bank branch. A member of staff there can arrange for you

  • to choose a new PIN at an ATM
  • or for a new one to be posted to your home address

Changing your PIN

You can change your bank card's PIN any time at an ATM.

Stopping or cancelling your bank card

If your bank card is lost, stolen or retained by an ATM, have it stopped to prevent it from being misused.

You can do this by calling Card Stop on 070 344 344 (0,30 EUR/min).

If your bank card has been stopped

Contact  your branch. Depending on why the card has been stopped, they may be able to reactivate it for you. If not, they will cancel and replace it for you.

We'll stop your card if:

  • you enter the wrong PIN three times in a row
  • you forget your card in an ATM or payment terminal
  • the current account linked to your card has been overdrawn for too long
  • your client relationship with us terminates

My card is blocked for online use

If you get a message notifying you that your card has been blocked for online use, it means you've entered the wrong PIN three times in a row when logging in. To unblock it, all you have to so is get in touch with your branch. Until then, you can continue to use your card for paying in shops or at payment terminals. 

If your bank card is defective

Request a new one online or contact your branch. Our staff there will check the card and – if necessary – ensure that it is replaced as quickly as possible. Outside branch opening hours, you can still get a replacement card by contacting KBC Brussels Live.

If your bank card is close to expiring

A few weeks before your bank card expires, we'll send you a new one as standard.

Replacing your bank card

Card not working? Request a new one online or through your branch. A replacement card is included with our KBC Brussels Plus Account and costs six euros if you have a KBC Brussels Basic Account.

Card lost, stolen or retained by an ATM? Contact Card Stop to have your card stopped and replaced free of charge. If your previous KBC Brussels Bank Card was a standard one not personalised with a photo, you'll get the same as a replacement card and vice versa.

Using your bank card abroad


You can use your KBC Brussels Bank Card without restriction in EuropeSee the countries where you can use your bank card.

If you're planning a trip outside Europe, be sure to activate your card for worldwide use in time through KBC Brussels Touch. You can also ask us to do this for you by contacting your KBC Brussels Bank branch or by calling KBC Brussels Live.

Using your bank card in the US

You can use your bank card in the US, but you may have to activate it for use there. Our KBC Brussels Touch app lets you do this yourself. Alternatively, just ask your branch or contact KBC Brussels Live (outside opening hours) to do this for you.

Paying at the pump by bank card

When you start refuelling using your bank card, the petrol station sets aside a standard set amount from your account to allow you to carry out the transaction. If that amount is larger than the balance available on your account, you might not be able to refuel. Note, however, that as soon as you have finished refuelling, the exact amount is deducted from your account.

Tip: make sure you always have sufficient funds on your current account.

Changing your bank card's limits

You can raise or lower your bank card's limits through KBC Brussels Touch or your branch. Once you do so, you can immediately use your card under the new limit. Cash withdrawals of more than 650 euros a day or 2,500 euros a week can only be made at KBC Brussels/CBC ATMs.

Different limits apply to minors than to adults.  

Learn more about bank card limits.

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