Legal changes 1 January 2021, unless otherwise specified
A summary of legal changes has been provided here for your convenience.
Got a question about any of these changes?
Feel free to contact us in your KBC Brussels branch or KBC Brussels Insurance agency, or speak to one of our KBC Brussels Live experts.
You can see our communication and account information instantly and for free in our digital KBC Brussels Mobile and KBC Brussels Touch apps, as well as on the KBC Brussels Business Dashboard. What's more, you can use KBC Brussels Touch to create, save or print out your own statements and reports.
Recipients of statements who cannot be reached digitally on 1 April 2021 will be sent their statements by post and be charged postage.
Learn more about these changes.
For some time now, our communication has been available via our digital KBC Brussels Mobile and KBC Brussels Touch apps, as well as the KBC Brussels Business Dashboard. As of 1 April, account information too will only be made available in digital format. From then on, it will no longer be possible to receive account statements by post or to print them out at ATMs in branch lobby areas.
Learn more about these changes.
The General Banking Terms & Conditions set out the main rights and obligations on your part and on the part of KBC Bank. We update our General Banking Terms & Conditions to take account of regular changes in the law, our services and market conditions, as well as increasing digitalisation.
View a summary of all the changes and the full text of the General Banking Terms & Conditions.
What to do if you don't agree to the changes to the General Banking Terms & Conditions
You can cancel your KBC Brussels product or service affected by the changes or discontinue your customer relationship before the changes take effect. If we don't hear from you before then, we will assume that you agree with the changes.
- We have added the savings buffer to the overview of advice checks.
- The shares on the recommendations list are monitored by KBC Bank and KBC Asset Management instead of KBC Asset Management and KBC Securities.
When usufruct is involved, Private Banking clients may no longer elect in any situation to base the risk profile on the usufructuary's details. If the portfolio under usufruct has just one bare owner, the risk profile of that bare owner must be used. If there is more than one bare owner, the usufructuary may determine the risk profile.
The main changes are as follows:
- If the bank may no longer hold securities (shares, funds, bonds, etc.) for, say, tax reasons or because the security is intended for another target group, the customer has three months to take them back. After this period, the bank has the right to sell them and make the proceeds available in the manner it deems most appropriate.
- A few paragraphs have been rewritten to improve readability.
The main changes are as follows:
- The ways in which you can remit orders have been updated with the addition of our digital investment tools.
- A few paragraphs have been rewritten to improve readability.
Want to look up order confirmations in your digital apps?
Simply request your account statements in KBC Brussels Touch and select the account you used for placing the order. The order confirmation is visible when the order has been processed and entered on your account. You can also view your order confirmations in KBC Brussels Mobile. They are annexed to the entry on the account you used for placing the order.
As from April 2021, customers holding a payment card will be advised via KBC Brussels Mobile of the applicable exchange rate and the fees charged for transactions in a foreign currency, when they make payment at a point of sale or withdraw cash at an ATM in a European currency other than the euro.
If you've been tricked into divulging the codes for the KBC Brussels Card Reader or digital means of payment to a third party, call Secure4u on 0800 65 65 0 (+32 15 63 22 80 from abroad) to block access to your banking apps.
The “KBC Brussels Savings Account Regulations” have been amended
The main changes
- KBC Brussels may levy charges for the savings account. When that is the case, they will be set out on the product fact sheet, the key information for savers document and the schedule of rates and charges.
- A few paragraphs have been more clearly phrased (such as those concerning interest payments) and some terms changed (for instance, standing order instead of standing payment order).
View these and all the other changes.
KBC Brussels charges a fee for sending savings account statements by post
- The standard fee for receiving monthly statements is 2.50 euros a month per savings account, for each addressee.
- If you receive your statements on a daily basis, you will be charged 25 euros a month per savings account, for each addressee.
These charges will be deducted from the savings account at the end of the month (without creating a negative balance in the account). You can avoid incurring these charges by using our digital apps to view, save and print out your account information for free.
What to do if you don't agree to these changes
You can close your savings account at no cost before the changes take effect. If we don't hear from you before then, we will assume that you agree with the changes.
The “KBC Brussels Start2Save Regulations” have been amended
The main changes:
- KBC Brussels may levy charges for the savings account. When that is the case, they will be set out on the product fact sheet, the key information for savers document and the schedule of rates and charges.
- A few paragraphs have been more clearly phrased (such as those concerning interest payments) and some terms changed (for instance, standing order instead of standing payment order).
View these and all the other changes.
KBC Brussels charges a fee for sending savings account statements by post
- The standard fee for receiving monthly statements is 2.50 euros a month per savings account, for each addressee.
- If you receive your statements on a daily basis, you will be charged 25 euros a month per savings account, for each addressee.
These charges will be deducted from the savings account at the end of the month (without creating a negative balance in the account). You can avoid incurring these charges by using our digital apps to view, save and print out your account information for free.
What to do if you don't agree to these changes
You can close your savings account at no cost before the changes take effect. If we don't hear from you before then, we will assume that you agree with the changes.
The “KBC Brussels Savings Account PRO Regulations” have been amended
The main changes:
- KBC Brussels may levy charges for the savings account. When that is the case, they will be set out on the product fact sheet, the key information for savers document and the schedule of rates and charges.
- A few paragraphs have been more clearly phrased (such as those concerning interest payments) and some terms changed (for instance, standing order instead of standing payment order).
View these and all the other changes.
KBC Brussels charges a fee for sending savings account statements by post
- The standard fee for receiving monthly statements is 2.50 euros a month per savings account, for each addressee.
- If you receive your statements on a daily basis, you will be charged 25 euros a month per savings account, for each addressee.
These charges will be deducted from the savings account at the end of the month (without creating a negative balance in the account). You can avoid incurring these charges by using our digital apps to view, save and print out your account information for free.
What to do if you don't agree to these changes
You can close your savings account at no cost before the changes take effect. If we don't hear from you before then, we will assume that you agree with the changes.
The “KBC Brussels Savings Account PLUS Regulations” have been amended
The main changes:
- KBC Brussels may levy charges for the savings account. When that is the case, they will be set out on the product fact sheet, the key information for savers document and the schedule of rates and charges.
- A few paragraphs have been more clearly phrased (such as those concerning interest payments) and some terms changed (for instance, standing order instead of standing payment order).
View these and all the other changes.
KBC Brussels charges a fee for sending savings account statements by post
- The standard fee for receiving monthly statements is 2.50 euros a month per savings account, for each addressee.
- If you receive your statements on a daily basis, you will be charged 25 euros a month per savings account, for each addressee.
These charges will be deducted from the savings account at the end of the month (without creating a negative balance in the account). You can avoid incurring these charges by using our digital apps to view, save and print out your account information for free.
What to do if you don't agree to these changes
You can close your savings account at no cost before the changes take effect. If we don't hear from you before then, we will assume that you agree with the changes.
The biggest change is the removal of passes for gaining access to safe deposit boxes. Anyone seeking access to the vault must first report to reception.
The KBC Brussels Safe-Deposit Box Regulations have also been updated
What to do if you don't agree to these changes
You can end your safe-deposit box rental agreement at no charge.
From then on, we will no longer send the Easy Invest annual report by post. However, you can find it in KBC Brussels Mobile, KBC Brussels Touch and KBC Brussels Invest.
Learn how to get started with our digital apps.
Find out more about our digital apps for businesses.
Should you still want a hard copy of the report, contact your KBC Brussels branch.
To date, you have been receiving an overview of your interest and charges each year as an annex to your account statements. To enable a comparison to be made between accounts, it has been decided at EU level to introduce a standard "Statement of fees" for all banks.
By no later than the end of February 2021, therefore, you will receive a Statement of fees with a detailed overview of the fees you have paid and the interest you have paid or received for each of your personal safe-deposit boxes, savings accounts, time deposit accounts and current accounts.
If you currently use KBC Brussels Mobile or KBC Brussels Touch, you can find the Statement of fees under "Communication" > "Documents".
View an updated overview of our rates and charges to know what you are paying for which products.
In accordance with the General Banking Terms & Conditions and the General Credit Terms & Conditions, we will be increasing the handling fee rate for your credit facility by 3%. You will be charged the new rate for the first time at the start of January 2021.
You currently have a KBC Brussels Brussels Plus Account. It’s free of charge for under-25s, but reaching that magic quarter-century milestone means you’ll start paying a nominal charge of 2.5 euros a month for your account (3.25 euros a month starting on 1 April). In return, you get many great benefits, details of which are provided here.
The cost of posting your current account statements to you will change as follows:
- If you receive your statements on a monthly basis, you will pay 2.50 euros a month, per current account, per addressee instead of 1.70 euros.
- If you receive your statements on a daily basis, you will pay 25 euros a month, per current account, per addressee instead of 15 euros.
Want to avoid incurring these charges?
Use our digital KBC Brussels Mobile and/or KBC Brussels Touch apps to view, save and print out your account information for free.
You will no longer be able to print out account statements at the ATMs in branch lobby areas as of 1 April 2021.
- Sending money in euro in the sepa zone (paper-based and at the counter) will attract a charge of 2.00 euros instead of 1.50 euros.
- A cash withdrawal at the counter or using a cash card will attract a charge of 2.00 euros instead of 1.50 euros.
- Writing out a cheque will cost 2.00 euros instead of 1.50 euros.
- Cheque forms (per 10) will cost 10.00 euros instead of 5.00 euros.
- Crediting a cheque to your account will cost 2.00 euros instead of 1.50 euros.
- An additional debit card will cost 0.75 euros instead of 0.50 euros.
- Replacing a debit card will cost 9.00 euros instead of 6.00 euros.
- Replacing a prepaid card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
- Depositing banknotes at the counter or via a cash card will now cost 5.00 euros.
See the list of SEPA countries.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The monthly fee will be 3.25 euros instead of 2.50 euros.
- Writing out a cheque will cost 2.00 euros instead of 1.50 euros.
- Cheque forms (per 10) will cost 10.00 euros instead of 5.00 euros.
- Crediting a cheque to your account will cost 2.00 euros instead of 1.50 euros.
- An additional debit card will cost 0.75 euros instead of 0.50 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The monthly fee will be 4.25 euros instead of 3.50 euros.
- Writing out a cheque will cost 2.00 euros instead of 1.50 euros.
- Cheque forms (per 10) will cost 10.00 euros instead of 5.00 euros.
- Crediting a cheque to your account will cost 2.00 euros instead of 1.50 euros.
- An additional debit card will cost 0.75 euros instead of 0.50 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The monthly fee will be 7.25 euros instead of 6.50 euros.
- Writing out a cheque will cost 2.00 euros instead of 1.50 euros.
- Cheque forms (per 10) will cost 10.00 euros instead of 5.00 euros.
- Crediting a cheque to your account will cost 2.00 euros instead of 1.50 euros.
- An additional debit card will cost 0.75 euros instead of 0.50 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The monthly fee will be 10.25 euros instead of 9.50 euros.
- Writing out a cheque will cost 2.00 euros instead of 1.50 euros
- Cheque forms (per 10) will cost 10.00 euros instead of 5.00 euros.
- Crediting a cheque to your account will cost 2.00 euros instead of 1.50 euros.
- An additional debit card will cost 0.75 euros instead of 0.50 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The monthly fee will be 2.00 euros instead of 1.75 euros.
- Sending money in euro in the sepa zone (paper-based and at the counter) will attract a charge of 2.00 euros instead of 1.50 euros.
- A cash withdrawal at the counter or using a cash card will attract a charge of 2.00 euros instead of 1.50 euros.
- Writing out a cheque will cost 2.00 euros instead of 1.50 euros.
- Cheque forms (per 10) will cost 10.00 euros instead of 5.00 euros.
- Crediting a cheque to your account will cost 2.00 euros instead of 1.50 euros.
- A debit card will cost 0.75 euros instead of 0.50 euros.
- Replacing a debit card will cost 9.00 euros instead of 6.00 euros.
- Replacing a prepaid card will cost 9.00 euros instead of 6.00 euros.
- Replacing a credit card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
See the list of SEPA countries.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- From the 37th debit transaction subject to charge, the following will apply:
- Sending money in euro in the sepa zone (paper-based and at the counter) will attract a charge of 2.00 euros instead of 1.50 euros.
- A cash withdrawal at the counter or using a cash card will attract a charge of 2.00 euros instead of 1.50 euros.
- An additional debit card will cost 0.75 euros instead of 0.50 euros (a maximum of 2 debit cards allowed).
- Replacing a debit card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
See the list of SEPA countries.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The annual fee will be 34.26 euros instead of 26.50 euros.
- Writing out a cheque will cost 1.65 euros instead of 1.24 euros.
- Cheque forms (per 10) will cost 8.26 euros instead of 4.13 euros.
- Crediting a cheque to your account will cost 1.65 euros instead of 1.24 euros.
- An additional debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a prepaid card will cost 7.44 euros instead of 4.96 euros.
- Replacing a credit card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
- Deposits made using security bags will attract a charge of 3.50 euros instead of 7.00 euros (any discounts you previously qualified for will no longer apply when this new rate takes effect).
- Depositing banknotes at the counter or via a cash card will now cost 5.00 euros.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The annual fee will be 58.86 euros instead of 51.29 euros.
- Writing out a cheque will cost 1.65 euros instead of 1.24 euros.
- Cheque forms (per 10) will cost 8.26 euros instead of 4.13 euros.
- Crediting a cheque to your account will cost 1.65 euros instead of 1.24 euros.
- An additional debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a prepaid card will cost 7.44 euros instead of 4.96 euros.
- Replacing a credit card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
- Deposits made using security bags will attract a charge of 3.50 euros instead of 7.00 euros (any discounts you previously qualified for will no longer apply when this new rate takes effect).
- Depositing banknotes at the counter or via a cash card will now cost 5.00 euros.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The annual fee will be 127.18 euros instead of 119.55 euros.
- Writing out a cheque will cost 1.65 euros instead of 1.24 euros.
- Cheque forms (per 10) will cost 8.26 euros instead of 4.13 euros.
- Crediting a cheque to your account will cost 1.65 euros instead of 1.24 euros.
- An additional debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a prepaid card will cost 7.44 euros instead of 4.96 euros.
- Replacing a credit card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
- Deposits made using security bags will attract a charge of 3.50 euros instead of 7.00 euros (any discounts you previously qualified for will no longer apply when this new rate takes effect).
- Depositing banknotes at the counter or via a cash card will now cost 5.00 euros.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The annual fee will be 24.00 euros instead of 21.00 euros.
- Sending money in euro in the sepa zone (paper-based and at the counter) will attract a charge of 1.65 euros instead of 1.24 euros.
- A cash withdrawal at the counter or using a cash card will attract a charge of 2.00 euros instead of 1.50 euros.
- Writing out a cheque will cost 1.65 euros instead of 1.24 euros.
- Cheque forms (per 10) will cost 8.26 euros instead of 4.13 euros.
- Crediting a cheque to your account will cost 1.65 euros instead of 1.24 euros.
- A debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a prepaid card will cost 7.44 euros instead of 4.96 euros.
- Replacing a credit card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
- Deposits made using security bags will attract a charge of 3.50 euros instead of 7.00 euros (any discounts you previously qualified for will no longer apply when this new rate takes effect).
- Depositing banknotes at the counter or via a cash card will now cost 5.00 euros.
See the list of SEPA countries.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
- The annual fee will be 24.00 euros instead of 12.00 euros.
- Sending money in euro in the sepa zone (paper-based and at the counter) will attract a charge of 1.65 euros instead of 1.24 euros.
- A cash withdrawal at the counter or using a cash card will attract a charge of 2.00 euros instead of 1.50 euros.
- Writing out a cheque will cost 1.65 euros instead of 1.24 euros.
- Cheque forms (per 10) will cost 8.26 euros instead of 4.13 euros.
- Crediting a cheque to your account will cost 1.65 euros instead of 1.24 euros.
- A debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a debit card will cost 7.44 euros instead of 4.96 euros.
- Replacing a prepaid card will cost 7.44 euros instead of 4.96 euros.
- Replacing a credit card will cost 9.00 euros instead of 6.00 euros.
- Depositing coins (per 1 000 coins) will cost 5.00 euros instead of 4.20 euros.
- Deposits made using security bags will attract a charge of 3.50 euros instead of 7.00 euros (any discounts you previously qualified for will no longer apply when this new rate takes effect).
- Depositing banknotes at the counter or via a cash card will now cost 5.00 euros.
See the list of SEPA countries.
What to do if you don't agree to these changes
You can cancel your KBC Brussels product or service before the changes take effect, without having to pay a cancellation fee. If we don't hear from you before then, we will assume that you agree with the changes.
As of 1 February 2021, the interest rate will be adjusted from 1% to 0.75% and that rate will be guaranteed until 1 February 2046.
The new interest rate only applies to new deposits that we receive on or after 1 February 2021. The interest rate on amounts you saved before then will continue to apply.
The Belgian Guarantee Fund ensures that up to 100 000 euros in savings on KBC Brussels accounts are protected per person. The "Deposit guarantee information sheet" explains the practicalities and implications for you.
Learn more here and at the Guarantee Fund's website.
View the information sheet.
Your teenager still needs to take care of some mandatory financial paperwork, but we'd be happy to help them with the task at hand. They have 180 days from the day they turn 18 to sort everything out. This can be done in just a few taps on the KBC Brussels Mobile app or at a branch in your area. Find out everything you need to know.
If your teenage son or daughter intends to manage their own account once they’re 18, you can discuss the possibility of being granted a power of attorney. See how that can be arranged.
