Things drivers need to know

Things drivers need to know

Quickly jump to...

Damage and accidents

Do you require assistance en route?

Call KBC Autolease Assistance 24/7 on + 32 (0) 2 347 39 02 for vehicle assistance (not personal assistance) in the event of a vehicle breakdown, an accident, theft or attempted theft, vandalism, fire or a stolen number plate.

Where is vehicle assistance valid?

The Private Lease assistance programme is valid in Belgium and all the countries listed on the certificate of insurance (the ‘green card’).

Does your car have window damage?

Your lease contract includes an insurance and risk arrangement, so there’s no need to report your broken car window to KBC Autolease. You can contact Carglass or Autoglass Clinic by phone or through their website to schedule an appointment to have your chipped or cracked window repaired or, if necessary, replaced.

Were you in an accident with another party?

To report an accident involving another party, you must submit a correctly completed European accident statement to KBC Autolease. Just follow these steps:

  1. Complete the European accident statement fully and correctly; 
  2. Sign the statement and make sure the other party also signs it; 
  3. Send the accident statement to the claims department.
    You can either scan the accident statement and e-mail it to schadedienst@kbcautolease.be
    or send it by post to: KBC Autolease – Claims Department, Pastoor Coplaan 100, 2070 Zwijndrecht, Belgium
  4. Make an appointment with an approved bodywork repair shop for the repair. 
  5. KBC Autolease takes care of all the paperwork and pays the bill for you.

Were you in an accident without another party?

To report an accident not involving another party, you don’t need to complete a European accident statement. All you have to do is complete the claim form and send it to KBC Autolease. Just follow these steps:

  1. Download the ‘Report new accident without other party’ form from this page; 
  2. Complete the form and save it;
  3. Send the accident statement to the claims department.
    You can either scan the accident statement and e-mail it to schadedienst@kbcautolease.be
    or send it by post to: KBC Autolease – Claims Department, Pastoor Coplaan 100, 2070 Zwijndrecht, Belgium
    Once we’ve received your claim, we’ll e-mail you about any necessary repairs.

Tyre change

If your tyres are worn or irreparably damaged, have them replaced by an approved tyre centre. Note: The legally required minimum profile depth is 1.6 mm. In case of doubt, you can have your tyres checked by an approved tyre centre.

If your car has all-season tyres

You can drive confidently in all weather conditions – be it heat, frost or snow. You can drive in all countries where winter tyres are required during the winter months if your car is equipped with all-season tyres.

Is a garage also permitted to replace tyres during servicing?

This is permitted, subject to the following conditions:

  • It becomes clear during maintenance or repair that the tyres are worn; 
  • The (approved) garage must first submit a request to KBC Autolease and must comply with the relevant terms and conditions.

Traffic fines

What should you do if you receive a notice for immediate collection of a traffic fine?

If you agree to the fine, you can pay the amount in one go before the stipulated date in one of three ways:
 

  • Online through this website;
  • Using the QR code on the official police report that you received;
  • By bank transfer. Be sure to always state the standard-format reference to ensure the payment is correctly allocated to the relevant police report. Otherwise the fine remains unpaid and the you will be sent a reminder. If still no payment is made, you will receive a summons.
     

What if you do not pay the fine or pay after the stipulated date? In that case, you will risk receiving a higher fine by amicable settlement. And if you still fail to pay this fine, you will receive an ‘order to pay’, resulting in an even higher fine.

1. If you were not the driver of the car at the time of the traffic violation:

  • Complete the online traffic violation contestation form on this website; 
  • State on the form who the driver was at the time of the traffic violation; 
  • Print the completed form, sign it and, within 15 days of receiving the notice for immediate collection, send it to Verkeersboetes, PB 30046, 1000 Brussels, Belgium.

2. If you were the driver of the car at the time of the traffic violation, but you do not agree with the violation or the amount of the fine:

  • Complete the online traffic violation contestation form on this website; 
  • Print the completed form, sign it and, within 15 days of receiving the notice for immediate collection, send it to Verkeersboetes, PB 30046, 1000 Brussels, Belgium.
  • Note: If the public prosecutor does not accept your contestation, you will risk a higher fine or be summoned before the police court.

You will find more information on this matter on this website.

What should you do if you receive a private company parking ticket?

  • If you agree with the private company parking ticket issued to you, you are advised to pay the amount due as soon as possible, quoting the standard-format reference. 
  • If you do not agree with the private company parking ticket, you must contact the relevant parking company.

The first notification you receive is a note under the windscreen wiper. In the event of late payment, you will receive a first reminder. If still no payment is made, you will be charged additional costs.

A second reminder is always paid immediately by KBC Autolease. We will then invoice you for the costs of the original parking ticket + the additional costs.

In the event that you paid the fine in the meantime, you can receive a refund by directly contacting the parking company and submitting proof of payment to them. If you have any questions, our Driver Care staff will be happy to help.

What should you do if you are issued a fine abroad?

You must always comply with the procedure in the country in question and pay the fine before the stipulated date. If you do not agree with the fine, you need to contact the issuing authority.

Can you engage the services of legal assistance in respect of a summons?

Yes. In that case, legal protection insurer KBC Defendo will take care of the legal costs. If you require legal assistance, please send us a copy of the summons addressed to the driver and the name of the chosen lawyer

  • by e-mail to schadedienst@kbcautolease.be
  • or by post to: KBC Autolease – Claims Department, Pastoor Coplaan 100, 2070 Zwijndrecht, Belgium

If you do not choose a lawyer, KBC Defendo will choose one for you.
 

Extra features, accessories or alterations

Extra features, accessories or alterations

You’re not permitted to add any features, accessories or alterations to your lease car. This means that you’re also not allowed to put stickers on your car, add spoilers, darken windows, personalise rims or install other audio systems.

Maintaining your lease car

Using the lease car

A properly maintained car ensures a safe and smooth driving experience. A few useful tips:

  • Check your fluid levels and tyre pressures at least once a month
  • Have the necessary maintenance carried out according to the manufacturer’s instructions and when the onboard computer tells you to
  • Don’t drive recklessly

You may not use the lease car for:

  • Paid transport of passengers or goods
  • Teaching family members who don’t live with you to drive
  • Car rallies or races
  • Illegal purposes
  • Abnormal use with respect to the car’s intended purpose
  • Purposes in breach of the terms and conditions of the compulsory third-party liability insurance for motor vehicles

Driver

  • The lease car may only be driven by a holder of a valid driver’s licence. The lease car may also be used by a holder of a provisional driver’s licence. 
  • In the event of temporary reduced driving capacity, for instance, if their foot is in plaster, the driver must be in possession of a certificate from their doctor.
  • No person may drive the vehicle in any circumstances while under the influence of alcohol or narcotics, including prescription drugs.
     

Maintenance

Preventative checks can avoid a lot of headaches in the long term. We therefore recommend having your car inspected at least once a year at your official dealer. 

In the case of periodic maintenance, you should follow the manufacturer’s instructions, without exceeding the prescribed mileage.

Your official dealer is permitted to perform intermediate checks of all fluid levels and the tyre pressure halfway through the intervals prescribed by the manufacturer.

Maintenance must be carried out by an official dealer or approved garage in Belgium. A few useful tips:

  • Make an appointment with your official dealer in good time
  • On the day of the appointment, always specify that this is a KBC Autolease car
  • When collecting the vehicle, sign the garage’s repair work order for agreement; KBC Autolease will take care of the payment and all the administrative processing directly with the garage
  • Verify that the garage has filled in and stamped the maintenance logbook correctly
  • Regularly check your tyre pressure or have it checked

Tow bar

You can have your car fitted with a tow bar for:

  • Trailers with a maximum authorised mass (MAM) of up to 750 kg 
  • Bicycle racks

If you decide to have your car fitted with a tow bar, we will arrange the required prior technical inspection. The costs are included in the lease price.

Remember to ask at the garage for your tow bar inspection certificate when you pick up your lease car, as you must always have this document with you.

Travelling abroad

The whole world at your feet

You can drive your lease car to a holiday destination in any of the countries in the European Union.

If you want to travel to countries outside the Schengen Area with your lease car, you will need to apply for a certificate from Renta Drive to avoid hassle at the border, should you be stopped by the authorities.

Useful tip: Apply for your certificate from Renta Drive at least 14 days prior to your departure.

A number of countries where this certificate is required:

  • Bosnia Herzegovina
  • Morocco
  • Montenegro
  • Serbia
  • Tunisia
  • Turkey

Note that in countries outside the European Union for which it is not possible to apply for a certificate, you cannot drive your lease car. If you have any questions or require further information, feel free to contact Renta Drive.

Good to know:

  • Although Switzerland and Norway are not members of the European Union, you do not require a certificate for driving lease vehicles there.
  • Note that you also need certificates for countries you transit on the way to your destination and not only for the destination country. 
  • Your certificate will be sent to you by e-mail and regular post within a few days of applying. 

You will find more information on Rentadrive’s website.

If you have any questions, our Driver Care staff will be happy to help.

CRIT’Air Air Quality Certificate required in parts of France

If you are travelling to or passing through France, you need a special certificate – the CRIT’Air Air Quality Certificate (vignette) for Paris, Lille, Lyon and Grenoble.

This certificate is required for all French and foreign vehicles and applies to cars, lorries, vans, buses, coaches, motorcycles, etc. Be sure to order the certificate to avoid getting fined!

The CRIT’Air Air Quality Certificate is a round sticker that costs 4.80 euros including shipping and can be ordered through this website. Don’t wait too long to order the certificate to make sure you receive it on time! The sticker is applied in the lower right-hand corner of your windscreen.

You will find further information on the CRIT’Air certification and environmental zones in other European cities on the VAB website (content in Dutch).

Insurance whilst abroad

All KBC Autolease cars are insured in Belgium and all the countries listed on the certificate of insurance (the ‘green card’).

Procedure for repairs abroad

  • If your car needs repairing while you’re abroad, you always require the prior approval of KBC Autolease. You can reach KBC Autolease Assistance 24/7 on + 32 2 347 39 02 to obtain approval as well as the address of the nearest garage.
  • If the repair costs are over 500 euros, the garage will need to contact the KBC Autolease Technical Service Department to request approval before performing the repair. They can be reached on + 32 16 88 16 52. KBC Autolease will settle the bill directly with the garage. 
  • If the garage requires immediate payment of the invoice, they must send an invoice (exclusive of VAT) to KBC Autolease NV, Prof. Van Overstraetenplein 5, 3000 Leuven, Belgium, stating company number BE 0422 562 385.
    To be reimbursed for the repair costs, please complete this form and send it to KBC Autolease along with the invoice, and we will make sure you receive the correct reimbursement.