How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Brussels Assist on your phone

Our free KBC Brussels Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

Bicycle loan

Bikes are great fun. But good bikes come at a price. However, KBC Brussels's bicycle loan is a great solution if you're set on buying your dream bike.
Bicycle loan

Is your new bike well insured?

From folding bikes to e-bikes, our bicycle insurance gives you worldwide cover against theft and damage.
Is your new bike well insured?

Green car loan

  • Calculate your green car loan and apply for it online
  • Borrow at a keen interest rate, whether or not you’re already a client at KBC Brussels
  • Contribute to a more liveable world
Green car loan

Rent a bike fast

  • Find a nearby bike rental point on the map
  • Select a bike supplier
  • Order your day pass
  • Pay right from KBC Brussels Mobile
Rent a bike fast
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