Get paid safely during the coronavirus crisis

See our guide to all your options

Get paid safely during the coronavirus crisis

See our guide to all your options

If your business can stay open during the coronavirus crisis, ask your customers to pay electronically if they can. That’s what the federal health authorities currently advise. See our guide to getting paid digitally to prevent spreading the coronavirus.

How can you safely receive payments to your business during the coronavirus crisis?

The safest ways for your customers to pay are by:

  1. Contactless debit card
  2. Smartphone
  3. Smartwatch

That way there’s no physical contact and your customers touch your payment terminal’s keypad as little as possible.

Ask your customers to pay electronically and avoid cash as much as possible to pay safely and hygienically.

1. How do you get paid by contactless debit card?

Hoe contactloos betalen met je debetkaart?

Ask your customers to hold their card close to the contactless payment symbol on your payment terminal for a few seconds (there’s no need to touch it). They don’t need to enter their PIN for payments of under 25 euros, so they don’t have to touch any keys. They’ll need to enter their PIN if what they’re buying costs over 25 euros.

Don’t have a payment terminal?

Apply for one easily now (deliveries may be delayed due to the pandemic).

2. How can you receive payments from your customers’ phones?

Hoe mobiel betalen met je smartphone?

Your customers can pay on their phone using their mobile banking app, like our KBC Brussels Mobile app or the Payconiq by Bancontact app.

  1. Place a QR code at your till
  2. Ask your customers to enter their PIN on their phone

That way, your customers only touch their phone, not the terminal.

Good to know: Payconiq by Bancontact isn’t charging transaction fees during the months of March and April to support businesses during the coronavirus crisis.

Don’t have Payconiq?

Not yet offering your customers Payconiq as a way to pay? Apply for Payconiq now.

3. How do you receive contactless payments by smartwatch?

Hoe contactloos betalen met je sporthorloge of smartwatch?

Customers with Garmin or Fitbit smartwatches only have to hold them close to the contactless payment symbol on your payment terminal for a few seconds (without needing to touch it).

Don’t have a payment terminal?

Apply for one easily now (deliveries may be delayed due to the pandemic).

A few more tips

Display health & safety information at the entrance to your business, including these tips:

  • Stay at a safe distance from others (at least 1.5 metres)
  • Wash your hands regularly with soap and water for at least 20 seconds
  • Cover your nose and mouth when you cough or sneeze
  • Avoid touching your face while shopping
  • Touch only items you want to buy
  • Wipe down payment terminal keypads thoroughly with a disinfecting wipe (then bin it) before entering your PIN
  • Disinfect your phone’s screen regularly
  • Shop online as much as possible
  • Stay at home to save lives

Many of the tips above apply to you and your business too. You should also:

  • Offer disinfectant wipes next to your payment terminal
  • Keep your counter and worktop as clear as possible to make it easier to clean
  • Remind visitors to your pharmacy of the most important hygiene measures (including washing hands, keeping a distance, coughing and sneezing hygiene, and staying indoors when symptoms occur).
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