How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Brussels Assist on your phone

Our free KBC Brussels Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

Guide to KBC Brussels Assist

Get answers to frequently asked questions about our KBC Brussels Assist app.
Guide to KBC Brussels Assist

Been in a contested accident or injured?

Or been summonsed to appear in court? Learn what to do next.
Been in a contested accident or injured?

If your hire car is damaged or stolen,

KBC Brussels will reimburse the deductible on the hire car insurance policy.
If your hire car is damaged or stolen,

Electric, hybrid, CNG or plug-in hybrid?

Thinking about a new – environmentally friendly – car? Great! Fancy an electric, CNG, hybrid or plug-in hybrid? And, do you get a grant? Check them out, weight them up and decide.
Electric, hybrid, CNG or plug-in hybrid?