How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Brussels Assist on your phone

Our free KBC Brussels Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

Been in an uncontested accident?

Or need to claim under comprehensive insurance? Learn what to do next.
Been in an uncontested accident?

Buying a new or used motorbike?

A KBC Brussels Motorcycle Loan lets you spread your costs over a longer period.
Buying a new or used motorbike?

Electric, plug-in hybrid or CNG?

Thinking about a new – environmentally friendly – car? Great! Fancy an electric, CNG or plug-in hybrid? And, do you get a grant? Check them out, weight them up and decide.
Electric, plug-in hybrid or CNG?

Mobility in Brussels

Tram or bike, taxi or metro: however you move around, we want to help with your mobility.
Mobility in Brussels
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