How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Brussels Assist on your phone

Our free KBC Brussels Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

Mobility in Brussels

Mobility in Brussels

Tram or bike, taxi or metro: however you move around, we want to help with your mobility.
Loan for a second-hand car

Loan for a second-hand car

Need a second family car? If so, a second-hand car may well be the solution you need. Work out now how much you'd pay every month for your second-hand car loan and apply online.
Roadside assistance cover

Roadside assistance cover

KBC VAB Assistance covers you when you're travelling or on trips and need urgent help (for instance, in the event of vehicle breakdown, illness or theft).
How much can I borrow?

How much can I borrow?

We'll help you with a few guidelines.