How do direct debits work?

How do direct debits work?

Paying by direct debit means choosing convenience. Your invoices are collected directly without you having to think about their due dates.

What are direct debits?

By setting up a direct debit, you give a company your approval to collect your invoices directly from KBC Brussels and to withdraw the amount from your account. This is particularly convenient for regular invoices, such as your monthly phone bill. 


  • Automatic and on time: you give your approval to the creditor just once, and from then on all your payments are made automatically. Payments are made on time without you having to think about them. This lets you avoid reminder fees for forgotten invoices.
  • International payments: your subscription to that foreign magazine, your gas bill for your house in Spain... these invoices can all be easily paid for via direct debit as well. Direct debits are possible for all countries within SEPA*.
  • Refuse or block payment: you can refuse or block a payment or request reimbursement within a specific period.
  • Specify a maximum amount or frequency: as a consumer, you have a number of rights. This allows you to specify a maximum amount or frequency to your bank.

*The European Union is working on a harmonised European market for payments (the Single Euro Payments Area, or SEPA). SEPA consists of the European Union and Norway, Liechtenstein, Iceland, Monaco, San Marino and Switzerland.

In detail

How do I set up, change or cancel a direct debit?

It used to be that your bank would manage direct debits, but that is no longer the case. Direct debits are now managed by the creditor. That means you can no longer set up, change or cancel direct debits via your bank. To do these things, you must contact the creditor directly. 

How do I refuse a direct debit?

As a consumer, you have the option of revoking a payment or requesting reimbursement:

  • Revoke: the direct debit can be viewed in KBC Brussels Touch a few days before it is collected. You can now revoke the payment and it will not be carried out.
  • Request reimbursement: you can request reimbursement up to 8 weeks after collection. That can be done via KBC Brussels Touch or in branch, but will of course result in an outstanding debt towards your creditor. 

How do I block a direct debit?

You can block direct debits at the level of:

  • your account (via your KBC Brussels branch)
  • the creditor (via your KBC Brussels branch)
  • the payment mandate (via KBC Brussels Touch)

You can undo the block at any time.

Where can I find an overview of my direct debits?

You can see an overview of all current direct debits, their amounts and their most recent collections in %%product.touch%.

What happens if there is not enough money in my account?

If there is not enough money in your account on the due date of the direct debit, we will inform you by text message. You can then add money to your account so that the direct debit can be executed. 

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