Legal changes 1 January 2022, unless otherwise specified

A summary of legal changes has been provided here for your convenience.

Got a question about any of these changes?
Feel free to contact us in your KBC Brussels branch or KBC Brussels Insurance agency, or speak to one of our KBC Brussels Live experts.

New telephone numbers starting on 1 January 2022

  • If you've fallen victim to phishing, cybercriminals or are worried you've been scammed, the new Secure4u number is + 32 16 432 000. The old 0800 65 65 0 and + 32 15 63 22 80 numbers will be taken out of service on 1 April 2022.
  •  If your card has been lost, stolen, retained by an ATM or blocked, or if you suspect it's been used fraudulently, call Card Stop (at no extra charge) on its new number: + 32 78 170 170. The existing + 32 70 344 344 number will remain in use for a while longer to facilitate a smooth transition to the new number.
  • If you have a complaint and don't agree with the solution proposed by your branch or insurance agent, call KBC Complaints Management on its new number: + 32 16 43 25 94.

Be sure to put these new telephone numbers into your smartphone or address book.

The regulations governing KBC Brussels payment cards are due to change on 1 January 2022

We have added information about the new Bancontact CASH points. You can go to these ATMs to withdraw cash using your KBC Brussels payment cards and to change your PIN.

View these and all the other changes.

The KBC Brussels Custody Account Regulations are due to change on 3 January 2022

We set out who can determine the investment profile when there is a breakdown into bare ownership and usufruct.

View these and all the other changes.

Your Options Framework Agreement is due to change on 28 February 2022

The main changes are as follows:

  • The provisions assigning the responsibility for collecting information on option investments and the relevant regulations have been brought more into line with the legal framework (new Article 1.2)
  • The communication methods and possibilities have been updated (amendment of Articles 5.1.2 and 13.1).

We have also changed the name of certain options exchanges and the reference to the applicable regulations for the exchange and relevant clearing house, and aligned the provisions with each other and brought them together for the various exchanges.

You can obtain a full version of this document from your KBC Private Banking branch.

The VAB Multi-Brand Fuel Card Regulations are due to change on 1 April 2022

VAB has clarified the conditions that determine how refuelling abroad is settled. In practical terms, your fuel card transactions abroad will always be invoiced on the basis of a recommended country-specific price. The fees and charges for the fuel card remain unchanged.

If you have any questions in this regard, feel free to contact your KBC Brussels branch. View these and all the other changes.

Your hospitalisation insurance policy conditions to be extended with retroactive effect from 9 March 2020

A change in the law means that you are now also covered by your hospital insurance for an admission to hospital for a medically assisted reproduction procedure (such as IVF).
Therefore, the exclusion for medically assisted reproduction procedures no longer applies to your hospitalisation insurance. You can now also request the reimbursement of expenses relating to previous hospitalisations (going back to 9 March 2020). In this regard, you should contact us by calling + 32 16 24 24 24.

Your hospitalisation insurance policy conditions to be extended with retroactive effect from 9 March 2020

A change in the law means that you are now also covered by your hospital insurance for an admission to hospital for a medically assisted reproduction procedure (such as IVF).
Therefore, the exclusion for medically assisted reproduction procedures no longer applies to your hospitalisation insurance. You can now also request the reimbursement of expenses relating to previous hospitalisations (going back to 9 March 2020). In this regard, you should contact us by calling + 32 16 24 24 24.

Please inform your colleagues/members of staff about this situation.

The list of expensive hospitals in your KBC Hospitalisation Insurance will be updated on 1 February 2022

Both the Kruidtuin/Botanique and Middaglijn/Méridien sites of the Saint-Jean Clinic in Brussels have been removed from the list of expensive hospitals.

Most up-to-date list. We will keep you informed of any future changes to this list.

A new handling fee rate for your credit facility will apply as of 1 January 2022

Pursuant to the General Credit Terms & Conditions, we will be increasing the handling fee rate for your credit facility by 3%. We will charge the new rate for the first time at the start of January 2022.

Find out more about our rates and charges for 2022

View an updated overview of our rates and charges to know what you are paying for which products.

The General Data Protection Statement of KBC Bank NV and KBC Insurance NV is due to change on 1 January 2022

The data protection statements have had numerous changes made to them. Most of these changes are additions to the statement owing to new or modified products and services provided by KBC Brussels.
An overview of the main changes is given on page 3 of the updated data protection statements (under Preliminary: The salient changes in this version of the Data Protection Statement of  KBC Bank NV).
View the data protection statements.

Your savings are well-protected at KBC Brussels

The Belgian Guarantee Fund ensures that up to 100,000 euros in savings on KBC Brussels accounts are protected per person. The "Deposit guarantee information sheet" explains the practicalities and implications for you. The assets on your accounts are protected by the Guarantee Fund for Financial Services.

Learn more here and at the Guarantee Fund's website.
View the information sheet.

Your teenager is almost 18 and they’ll soon be able to manage their own banking business

Some mandatory financial paperwork still needs to be taken care of first, but we'd be happy to help your teenager with the task at hand. They have 180 days from the day they turn 18 to sort everything out. This can be done either in the KBC Brussels Mobile app on a smartphone, or at a branch. Read all about it.

If your teenage son or daughter intends to manage their own account once they’re 18, you can discuss the possibility of being granted a power of attorney. See how that can be arranged.

 

You’ll soon be 25! And there's a change in store for your account too!

You currently have a KBC Brussels Plus Account. It’s free of charge for under-25s, but reaching that quarter-century milestone means you’ll start paying a nominal charge of 3.25 euros a month for your account. See the many great benefits you get in return.